Customer Service Problems Online
from the no-big-surprise dept
Not a big surprise, but according to new studies customer service is a big problem online and customers won’t be very accepting of sites with poor customer service. Maybe this will lead to more disgruntled customer service reps, like the one’s discussed in the Amazon article yesterday.
Comments on “Customer Service Problems Online”
Symantec Very Poor Service
I’ve been trying for the last three months to renew my Small Business Licence (5User). I get the eternal run around and no one seems to want to take my money.
I’ve had enough. I can only share my experience with the world on line.