How Major League Baseball Built MLB.com
from the they-should-have-hired-someone-else dept
An interesting article looking at everything that went on to eventually build the Major League Baseball website at MLB.com. As someone who uses the website pretty frequently, I can say that it sucks. It breaks down more times that any website should. I’ve memorized the phone number for MLB.com tech support – where the support people are useless. No matter what I’ve told them, they always tell me to delete all my cookies and history from the browser – and if that doesn’t work, to reboot and “try again later”. I called them once while using Opera as my browser (since actually I found that the site usually works better with Opera), and they had no idea what Opera was. The guy actually told me that the site was only designed to work with IE (which doesn’t explain why it never looks right when I use IE on the site). However, despite all this, MLB.com is claiming that everything they’ve done is a huge success. I guess they don’t talk to their users at all.