When I ordered mine; Video Professor were in their 'early stages.' I called to cancel and was told I needed to return all but one of the cd's (yes, it was that long ago) that was shipped to me. There was something about that representative's tone that bothered me. Oh, I shipped the cd's; however I also canceled that credit card. In essence, no further charges could be charged to my card. It's really sad that so many companies 'set out' to rip honest people off. I think if consumers felt they didn't need/want the lessons, they wouldn't have ordered them. I know there are scam artist out there who prey on people; it's just so freazn irritating to read all of these horror stories.