AT&T Wireless Fine Print Irks Customers
Mobile phone contracts are often very confusing, with plenty of stuff hidden in the fine print. Now, many customers are angry at AT&T Wireless for not making it clear that, once their contract expired, they didn’t automatically switch to the same plan on a month-to-month basis, like most other wireless carriers. Instead, they dropped the customers down to a minimal plan, meaning they had to pay ridiculous per minute fees when they went over – which many of them did. The first time they realized that there was a problem was when they started receiving bills for hundreds of dollars. Yet another example of how bad the wireless carriers handle customer service. Someone at AT&T Wireless clearly thought it was a better idea to trick customers than to be upfront with them. To thank them, I’m sure plenty of people will be moving to a different carrier.
