When Is Unlimited Not Unlimited?
from the when-it's-just-used-for-advertising-purposes dept
Someone at Comcast has apparently forgotten to look up the word "unlimited" in the dictionary. While the company is clearly marketing their cable modem service as having "unlimited" usage, if you go beyond some invisible usage line, they send out a letter saying you've violated their policies. Considering their policies say "unlimited", it's tough to figure out how that's possible. Admittedly, the guy in question was using quite a bit of bandwidth. However, if Comcast wants to stop that sort of thing, then they should make that clear in their advertising and their policies. You can't advertise "unlimited" and then try to redefine unlimited to your own standards. I'm reminded of an "all you can eat" buffet place that tried to make a customer pay extra after he ate plates and plates of shrimp. A court later ruled that since the place was advertising "all you can eat", they had no claim against the guy.