Kathleen’s Techdirt Profile

kathleen

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Kathleen’s Comments comment rss

  • Nov 30th, 2009 @ 1:08pm

    NOT good customer service

    Sorry Jasen, but I was a Netflix customer and the reason I left, purely on principle, was because of their poor customer service. They refused to honor a promotion with one of their affiliates. They apparently had small print in the "details" link. Knowing that they would lose me as a longtime customer and that I would rescind the 1 year gift subscription that I purchased for a NEW customer, based on their promotion, they chose to save their 12 bucks and not honor the promotion. They don't care about their customers - their attitude is that some other new sucker will come along to replace them.

  • Nov 30th, 2009 @ 12:55pm

    Netflix, HORRIBLE customer service

    I HATE Netflix. I liked the movies but refuse to use them because of their one-sided customer service. I suppose being an online company gives them the right to deny their customers. They're horrible.