I'm always surprised when businesses fail to listen to their own customers. Whilst I know they don't expect everyone to vote with their feet, there must be a certain number that do. Ultimately customer view matters in the longer term and surely the obverse of all this is that the company that offers what the customer wants will get the biggest share?
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I'm always surprised when businesses fail to listen to their own customers. Whilst I know they don't expect everyone to vote with their feet, there must be a certain number that do. Ultimately customer view matters in the longer term and surely the obverse of all this is that the company that offers what the customer wants will get the biggest share?