Those Free AOL Minutes Don't Help When You Rack Up $3,400 In Long Distance
from the oops dept
A New Hampshire resident was upset that his AOL dialup kept kicking him offline, so he ran AOL's AutoFix program, which he said fixed the problem. He also says that the program (without him realizing it) changed the dialup phone number to a long distance toll number - something he only realized when a $3,400 phone bill arrived. AOL claims that it's not their problem, saying that the AutoFix program doesn't change the phone number, so that couldn't be the problem. However, now the New Hampshire Attorney General is stepping in to ask AOL to go to mediation to settle this issue - even though the actual bill is due to Verizon. It sounds like more details are needed, but now that the press is covering the story in a way that makes AOL look bad, expect them to change their tune and play nice.