Register.com's Forced Renewal Hurts Them
from the oops dept
Recently Register.com automatically opted-in people who registered domains through them into their SafeRenew program - which automatically tries to renew your domain registration when it's about to expire. The reasons they're doing this are pretty obvious - many people (especially these days) simply let old domain names expire rather than renew them. Register.com figured this might be a nice way to cut down on that churn - and they can easily (they thought) market it as a way to make sure no one accidentally loses their domain name. Some people, though, have been complaining about it. Now, Register.com is discovering that moves such as this have unintended consequences. Right now Register.com is blaming the SafeRenew program for a high number of chargeback charges from people reversing credit card charges they didn't agree to. They've now agreed to make the program "opt-in" only.