I agree with Senshikaze about BB treating every customer poorly. If I want customer service I shop at a local (non-chain) retailer and have also found that some Staples stores have good service.
Anywho, getting back to BB - I generally use the place as a showroom - go and look - buy elsewhere - generally through Amazon. I bring a tech friend if I actually need to buy anything there because getting assistance is darn near impossible.
I really cannot fathom why they felt the need to draw the line between the Apple and the Orangutan (or your choice of two completely unrelated items) as absolutely no one would have cared that the guy worked for Best Buy versus anywhere else.