Success Of Cellphone Industry Hurts Service

The NY Times is looking at how the wireless carriers’ success has created many of its current service problems. Since the phones and the calling plans keep getting cheaper, and they keep signing up more and more customers, the cellular networks they’ve built can’t handle the call volume, driving up the number of complaints. While it seems that no one is thrilled with their service provider, it does seem that many people are more understanding of service problems on their mobile phone than in other areas of technology. The article repeats, again, that the various wireless carriers are still expected to merge down, and those deals might help with service problems.

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