PC Computer Support Sucks
from the tell-us-something-new dept
This isn’t really a surprise, but it’s good to see it “officially” confirmed. PC makers are terrible at customer support. PC World took a survey to find out how bad customer service was and the answer was pretty straight forward: it’s bad. Even Dell, who usually wins awards for their customer service fared badly. This is no surprise to me. For many years I’ve been a loyal Dell purchaser, but I’ll never buy another one after I spent nearly 4 months last year using a laptop (that was less than 60 days old when it broke) with a broken screen that Dell couldn’t get their act together to fix. In the end they ended up trying to charge me over $5,000 to fix a $3,000 laptop and two months after everything was fixed they accidentally sent me a new laptop. And, I didn’t even mention the tech support person who told me I was “just like a little child asking for a piece of candy” when I asked them to fix the laptop (oh well, I guess now I did mention it). Customer support just ain’t what it used to be.