AT&T Wireless Fine Print Irks Customers

Mobile phone contracts are often very confusing, with plenty of stuff hidden in the fine print. Now, many customers are angry at AT&T Wireless for not making it clear that, once their contract expired, they didn’t automatically switch to the same plan on a month-to-month basis, like most other wireless carriers. Instead, they dropped the customers down to a minimal plan, meaning they had to pay ridiculous per minute fees when they went over – which many of them did. The first time they realized that there was a problem was when they started receiving bills for hundreds of dollars. Yet another example of how bad the wireless carriers handle customer service. Someone at AT&T Wireless clearly thought it was a better idea to trick customers than to be upfront with them. To thank them, I’m sure plenty of people will be moving to a different carrier.

Add Your Comment

Your email address will not be published. Required fields are marked *

Have a Techdirt Account? Sign in now. Want one? Register here

Comment Options:

Make this the or (get credits or sign in to see balance) what's this?

What's this?

Techdirt community members with Techdirt Credits can spotlight a comment as either the "First Word" or "Last Word" on a particular comment thread. Credits can be purchased at the Techdirt Insider Shop »

Follow Techdirt

Techdirt Daily Newsletter

Techdirt Deals
Techdirt Insider Discord
The latest chatter on the Techdirt Insider Discord channel...