Without highly technical people who find popular technology limiting, where would innovation be? It's good to have people find technology limiting and desire something more. It helps people become aware of other possibilities, generates curiosity to explore these possibilities, and consequently drives people to make these possibilities easier to become reality.
So, you're ranting and raving about people bitching about how the iPhone lacks functionality. This bitching can lead to more innovation. What's the point of this article?
I'm sure all the die hard Apple fans must have some sort of wacky ass defense for this. I wonder how Apple gets so many people to love them so much... especially since they seem to be trying to destroy the open cell phone market by claiming that open phones support terrorism.
Not being able to comprehend the benefits of an open system is why Rob D. ultimately loves his useless little iPhone. He can't help but think that since the only innovative feature on the iPhone, the touch screen, is augmented with a sleek look, he has the best piece of hardware money can buy. Unfortunately for him, and many iPhone users, aesthetics have never been correlated with functionality or utility.
I wouldn't expect him, or any other die-hard company supporter, to ever see through gilded corporate masterpieces.