PeopleSoft Admits Customer Satisfaction has been Slipping

from the honesty dept

You don’t often see a company step up and admit it’s been making some mistakes, but that’s what PeopleSoft just did. They announced that their customer satisfaction was way down and they needed to fix it. At least they’re trying. I thought this was very interesting because PeopleSoft always prided themselves on the ridiculously high customer service ratings they had. I remember them talking about 97% customer satisfaction, and they were aiming for 100%.

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