Reassessing Corporate Values
from the don't-screw-the-customer dept
An interesting column from Thomas Stewart looking at how awful and useless most “company values” statements are. They’re usually vague and forgetful. He ends up suggesting more “real” values that might actually be remembered by employees such as “Don’t screw the customer” and “Make promises you can keep.” I agree that most value statements are pretty useless, but I’m not sure the new “clearer” ones are any better either. What it comes down to is how the company acts. They can say whatever they want, but if you see your boss making up stuff to get a deal, then you’re likely to do the same thing as well. Corporate values don’t come from a poster on a wall, but from how a company actually acts in the marketplace.