RCN Increases Rates, Says You'll Have To Pay A Fee To Downgrade

from the now-that's-just-nasty dept

We’ve seen all sorts of nasty fees and sneaky tricks by broadband companies to try to get you to pay more, but Broadband Reports highlights how RCN not only raised its rates, but then told customers it would cost them a “$5 downgrade fee” to switch their plan to a less costly option in response to the higher rates. And there are people out there who still wonder why so many subscribers hate their broadband providers?

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Companies: rcn

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Comments on “RCN Increases Rates, Says You'll Have To Pay A Fee To Downgrade”

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TechNoFear (profile) says:

Taking Lessons from Telstra

Looks like US telecoms have been taking lessons from Australia’s Telstra.

Probably after talking to Sol Trujillo and his Amigos (now he has taken the Au$3 mill golden handshake to go away).

Make the user sign up for 12 to 24 months contracts and have to pay a huge fee to cancel.

On entry level plans put a 300Mb/month cap (up + down) and charge Au$150 / Gb extra.

Then exclude Telstra ‘pay to use’ content from the quota to encourage use of Telstra’s expensive walled garden.

This catches out new to broadband users and leaves them with no way out.

Telstra also refused to fix faults on copper lines and installs ‘pair gain’ systems (on which only Telstra can supply access) to ensure it maintains a customer base.

Ugh. says:

Sonera / TeliaSonera in Finland

Here in Finland our largest carrier charges 30 euros if a customer wants to downgrade his/her internet connection.

This pricelist has been in effect since May 01, 2008:


“Liittymän nopeusluokan nosto” = Raising your speed = free
“Liittymän nopeusluokan lasku” = Lowering your speed = 29,90 euros.

And if you want to close your connection temporarily for 1 to 3 months, they will still charge 14,99 euros a month – for not using it at all!

Of course they also add 1 euro for each bill they send you via mail – even when quite many customers don’t even have the ability to receive e-bills.
Many don’t even want those but prefer the old dead trees version – and pay for it.

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