Users Slam Smartphone Customer Support

Here’s yet another area where wireless carriers clearly haven’t quite realized the mess they’ve put themselves in. Carrier customer support has been notoriously bad for years. So what do they do? Very little to improve it, while overhyping and increasing the complexity of their offerings. Guess what happens when you overhype and offer features that require a bit more work? People get confused and call customer service. The same customer service that is woefully unprepared to deal with regular problems. So is it any wonder that people are not at all satisfied with the customer support that comes with the new fancy “smartphones”? People buy into the hype, and then find that no one put much time into making these things user friendly for your average user.

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