my dad works at verizon, and he came home with a paper today, with 6 things that the company wanted to improve on.
they were

increase revenue
gain shares
improve profitability
maintain good customer service

and best of all: improve culture

and then at the bottom it said “confidential, not to be shared outside of verizon”

You can’t expect a company whose employees don’t know the difference between dollars and cents to handle billing correctly.
Check out:
http://www.verizonmath.com/

Start at floor fifteen and work your way down.

In 12 years in the IT field I have yet to come across a company that cares less about its customers than Verizon. It shouldn’t take a court order to get them to fix their own mistake.

A Verizon tech (splicer) once told me that he couldn’t get Verizon to fix his mothers phone line. He called support several times after the phone was down for 2 weeks. Verizon support kept telling him the problem was inside the house. He told them he worked for Verizon gave them his ID number, told them he tested the lines and the problem was outside the house. Verizon support told him the problem was in the house and that they were not responsible to fix inside lines. The tech told me his mother didn’t live in the area he covered and that after another week of battling with support he had to drive from his zone to his mother’s zone and fix the issue himself.
Ohh and as you might have guessed, the problem was out on the poll.

Wouldn’t it be great to be on the phone with VerizonWireless tech support when this story comes across the wire?

It would be a lot of fun to tell the tech “It has just come to my attention that there is a warrant out for your arrest. So fix the fucking problem now or I’ll call the authorities and let them know where you are.”

Would be even better if the employee in question really did have a warrant out for his/her arrest.

In April 07 I purchase the FIOS service for the internet, TV, Home Phone and Celluar Phone. The Fios service was for A ONE year contract at cost of $99.99. Now only five months later Verizon is raising the cost to $ 152.00 a month. When I inquired about why they (VERIZON) was not living up to the contract we signed. The Verizon rep stated I had only six months contract. To bad Verizon by we signed a years contract. My strong advise is not to do BUSSINESS with VERIZON FIOS. Go to another company. Stay tuned I am looking for others in the same shape for a Class Action Law Suite.

Hello,

I don’t seem to have the billing issues mentioned in this article….yet. However, I signed up for DSL with Verizon in March of 2008. I also signed up for Verizon Games on Demand and have had unbelievable trouble with the so called customer service ever since. I have emailed them over 20 times with regards to the issues revolving around this particular “Games on Demand” service all of which were answered with a generic choices of solutions none of which even came close to dealing with this. I have also chatted with them 4 times on line, each time I was disconnected and was unable to reconnect including receiving computer errors for trying. I have also tried to deal with this via telephone…the response was that this issue was not something that they could deal with and I was often put on hold for sometimes up to 30 minutes.
Now I just want to cancel my Games on Demand subscription and cannot!!!
What kind of customer service is this!!!
I don’t know what I can do, I want the DSL but I’m so discouraged by the response of Verizons’ customer service to my needs.
Help!?
Nancy Crenshaw