Computer Glitch Awards Plenty Of Frequent Flier Miles

from the frequent-email-glitches dept

American Airlines admitted today that a computer glitch from Kellogg sent emails to an unknown number of people erroneously telling them they had won 25,000 frequent flier miles on the airline. American says they're apologizing and giving each recipient 500 miles as a consolation. I don't see anything wrong with this - though, historically when things like this happen, people often get angry and demand the full amount. Plenty of companies have caved in to avoid what they believe would be a publicity nightmare. With all the problems American Airlines is having these days, I wonder if they'll end up doing the same thing.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here

Subscribe to the Techdirt Daily newsletter

Comment Options:

  • Use markdown. Use plain text.
  • Remember name/email/url (set a cookie)

Follow Techdirt
Insider Shop - Show Your Support!

Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.