More Outsourcers Realizing Hidden Costs
from the well,-look-at-that dept
AMetamorphosis submitted this story about how Dell is bringing some of their tech support jobs back from India. This isn't new or a surprise and is part of the trend that we predicted from the very beginning of the outsourcing craze. While AMetamorphosis says that we've only posted "pro" outsourcing articles, that's simply not true. We've been saying for a while that there are hidden costs and that plenty of companies are regretting the decision. Our argument, from the beginning was that putting in place protectionist policies to block this sort of activity is bad. That doesn't mean we think everyone should outsource. We've said before that the costs of offshoring are much higher than people expect - and the rush to offshore work was premature. However, if it really does save money and really is effective, there's no reason it should be blocked - as it has the potential to improve our own economy as well. In fact, it's a bit amusing that most of the folks who were talking about why we needed protectionist policies are now so thrilled with these stories about jobs coming back to the US. Three months ago, if you listened to them, they insisted that all American tech-related jobs were permanently going away and there was no way to stop them without protectionist policies. These articles are showing that those people were wrong.