here is my letter to the California Public Utilities Commission:
1. ATT Account #00******
2. Cingular bridge account # for txfr from ATT *****
3. Current Cingular # *******
Last year I lost my AA&T phone Account #00 . I went to the phone store to get another. As Cingular had just purchased AT&T I signed up with them account # A. I pay my bills from BofA online service. I was making the monthly payments when I started to get late notices. Cingular had started to pay the funds into my "old" AT&T account #. So I called them. They said I should be paying the funds into my "current" account #. I had been from 8/9/05. When they created the # 3 account number I have no idea. I suspect I'm not the only person switched from AT&T to them complaining about billing. I wonder if there thousands of people who pay into a "closed" account. Cingular maintains that they need to keep account open to accept past balances due. If I close an account with a company I expect them to reject money sent to them. Or inform my bank that account is closed. If thousands of accounts like mine are being treated this way then Cingular may be holding in "credit " accounts millions of dollars. I believe this is a shadow accounting practice by Cingular as a way to keep funds in their bank.
I had them transfer the 316.84 into my current account and mail me a check for the excess credit amount. All through the call with the first service person she said my money was not in a Cingular bank, that it was in MY credit account. Finally she admitted that my check for the excess amount was going to come from a Cingular bank.
four days after clicking send I got a call from the office of the President of Cingular saying they wanted to address my issues.
Don't whine about it online, go to your state public utilities commissioner website and lay it out for him. 400 of you doing that will get some serious notice.
This guy is an example of how Italy never recovered from El Duce'.
For those of you under 32 that would beBenito Amilcare Andrea Mussolini.
Eventually like Mussolini Berlusconi will be figuratively hung upside down in front of a petrol station.