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  • Mar 18th, 2011 @ 8:51am

    interesting retroactive termination from suddenlink

    I personally had an interesting case with Suddenlink whereas I was retroactively terminated from an alleged 3 strikes DMCA violation from 6 months+ prior after Suddenlink updated their TOS policy to 3 strikes. I initially received 3 notices within a day or so and immediately remedied the situation by updating the security on my WiFi in which Suddenlink stated was sufficient and that they would note my account and it would not affect my service. I actually found out after my internet went down for a few days and after a few hours of troubleshooting, I was transferred to some legal dept who informed me that even though the rep had previously told me it would be fine, they have since updated their policy and my service was terminated to reflect that change, and that they did not have to inform me of the change nor notify me of termination. The funny part was that I was eligible to sign back up in 6 months…

    It’s been over a year now, I pay slightly more for slower DSL speeds but, I do not worry about letters (speculation) stemming from an undisclosed business relationship between Fox and Suddenlink in which Suddenlink receives benefits, perhaps VOD selection or rates, in exchange for overly aggressive copyright favoring DMCA policies.

    Full disclosure: Former suddenlink employee and still current cable customer.