Just to be sure we are all on the same page. Jake is correct here. Verizon Communications did this, not Verizon Wireless. I know some of you have had issues with VZW before, no company is perfect but I work for a third party company that represents VZW on several fronts and I can tell you, I'd be fired for telling a customer to lawyer up to see her bill. I have no doubt of that.
Even on the inside I'm not always happy, VZW has made some greedy-ish moves I think, but they do try. Example: I just underwent extensive re-training to support to a new billing system that is being built for CUSTOMERS. The new internal support for this external bill is going to make my job much much harder, but the bill will be much easier for customers to understand and read. Check out www.vzw.com/newbill for a preview of it or if you think I'm just trying to defend them.
Having said all that, I'm going to re-state, this article was about, Verizon Communications, the smaller, still growing, home services company that offers Fios to like, 20% of the U.S. It was not, in fact, about Verizon Wireless, who shares part of the name, but is a different company.