Symantec Facing Problems With Product Activation

from the why-bother? dept

At least Intuit realized what a waste of time and money it was to put product activation technology into their software. Once they realized the pointlessness of it, they issued a very public apology on the matter. Unfortunately, other companies aren't quite so enlightened. Symantec is having all sorts of trouble with their product activation technology, that is preventing many legitimate users from using the software they paid good money for. Symantec is now saying that they're working on it, but can't figure out what the problem is, and can't suggest a date when they'll offer a fix. Here's a simple solution: follow Intuit's lead and ditch the activation technology altogether. The simple fact is that the software is still getting pirated. You see offers for it all the time - and it only takes a hacker a little while to figure it out. So, the only people this is really impacting are the legitimate users of your product - and you're making their lives worse. Most of these people are going to go to a competitor, and will be quite vocal about why they would never purchase anything else from Symantec. Thus, it does nothing to solve the problem, angers your customers, and drives people to competitors. How does this make sense?
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team


Reader Comments

Subscribe: RSS

View by: Time | Thread


  • identicon
    Andreas, 30 Oct 2003 @ 11:38pm

    NIS 2004 sucks

    I was a long time fan of Norton Internet Security, till version 2003. 2004 plain sucks, slows down even sometimes completely blocks my machine. Already getting the upgrade from 2003 to 2004 took me 25 minutes on the phone with a call center worker. Seems their CEO is now coding the webpages (and that shows...)

    sucks .....

    reply to this | link to this | view in chronology ]

    • identicon
      Patrick McCoy, 2 Jan 2004 @ 10:56am

      Re: NIS 2004 sucks

      I have had MacAfee that came with my machine in 2001, and never had a problem. I was told that it was useless, and to get rid of it. I bought Norton Internet Security 2004 for approx $70.00 at Best Buy, and cant install it!! I am not one to know much about computers but I learned a lot by trying to install this software!! Still can't get it to work, and uninstalled and reinstalled about 15 times. I refuse to call the NON toll free number, for their assistance. I give it a capital SUCK in my rating. Do these company's think we are all computer whizes??? How about the Guy who would like to have protection even if he know nothing about computers? Maybe thats why there are so many unwanted baby's in this world....They make rubbers for people that know how to put them on.... What about people that don't have a clue?? No Instructions?? Oh well just trying to make lite of the subject before I explode!! thanks for letting me vent!

      reply to this | link to this | view in chronology ]

    • identicon
      Bernie Gordon, 12 Oct 2005 @ 10:34am

      Re: NIS 2004 sucks

      You are correct that their subscription service is a disaster. How can you call and speak to someone who can help. I can't find a phone number and no one in India has clue. They can't get anything right.

      reply to this | link to this | view in chronology ]

      • identicon
        Dale Kennedy, 15 Oct 2005 @ 5:40pm

        Re: NIS 2004 sucks

        NIS subscription problems are everywhere!!! had to re-format my pc, and couldn't re-activate my 70$ subsciption!!! couldn't find the damn number for days, then had to listen to a sevice agent mumble in some kind of weird english who didn't know what the hell he was talking about!!!

        reply to this | link to this | view in chronology ]

  • identicon
    Ed Halley, 31 Oct 2003 @ 6:56am

    No Subject Given

    I know a number of pro photographers who don't blink at the price of Photoshop, but start considering free products like GIMP or other commercial alternatives, because Adobe added activation to their latest suite.

    Adobe tries to make it simple and sensible (one copy can be used on two machines) but any time you control how your customers use their product, you will lose those customers.

    reply to this | link to this | view in chronology ]

  • identicon
    Frank, 1 Nov 2003 @ 4:21pm

    free anti-virus

    As soon as my Norton subscription runs out next year, I'm switching to AVG (free for personal use at www.grisoft.com). You have to manually download virus updates though. I have two computers networked at home and I'm sure as hell not paying 40 dollars a year for two Norton licenses.

    reply to this | link to this | view in chronology ]

    • icon
      Mike (profile), 1 Nov 2003 @ 5:25pm

      Re: free anti-virus

      I used to use AVG, but it started to eat the text of my emails with no notice. Yeah, that was really bad. I emailed them to tell them about the problem and never heard back at all. So that was the end of AVG.

      reply to this | link to this | view in chronology ]

  • identicon
    Mike Gauthier, 26 Apr 2004 @ 9:17pm

    Symantec Activation problems continue.

    Symantec's AntiVirus Activation is still causing problems for some legal users. Attached is the latest message I senr them. I have been without antivirus protection for over two weeks and Symantec has not provided a way for me to fix this. My last Email to them was:

    I use Norton Antivirus 2004 on two systems. One of these systems is used for testing and is frequently reformatted to either install a fresh operating system or to change between Windows XP, and Windows 98, and sometimes Windows ME. The Symantec product gas a copy protection scheme that only allows me to install it a few times and then I get and error message indicating that I exceeded the allowable number of installs. The last time this happened, I explained the problem to a Symantec representative who reset the counter. Unfortunately, it's happening again. Not only does this cause a serious inconvenience, the remedy is getting to be more difficult to obtain. I have called the activation phone number on several occasions and have not been able to get connected (all circuits are busy), or the call is connected and I am put on hold waiting for the next available representative. The phone system indicates that calls will be answered in the order received, but there is no indication how long the wait is and there is no option to leave a message. I have waited up to 20 minutes on hold once and up to 10 minutes several times without ever getting through. I resorted to email, but the folks in India say they cannot help with activation issues and gave me this web address. They also gave me the standard activation number and a non toll-free number that was not working.
    Please reset the counter so I can continue t use the AntiVirus software on THE SAME MACHINE. I don't make illegal copies, and I don't install it on any other machines.

    Finally, please don't ask me to waste more time by trying to get through to the activation 800 phone number. The waits are unreasonably long if you can even get through to it.

    Your immediate attention to this is appreciated.

    reply to this | link to this | view in chronology ]

    • identicon
      J. L. Varco, 10 Oct 2004 @ 3:38pm

      Re: Symantec Activation problems continue.

      Norton Anti Virus 2002 Subscription Upgrade was Paid June 23, 2004 by credit card (29.95)confirmation # 9309014371 from Symantec Corp. with expiration date 24-Jun-2005. At no time until today Oct. 10, 2004 was notification.."versions of Norton AntiVirus listed on this page have been discontinued. Therefore our support are no longer available."List includes all Norton AntiVirus prior to Oct. 2003. This is directly from Techsupp. I want return credit on my credit card for ID# 184636362 from Oct.7, 2004 to June 24, 2005. I already ordered the upgrade 2005. Hopefully to fulfill my antivirus needs.

      reply to this | link to this | view in chronology ]

  • identicon
    Mike, 22 May 2005 @ 11:35pm

    Symantec Activation

    I agree. I have activated Norton Anti-Virus over and over waisting so many hours of my own time and recently hired a technician to come to my home and he was unable to resolve the issue. I contacted Norton by phone (I could barely understand the agent who had such a stong accent) and was sent an e-mail with instructions. It still does not work. I purchased the product legally in the store and have only experienced hours of waistful frustration ever since. Never again Norton!!!

    reply to this | link to this | view in chronology ]

    • identicon
      Lisa, 16 Aug 2005 @ 12:59pm

      Re: Symantec Activation

      I don't get it either!!!! I've tried activating my product (Norton Antivirus 2005) 50 times and it still does not work! Now I have up until tomorrow to do this or I "will not be protected?" give me a @#!!^^** BREAK!!! So what am I supposed to do now. It says something about product key not working??? I tried calling the ridiculous customer service but was asked for a credit card # and put on hold for 25 minutes. Finally when they came back, we got disconnected!!!!!!

      help?!?!?!

      reply to this | link to this | view in chronology ]

    • identicon
      Robert Leslie, 9 Mar 2006 @ 4:44am

      Re: Symantec Activation

      My essence of my experience and comments is a mirror of yours. I spent 40 years in the computer business and retired as a senior systems analyst. I have been a customer/user of Norton for over 20 years. I sent Norton a goodbye letter today. Bob Leslie

      reply to this | link to this | view in chronology ]

  • identicon
    Enid F Jebbia, 28 Apr 2006 @ 5:05pm

    My antivirus 2006 doesn't work

    I bought yesterday from Staples a brand new norton antivirus 2006 and I am having problems to install. It says I have to remove the old one. But my old one can't be removed . It says that the SWI update still installed.

    What can I do to solve this problem? can you give me step by step directions Please.

    Thank you very much.

    Enid

    reply to this | link to this | view in chronology ]

    • identicon
      Craig S, 11 Sep 2006 @ 2:27pm

      Re: My antivirus 2006 doesn't work

      Did your Norton come preinstalled?

      reply to this | link to this | view in chronology ]

    • identicon
      J. Evaskevich, 19 Oct 2006 @ 1:28am

      Re: My antivirus 2006 doesn't work

      I did a search from my start menu of "antivirus" and deleted all the little files that came up after uninstalling. It seems not everything uninstalls and leaves conflicts with the new software. Hope this works for you.

      JE

      reply to this | link to this | view in chronology ]

  • identicon
    Allan Laing CNA CNE PCSS, 30 Apr 2006 @ 6:02am

    Activation

    My utilities 2006 was activated / registered the same day I bought this product. Now every time I booted my laptop Symantec wants me to go through activation again. this process locksup my laptop. I have since removed symantec sw and went to a second sourse for the protection I need.
    I may not a happy user / client of symantec and I am considering never wasting good money on a product that the very manufacturers can screw up.

    reply to this | link to this | view in chronology ]

  • identicon
    Lisa, 20 May 2006 @ 7:34am

    Symantec Activation

    I have tried to activate my Norton Internet Security 2006 and there is no activating it. I have tried and tried. This business of giving you 15 days and then you can't do anything about it is for the birds. I feel like I have been robbed.
    I can't get anyinformation by phone. None of the solutons they claim to work does. I am so discussed and angry I could scream. I don't think anyone is being treated fairly and it seems as if this company feels it is ok to take advantage of hard working people.

    reply to this | link to this | view in chronology ]

  • identicon
    Charles Collier, 20 Jun 2006 @ 11:05am

    Symantec Software

    These people have a problem. You buy their product and if you have a probelm with a download, or whatever, you will do better to get a visit from Santa Clause than to find a help phone number that it does not cost $30.00 per event

    This is BULL!

    reply to this | link to this | view in chronology ]

  • identicon
    Charles Collier, 20 Jun 2006 @ 11:05am

    Symantec Software

    These people have a problem. You buy their product and if you have a probelm with a download, or whatever, you will do better to get a visit from Santa Clause than to find a help phone number that it does not cost $30.00 per event

    This is BULL!

    reply to this | link to this | view in chronology ]

  • identicon
    Jerry, 25 Jul 2006 @ 5:12pm

    Symantec 2006 Activation

    Symantec 2006 will not Activate the same problem that I had with 2005, THIS PRODUCT AND THEIR SUPPORT ARE A PIECE OF SHIT!!!!!

    reply to this | link to this | view in chronology ]

  • identicon
    Bill Morgan, 26 Jul 2006 @ 12:16pm

    Symantec IS 2005

    I called today about the "activation key problem" and they tried to get me to upgrade to IS 2006. Interesting that the problem as noted above exists in the 06 version as well. Support agent accused me of installing the program on 4 computers, I haven't. This could be the end of Symantec in the consumer realm. I just wish I could reach all of the Yahoo users so I could tell them, NOOOO, DON'T DO IT!!!

    reply to this | link to this | view in chronology ]

  • identicon
    ian, 14 Aug 2006 @ 8:47am

    Norton Activation Sucks

    i have more copies of NIS 2005/4 than i care to mention and I
    I cannot get one of them to activate.I have bought Norton products legit for many years, but this is now bringing me near the end of my time as one of their customers.

    reply to this | link to this | view in chronology ]

  • identicon
    Steven Friedman, 16 Sep 2006 @ 8:00am

    I've HAD IT with Norton

    I have been a loyal fan of Norton Utiities since the 1990's. Since 2001 each successive version has gotten worse. The last staw was Norton 2006. About the only2 things I use are GO Back and Antivirus. When I had a problem installing Go Back 2005 reinstalling the tech would even attempt to answer the question inisting the problem was fixed in 2006. It wasn't so I plunked down another $70 for 2006 only to have the technician read verbatum what was on the WEB site already. I finally tracked down and solved the problem by contacting ROxio who previously owned the product and gave me the fix that they had told Norton about 2 years ago. Now I can't get anything to work after having to restore my system from a backup, the Activation says it's invalid. NO MORE! I'm stripping every Norton Product off my system and going to other sources.

    reply to this | link to this | view in chronology ]

    • identicon
      Jason, 3 Jan 2007 @ 1:28pm

      Re: I've HAD IT with Norton

      Same thing happened with me, i upgraded to 2007 after a reinstall due to a restore on my computer. Tech support had the hardest time understanding the simplest of complications, and inorder to talk to someone live for them to be able to do nothing is 20-30 bucks!?!?! not only that but the online support is useless it has no practical use.

      reply to this | link to this | view in chronology ]

  • identicon
    Gerard Egan, 21 Sep 2006 @ 7:26am

    Symantec Activation

    I wish I had seen the comments on this site before I bought from Symantec. I downloaded SW 2006, Firewall and Partition 8 yesterday from their web store. IT IS IMPOSSIBLE TO ACTIVATE THESE PRODUCTS !!!. I have tried everything. Uninstalled, reinstalled. reboot, Autofix(theirs) but absolutely no good. I have sent an email to them and I await their reply but i'm really bothered by the above comments about their support(lack of) and inability to offer a solution. Think I have just thrown away good money. I have used their products for years but it looks like they are destroying their customer base. If I cant get a quick solution from them I will never use Symantec again. Motherofdivinesweetsufferingjaysus.

    reply to this | link to this | view in chronology ]

  • identicon
    Brian Weir, 26 Sep 2006 @ 4:06pm

    Text of complaint sent to Symantec

    I am an extremely disappointed former enthusiast of Symantec products. Symantec's Product Activation technology does nothing but create grief and hardship for my customers. My summary follows below.

    On May 11, 2006, I purchased Norton Internet Security 2006 on behalf of a client for a system I had built and was servicing for them. Three months later, the clients had to ship the system back to me for a hard drive service, but unfortunately, had committed the very human mistake of losing and misplacing the product activation key on the envelope of the Norton Internet Security 2006 product.

    My first attempt at a solution was naturally to contact Symantec since Norton Internet Security 2006 is their product. I was politely told by a Symantec customer support representative that since I had purchased this from a third party online vendor and not from a Symantec online store, that I had to contact the online vendor from whom I purchased this product from. I did that.

    After a week with no response from Newegg.com, the online vendor I had purchased NIS 2006 from, I received a very polite reply from Newegg that basically stated that because product keys consist of most of the cost of the product, that Newegg.com was unable to assist me with my problem and that I would need to speak to Symantec about the problem.

    So now I am right back at Symantec again. I relayed my tale to two customer service representatives, who each proceeded to tell me that because the product keys are unique to each Norton Internet Security product, they could not assist me with a new product key. However, I was told that for a fee of $79.95, a twenty-percent discount of the retail price of Norton Internet Security 2007, Symantec would be more than happy to mail me a CD of their latest security product.

    My clients are already out $30 for the cost of this software that they cannot use and that Symantec will not make them whole on, all because of the very human error of losing something as small and delicate as a product activation key. The problem however, is a customer support structure and an activation technology that does much to protect Symantec's product and profit margins from software piracy, at the expense of their customers and computer system builders like myself who up to now had thought Symantec produces premier products and had unparalleled customer support.

    My reality of Symantec now is a customer support structure that is indifferent to everyday mishaps of their customers, insensitive when it comes to their needs, and attempts to use their misfortune as a sales opportunity point to persuade them to purchase a newer and more expensive $80 product when Symantec refuses to make them whole on a $30 one.

    I don't find that to be a persuasive argument to convince my customers to purchase a Symantec product. I will wait seven days from this writing to hear back from Symantec on how they intend to correct this situation.

    Failing that, I intend to take my saved copy of this complaint and post it on every major computer enthusiast bulletin board and let them know how Symantec ignores their system builder base and end users for the sake of a product protection technology they have no control over and ties the hands of their support center to first and foremost meet their customers needs above all else.

    Just ask Sony what happened the last time that company incorporated poorly thought out product protection technology.

    Thank you

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 2 Oct 2006 @ 9:45am

    Dont use Symatec, plain and simple, eventually the
    word will get out that they are a lousy company.
    I have hadsimilar problems and calling India is
    a joke.

    reply to this | link to this | view in chronology ]

  • identicon
    Maxdrid, 20 Oct 2006 @ 9:15am

    Fuck Activation it's a load of shit. Don't you agree only post Y or N.....

    reply to this | link to this | view in chronology ]

  • identicon
    Douglas C Crane, 24 Oct 2006 @ 8:25am

    Norton AntiVirus 2007

    With shipping I paid 48.84 for Norton AntiVirus 2007. I am unable to activate the product. Symantec's help in India wants to charge another $29.95 to help me install their product. This is an insult?

    reply to this | link to this | view in chronology ]

  • identicon
    GVSrinivas, 6 Nov 2006 @ 10:52pm

    Do not know hot to acitivate using product key

    After my norton expired, i bought online Norton Internet Security 2007 2 year subscription upgrade paying US$82. Though once i pay, there would be window asking me to enter the product key thus activating the product. Hell, i was wrong. The vendor pocketed the money and just closed. Ever since i hang around with a print out of the product key not knowing what to do. Norton help says: To activate your product from the Help menu, At the top of the main window, click Help and Support > Activation. On the Activation screen, click Next.
    On the Activation Successful screen, click Finish. However, I don't see any damn activation command in the help menu. ANY IDEAS?

    reply to this | link to this | view in chronology ]

  • identicon
    Jerry Otwell, 14 Nov 2006 @ 6:37pm

    Don't Buy Anything From Symantec

    I paid $83.98 to renew my subscription to this ripoff
    company. I spent hours with their techs. All of them were very difficult to understand. English is obviously not their native language. I did everything that they told me to do. I finally got the software installed but it will not let me register the product. The only way that I am able to run it is to click on the 15 day free trial purchase. I am just LIVID. I have just downloaded the virus protection which is a new component of Spysweeper by Webroot. I am very pleased with this software. Again, Stay Away From SYMANTEC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    reply to this | link to this | view in chronology ]

  • identicon
    Sal Amuso, 22 Nov 2006 @ 5:47pm

    Norton Internet Security

    Apparently, Norton still has not fixed their activation problems. I just install Norton Internet Security 2007 and I can not activate it.

    I changed from Norton in 2004 and thought I would give them another chance. BIG MISTAKE!!!!!!

    reply to this | link to this | view in chronology ]

    • identicon
      Roly Poly Man, 22 Dec 2006 @ 4:52am

      Re: Norton Internet Security

      I bought Norton Antivirus 2007 yesterday and have wasted endless hours of my day off from work trying to install this piece of crap software. Norton has no Customer Service at all, and none of the links to their phone service work. Many of the links on their website also don't work. Norton/Symantec is utter garbage, and I have been robbed.

      reply to this | link to this | view in chronology ]

      • identicon
        Mike Black, 30 Dec 2006 @ 4:37am

        Re: Re: Norton Internet Security

        Everyone seems to be having some problem or the other with the installation of Norton products. Follow the following steps and you may get the product installed:

        1) Ensure you don't have any older version of the Norton software(Norton says that the new version would overwrite the older one but in some cases it does not happen. Its not just because of Norton alone but the Operating System also plays a vital role.)

        2) If you do have an older version then goto the following link and download the removal tool to completely remove Norton off your system(This tool only removes Norton products above Norton 2003):

        ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

        3 ) The tool may take 15 to 20 mins to remove Norton and once done it will prompt you to restart the computer. Just do so.

        4) Once the computer is up and running proceed with the installation.

        Hope this helps.

        Best regards,
        Mike Black

        reply to this | link to this | view in chronology ]

        • identicon
          Ron, 3 Feb 2007 @ 9:34pm

          Re: Re: Re: Norton Internet Security 2007

          Hi Mike,

          I came across this website while searching to see if anyone else had problems while installing NIS 2007

          I had NIS 2006 running on my computer with an activated account for liveupdates for the last year.
          I have been using Norton on my computers since the eighties without a glitch and so I just recently went out to upgrade to the NIS 2007. (System meets the requirements)

          Like you I used the Norton removal tool from the Symantec website for a complete removal.
          I also deleted all the Symantec and Norton lfiles that were still left on my computer after using their tool.
          Inaddition I had also come across a couple of sites that suggested removing Spybot, LavaSoft Adware, etc. which I also did.
          My system being completely cleaned of anti virus and spyware programs (by the way it never ran so fast) I performed the installation from the CD, everything goes fine until the activation screen comes up...and then freezes.
          My cursor freezes into the hourglass and does not allow me to activate my account. This has happened to me twice.
          I am running an older Dell Dimension 8250 with a 2.44Ghz Intel processor c/w 1gig of Ram. Video card is compatible also and I am running Windows XP Professional.
          The only thing I have not done as suggested by some blogs is to go into my windows registry and start deleting files....I'm not sold on registry cleaners and screwing around with it makes me uncomfortable.
          Can anybody help?

          reply to this | link to this | view in chronology ]

          • identicon
            Mike Black, 8 Feb 2007 @ 6:38pm

            Re: Re: Re: Re: Norton Internet Security 2007

            Hello Ron,

            Even I have noticed in couple of cases when the activation screen freezes after you reboot the computer. I don't think it has anything to do with registry entries b'cuz the removal tool removes all the files from program files and windows directory & also keys from the registry which may cause problem with the new installation/activation. So I would suggest PLEASE DO NOT TOUCH THE REGISTRY. It is the most sensitive part in windows. You got to know what u r doing when u r in there.
            Your computer's configuration is pretty gud to run Norton 2007, no doubt about it. I would suggest that you do the following:

            1) Goto Start > Run and type "msconfig" with out the quotes, and then goto the "Startup" tab. There ensure all the check boxes are unchecked except ccApp. There wud be one more checkbox(i don't recall the exact name but it would have "wiz" in it) which actually opens up the activation window. Keep that too checked. And then reboot your pc.
            2) Now when ur pc comes up, it would only load norton. Check if you can activate the product or not.

            By the way are you using any of the Roxio's software?? I had noticed in couple of older versions of Norton that they had some kind of incompatibility with Roxio(Not sure about Norton 2007). If you do have Roxio then i would suggest that you uninstall Roxio and then perform the above mentioned steps.

            Hope it helps you resolve ur issue.
            (Note: If you still need help you may mail me @ mike_black120@yahoo.com cuz i don't often visit this site.)

            Regards,
            Mike

            reply to this | link to this | view in chronology ]

  • identicon
    steve, 23 Nov 2006 @ 6:18am

    Amen, I have nsw2006 that is rendered usless, because I installed it too many times. NIS2006 missed a trojan and wiped out hard drive, hmmm! (1)So I got new hdd and reinstalled(2) , then i decided to re-partiition the hdd, One of the pinouts on hdd broke so I returned(3). So here we are, new hdd without NSW2006. I have been faithful to Symantec for 10 years and the customer svc Indian Effstick just can help. I am so pissed at them!

    reply to this | link to this | view in chronology ]

  • identicon
    b, 23 Nov 2006 @ 1:08pm

    Mission impossible

    My client purchased Symantec Mail Security for SMTP, received PDF certificate with serial number. After that, all we can do is download software from their site, but when we try to get licence key, their system says that it cannot find licence for that serial number !?
    It's a shame that after you give money for something you are not able to use it because of the stupid system thay have put up.
    I used to think of Symantec as reliable company, but not any more...

    reply to this | link to this | view in chronology ]

  • identicon
    Harry Lefto, 30 Nov 2006 @ 2:36pm

    Norton Systemworks

    I have happily used Norton products for a dozen years, but all things come to an end. Activation has been nothing but trouble, and to make matters worse it seems that Symantec does not care - at least judging by the technical support. I have purchased several Symantec products since they began using Activation and every one has had the same problems. When my most recent product failed to activate and tech support falsely accused me of installing the software to multiple machines, I decided that enough was enough. I'm fed up and I will never buy a Symantec product again. Why would Symantec throw away good customers?

    reply to this | link to this | view in chronology ]

  • identicon
    dave michel, 13 Dec 2006 @ 7:48am

    bought renewal

    Symantec charged my credit card back in Sept 06, but did not send me the product. There is no way to contact them by phone.

    reply to this | link to this | view in chronology ]

  • identicon
    Pat Carter, 31 Dec 2006 @ 6:38pm

    NIS 2007

    I recently updated to nis v 2007 from v 2005 . 2007 is a pain in the a_ _ . will not activate fought with it for 1 month . v 2005 worked fine went back to the older v ,, Warrning to others if you got a product that works stay with it and just renew don't bother with symantics upgrade....

    reply to this | link to this | view in chronology ]

  • identicon
    Veronica Beatty, 10 Jan 2007 @ 7:31pm

    Activation problem

    I've been a good symantec customer for sometime. I am 70 years old. 3 months ago my compaq computer crashed and burned. I just purchase a emachine computer to replace it. When I went to put my 2005 Norton Internet Security prorgram on my emachine you said I couldn't activate it because I used it on my compaq computer. I am not a person to cheat or use someone elses programs. I'm on a limited income and I can't afford to buy another Norton internet program for awhile. If you check your records you'll find that I am telling you the truth. I bought the 2005 program online with my credit card. Also I think my Subscription order will due about April. I can't buy a new program and pay for my Subscription. I have downloaded enough troubleshooting information from you people that it fills 2 notebooks. I would like to hear from someone at Symantec about this problem. All your comments have expressed what a valued customer I have been. Well this valued customer is madder than hell. (*&%$#@&*&%#@)

    reply to this | link to this | view in chronology ]

  • identicon
    mohamed, 19 Jan 2007 @ 9:00am

    product activation problem,

    i am having a problem in activating my norton antivirus cos my computer is not connected to internet.but using internet from a connected computer i want to activate my computers norton anti virus

    reply to this | link to this | view in chronology ]

  • identicon
    Ian Bowler, 29 Jan 2007 @ 3:56pm

    Get back at Norton Rubbish Products

    Hi,

    The majority of people on here appear to be Amercian (quoting dollars), but i'm pretty sure Symantec is a Britich company.
    Over here we have a program on prime time TV called Watchdog - were they investigate companies activities and ask hard questions live to the CEO's of such companies - basically they put the tightners on them.

    Have a look at www.bbc.co.uk and look for the programme site for watchdog. You should be able to complain some more there - if enough of us complain then they might do a TV piece. That'll embarress the hell out of Symantec then maybe they'd get their crap together!!!

    Yours sincerely,
    someone who like ONE of symantecs products...... a loooooong time ago!

    reply to this | link to this | view in chronology ]

  • identicon
    ROY E. HERRIN, 30 Jan 2007 @ 9:25pm

    ACTIVATION EXPIRATION 15 DAYS.

    I HAVE WASTED MORE MAN HOURS TRYING TO FIX
    SOMETHING THAT CAN'T BE FIXED.

    THANK YOU SO VERY MUCH.

    WE HAVE A SMALL BUSINESS AND OUR TIME IS AS INPORTANT AS YOURS.

    ONE OF YOUR OUT SORCED EMPLOYEES SAID IT COULD BE FIXED BY DOWNLOADING THE TRAIL VERSION, NO THAT DID NOT WORK. I EVEN TRIED LOADING AN OLDER VERSION, NO THAT DID NOT WORK.

    SO NOW I WILL JUST GIVE UP. FOOL ME ONCE SHAME ON YOU FOOL ME TWICE SHAME ON ME.

    THANKS

    ROY

    reply to this | link to this | view in chronology ]

  • identicon
    SAM LITTLE, 1 Feb 2007 @ 6:46am

    REFUND

    I ASKED TO BUY A 2007 ANTI-VIRUS WHILE I WAS OVERSEAS. I WAS ONLINE AND HAD NORTON SYMMANTEC, WHATEVER THEIR NAME IS, CHARGE MY CREDIT CARD SO THEY COULD DOWNLOAD THEIR PRODUCT...I NEVER GOT ANYTHING FOR MY MONEY...I AM NOT A COMPUTER EXPERT SO I DONT KNOW WHAT HAPPENED, BUT I AM SURE I NEVER GOT THEIR PRODUCT OR THEIR PRODUCT DOES NOT WORK OR SOMETHING.

    ANYWAY, I AM HAVING A HARD TIME LOCATING A PLACE ON THEIR WEBSITE WHERE I CAN ASK FOR A REFUND. I ALSO DO NOT KNOW WHERE IF ANY PHYSICAL ADDRESS EXISTS FOR ME TO WRITE TO THEM....

    ANY HELP ON THIS MATTER WOULD BE HIGHLY APPRECIATED

    reply to this | link to this | view in chronology ]

  • identicon
    Ricky, 9 Mar 2007 @ 9:27am

    I bought my copy of NIS 2007 from PC World (UK)in January(Actually my wife bought it, I am disabled and house bound). Recently I got a message from NIS telling me I had to reactivate. (I have already done this). When I did I got a message saying I had exceeded the number all installations allowed. Support is pitiful but I managed to get an e-mail dialogue going. They are adamant that the activation code has been used on more than 1 machine. Now I know for a fact that my sealed PC world copy has only ever been installed on my 1 and only machine. However, Symantec are unwilling to budge and insist my sotware has been used on "more computers than is permitted". They will not waver from that argument. My anger at this is beyond belief!!!. Never again will I buy a Symantec product. I am also considering legal action.

    reply to this | link to this | view in chronology ]

  • identicon
    henry mcglone, 20 Mar 2007 @ 10:08am

    norton internet security 2007

    i purchased a 3 licence norton internet security 2007
    installed it on three pc's in my small pc business about three months ago 5 days ago a trojan got through norton and messed up a lot of data including the norton programme so i thought i would ring them up to try and activate the product after tthere product caused the problem by not working in the first place no joy no one wants to know after 5 emails and about 2 hours on the premium rate number they told me that i have to buy another copy NOW IAM SURE THIS MUST BE ILLEGAL SOMEWHERE DOWN THE LINE AS EVEN SUPER RICH BILL GATES WILL HELP OUT WITH ACTIVATION AFTER A WHILE AS HE HAS ALREADY GOT ALL THE MONEY HE WANTS any norton can fuck off i will pay my £60 and take them to county court in the uk as they have to honour the product as you have bought the licence by the way they will let you install a single licence product 3 times in case you have problems but if you buy a 3 licence product hard shit they dont want to know AN ALTERNATIVE TEL NUMBER TO THE RIP OFF HELP LINE IS 0207 6165600 NORTON SEE YOU IN COURT

    reply to this | link to this | view in chronology ]

  • identicon
    Steve, 24 Mar 2007 @ 9:35am

    Norton Activation

    This is such a pain. My copy of Norton internet protection 'de activates' itself all the time. My children come home to do their homework and find a message that says your norton firewall and a.v. are not working and they are rightly afraid to use the pc, cos dad gets mad if anything bad gets into the computer. Then every evening I have to fix it. However now it is telling me I have reactivated it too many times and so I have to buy a new key. I am taking it back to the shop as unfit for use and getting my money back as I have only had it for 3 months. I have installed Avast (beware of fake sites suggesting you buy it it's still free) and turned the windows firewall back on although I will install Zone alarm also free next week when i have time
    Steve

    reply to this | link to this | view in chronology ]

  • identicon
    hope this help, 3 Apr 2007 @ 11:25pm

    get avg vvirus scanner

    http://free.grisoft.com/freeweb.php/doc/2/

    nortons, lmao

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 3 Apr 2007 @ 11:36pm

    xp comes with a firewall already, and if you want antispyware then goto www.microsoft.com/spyware, although i think that is xp only too

    all for free, and your computer will run a lot faster too

    reply to this | link to this | view in chronology ]

  • identicon
    Kate Hillier, 6 Apr 2007 @ 5:14pm

    Symantec Nortonworks 2006 won't install on my Syst

    It complains of too many processes eating up memory and Goback refuses to install. I paid £39.00 for it and don't know what to do.
    Error 9999.171
    help!
    NB I love reading the entries being a long Norton Fan bar its inflexibility and lack of OS catered for beyond the ubiquitous MS.
    Win XP Pro on machine AMD 2600 and 1GB Memory insufficient. HD is very full with8.5 GB left.
    thanks and God bless!

    reply to this | link to this | view in chronology ]

  • identicon
    Jill, 1 Jun 2007 @ 1:51am

    I bought Norton internet security 2007 in january for £24 PC world on special offer.
    Have had problems with pc needing to do more than normal factory resets thus more than normal installations of norton. Got PC replaced by pc world yesterday because of faults and tried to activate my norton on it and bam you have exceeded the allowable amount of installations appears.

    Just got off phone with norton on the 02076 165600 number and was told they cannot increase the amount of installations and it will cost me a further £39 for a new subscription and they will then add my remaining 7 months subscription to the new one.How kind

    Was also told if I have same problems again with this pc the same will happen again regarding my subscription

    What a load of bollocks talk about rip off

    Have used norton for years but will never buy it again

    reply to this | link to this | view in chronology ]

  • identicon
    J. Anthony, 3 Jul 2007 @ 9:04pm

    Class Action Suit

    Someone needs to start a Class Action Suit on these guys

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 6 Jul 2007 @ 6:09pm

    how do you get it to activate? and what the hell .. they keep saying i have another live Symantec on my computer and i don't . Can someone help me ?

    reply to this | link to this | view in chronology ]

  • identicon
    Art, 16 Aug 2007 @ 6:35pm

    re-install

    Unfortunately I had to replace my hard drive on my Dell Dimension 8200. In doing so I lost my Norton virus protection. It was purchased on line for 70.00. What a joke it is trying to contact them. When finally you do you speak to someone, they are in India and can hardly speak English. I was on the phone for almost 2 hours and finally got a new download. Trust me it isn't worth doing business with any of these company's that give us shi``y service. They outsource our jobs and money and I personally am finished with them. I will try my very best to find a security system that is made and serviced in the USA. If anyone knows of any such company please e-mail me asap. Let me add that Dell is just as bad....

    reply to this | link to this | view in chronology ]

  • identicon
    Isa Graham, 31 Oct 2007 @ 2:13pm

    "Norton Product Activation Key"

    I have installed the (Norton 360 program.)and I do not know what to do with the activation key!! Please can you help,
    as I am sitting just 'hoping it (the key)will do what it is supposed to do all by 'itself'???

    reply to this | link to this | view in chronology ]

  • identicon
    Vivek Ghimire, 1 Jan 2008 @ 12:08am

    Norton Activation

    I bought a valid product key and the setup wizard still says that "An error has occured during Norton Antivirus Activation" What the hell is wrong? Doesn't Norton feel shame for that?

    reply to this | link to this | view in chronology ]

    • identicon
      mrinmoy, 23 Mar 2008 @ 3:32am

      Re: Norton Activation

      then how you activate your product. i have the same problem in india phone no 1800-425-4235 also no working

      reply to this | link to this | view in chronology ]

  • identicon
    Jack, 26 Jun 2008 @ 12:49pm

    Norton 36

    Before the end of the subscription period Norton 360 on my Vista system activation started and put the online protection off.

    The activation process stops before it is finalised, even without any other antivirus running (only Window Defender and even after putting this off) nor parently control.



    The autofix programm for freezing activation of Norton did noit work either since it was not possible to download the file needed.



    What hafve I to do to get a safe laptop again?

    reply to this | link to this | view in chronology ]

  • identicon
    Chien, 2 Apr 2009 @ 11:26pm

    Activation just frustrates and Symantec is the ultimate loser, but they have not figured it out yet

    Right on. I was a Norton Symantec user for about 15 years. There products got worse, activation was aggravating, wasted so much time, tech support is useless, so in the end I said goodbye and did not bother. However, I kept using my NSW2006 Premier, until hard disk upgrade gave me an activation exceeded allowance message. Now I really won't bother--they lost me for good. You are right, only the legitimate customers are lost--who wants to waste so much time. Hope they go out of business sooner than later, before frustrating more people. They really do not deserve to stay in business with such an approach to their past loyal customers.

    reply to this | link to this | view in chronology ]

  • identicon
    Anita, 9 Apr 2009 @ 1:29pm

    Activation of 2009

    Ipurchased a Norton Internet Security 2009 last week but was unable to activate it. It kept telling me that my email address was incorrect. I got a hold of some guy by the name of Tom and asked for his assistance. He asked if I had a virus and I said I don't know. He said he would help me over the phone for $99.00 after I paid $59.74 for it at Walmart. He was a jerk and no help at all. I called back 2 days later on a Sat. 4/4/09 and was transfered to India. This guy helped as best as he could and at least gave me information where to mail the program back. I had to let him take over my computer to get it off. Now I am looking for a phone number to call their customer service regarding a charge to my Amex in Dec. 2008 without my permission. Does anyone know how I can get my money back on this charge? I can't get anyone in their billing office.

    reply to this | link to this | view in chronology ]

  • identicon
    sarba, 29 Apr 2009 @ 10:52am

    Activation of Norton Antivirus 2006

    Hi, I have tried a lot to connect the symantec surver for activation but the page could not opened and my 15 days activation period has also expired. I dont know the toll free phone no for activatio from India. please do something & help me out.

    reply to this | link to this | view in chronology ]

  • identicon
    James K, 25 Jun 2010 @ 8:47am

    2010 and still poor customer support with failing activation keys

    reply to this | link to this | view in chronology ]

  • icon
    susane (profile), 1 Jul 2016 @ 10:56pm

    Norton 360 & Support‎

    Call US Toll Free 1-844-270-0405 For Install Help.
    We Help For Norton Products
    www.nortontechnicalsupport.us

    reply to this | link to this | view in chronology ]


Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown. Use plain text.
  • Make this the First Word or Last Word. No thanks. (get credits or sign in to see balance)    
  • Remember name/email/url (set a cookie)

Close

Add A Reply

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown. Use plain text.
  • Make this the First Word or Last Word. No thanks. (get credits or sign in to see balance)    
  • Remember name/email/url (set a cookie)

Follow Techdirt
Insider Shop - Show Your Support!

Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it
Close

Email This

This feature is only available to registered users. Register or sign in to use it.