To the poster who made the comment about me buying a computer and internet connection just to get one over on the big media company, it's obvious you don't know me. The only reason I hate and don't buy dvd's is that I cannot stand the time I have to wait through previews and piracy warnings that I CANNOT SKIP just to get to my movie for my kids who want to see it NOW.(without delay) Also, I don't like getting off the couch to walk over to my blu ray player. A digital file is so much easier.
If there was one digital service who charged a reasonable fee and had access to most types of content, I'd definitely sign up. No question. I can't stand the fact that I have to sign up for and pay for 100 different sources of content as it is right now. Such a pain and so expensive. And even the services I pay for keep changing the rules on me, so I can't stay on top of what device I am supposed to be able to use or not use. Do big media companies actually talk to their customers at all?
I cannot tell you how amazing it is to read your story. I struggled mightily with AT&T Uverse Tech support and my story sounded very much like yours. The only difference was that mine went on for WEEKS. They finally gave me some credit on my account for the inconvenience of the HOURS spend on the phone. I would have much rather have had anything even remotely resembling customer service from AT&T than a credit.