Has Anyone Ever Managed To Claim On PayPal's Money Back Guarantee?

from the fine-print dept

I don't use PayPal very often, so I never noticed that they have some sort of "money back guarantee" offer, where if you spend an additional 6% or so, they say they'll guarantee your purchase. However, folks over at the Register started checking into the fine print and are wondering if anyone, ever, has received the money back guarantee. The article goes through a whole series of cases under which you are ineligible for the money back guarantee, which suggest that it is nearly impossible for you to ever get your money back. And, of course, in the end, it appears to be up to the sole discretion of PayPal as to whether or not they give you any money. While it's nice to see them say they're doing things to help prevent online fraud, it would be much nicer if they were upfront about the chances of you ever getting your money back. This doesn't sound so much like a "money back guarantee" as it does a "if you complain and argue enough, under some very specific guidelines, we may give you some spare change to make you quiet down". Of course (especially lately) the Register has been known to play fast and loose with some facts, so they may be exaggerating this story. I looked over the PayPal information on the money back guarantee, and it all seems to agree with the article, though.
Hide this

Thank you for reading this Techdirt post. With so many things competing for everyone’s attention these days, we really appreciate you giving us your time. We work hard every day to put quality content out there for our community.

Techdirt is one of the few remaining truly independent media outlets. We do not have a giant corporation behind us, and we rely heavily on our community to support us, in an age when advertisers are increasingly uninterested in sponsoring small, independent sites — especially a site like ours that is unwilling to pull punches in its reporting and analysis.

While other websites have resorted to paywalls, registration requirements, and increasingly annoying/intrusive advertising, we have always kept Techdirt open and available to anyone. But in order to continue doing so, we need your support. We offer a variety of ways for our readers to support us, from direct donations to special subscriptions and cool merchandise — and every little bit helps. Thank you.

–The Techdirt Team


Reader Comments

Subscribe: RSS

View by: Time | Thread


  • identicon
    disgruntled paypal user, 4 Feb 2004 @ 3:04am

    Don't Use PayPal's Money Back Guarantee

    PayPal delayed forever, refused to give me upfront answers when I asked for a status report, and then denied my requests without explanation. When I complained, their refrain was "PayPal reserves the right to use its discretion..."

    Do yourself a favor--stay away from PayPal's phony guarantee.

    reply to this | link to this | view in chronology ]


Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown. Use plain text.
  • Make this the First Word or Last Word. No thanks. (get credits or sign in to see balance)    
  • Remember name/email/url (set a cookie)

Close

Add A Reply

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown. Use plain text.
  • Make this the First Word or Last Word. No thanks. (get credits or sign in to see balance)    
  • Remember name/email/url (set a cookie)

Follow Techdirt
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Recent Stories

This site, like most other sites on the web, uses cookies. For more information, see our privacy policy. Got it
Close

Email This

This feature is only available to registered users. Register or sign in to use it.