Many years ago, I had gotten AOL to be able to talk to my sister (back in the modem days). I had automatic payments. AOL raised their rates and I decided it was time to drop them. I called up and canceled my account. Next month, I got charged by them. I called them up and they assured me it was a mistake and they would refund my money. A couple days later, I got hit for over $350 from my account by AOL. It caused my rent check to bounce. When I called up AOL, I told them that not only didn't I get the refund, but I also got hit for the $350. She put me on hold for about 10 minutes. When she came back on, she had an attitude. She said they back billed me for an old account that had never been paid for. I told them that I never had another account. They told me I did (with some bs user name) and that I hadn't logged into it in 3 years. Since I authorized them with the account I closed, they were also authorized to debit for the other account that I supposedly had. She asked if I wanted to cancel that account now. I told her I wanted to talk to a supervisor.
The supervisor had a major attitude with me. I was told that they were AOL. I gave them permission to debit from my account any amount and at any time they want and if they wanted to continue to debit from my account, they will. I ended up having to cancel my checking account and then open up a new one to prevent them from debiting any more. I filed a complaint with the BBB and there was no resolution. AOL's response said that if I want my money back, I would have to sue them and they had plenty of lawyers to handle people like me. I never did get my money back.
NEVER allow any company to debit directly from your checking account if you want to keep your money.
I HATE AOL after what they did to me. It is still a sore point to me. It is nice to find a place to vent after all these years.
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