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  • May 31st, 2011 @ 5:50pm

    MajicJack Blocked call? Can this be fixed?

    Email exchange to MajicJack and a telephone company that has blocked my calls. The very strange thing is that this service has ,until now, worked for me. I am awaiting a reply.

    to Dan@magicjack.com
    cc pmunchel@htcnet.org,
    newmanr@htcnet.org,
    hinerg@htcnet.org,
    communications@scc.virginia.gov
    date Tue, May 31, 2011
    subject MajicJack Blocked call? Can this be fixed?

    Dan Borislow,
    Inventor of magicJack and CEO
    I noticed your comments. and email address, on a board; (
    http://www.techdirt.com/articles/20090904/1449236112.shtml#comments )
    and am writing about being unable to call a good friend "Al" whose "Highland Telephone Cooperative, in Monterey Virginia" is refusing a voice connection.
    I believe I have used MJ to call him in the past.
    Now not possible? Why?

    If it is not you "MJ" blocking my calls, then Highland Coop can be reached at the following numbers (unless of course you are using MajicJack!);
    http://www.htcnet.org/contact.html
    Highland Telephone Cooperative
    Office: 540 468-2131
    Repair: 611 or 540 468-1998
    Internet Technical Support: 540 468-1457
    Philip Munchel, General Manager: pmunchel@htcnet.org 540 468-2134
    Ruth Newman, Office Manager: newmanr@htcnet.org 540 468-2131
    Gideon Hiner, Plant Manager hinerg@htcnet.org 540 468-2131

    Please note that I am trying to call a POTS line, not conferencing, as noted in the above message board.
    Just a simple phone call like your site says I should be able to call. "anywhere in the USA or Canada"

    You say on the blog "we do not want to block calls to anyone and so far offer to complete all calls".
    Well what about MY calls? What about my friends in Highland County Virginia? Can this be fixed?

    I asked the MJ folks at your sites "chat" what they can do about being blocked, and they were very vague.

    MJ AND Highland Telephone Coop, please let me know what is going on.

    MJUser MajicJack #XXX.xxx.xxxx

    CC: to Highland Telephone Coop
    Philip Munchel, General Manager: pmunchel@htcnet.org 540 468-2134
    Ruth Newman, Office Manager: newmanr@htcnet.org 540 468-2131
    Gideon Hiner, Plant Manager hinerg@htcnet.org 540 468-2131

    Virginia State Corporation Commissionís Division of Communications
    (804) 371-9675 communications@scc.virginia.gov.