I was on hold for 45 minutes only to rudely be told I needed to speak to someone else. Was quickly transferred and after another 30 minutes, I gave up. I will be flying American from now on, even though it means driving an additional hour to the airport.
They also played a trick on TrueBlue members - old points expiring even though they fooled me into thinking using my JetBlue AMEX meant they would never expire. Canceling that card as well.
They don't deserve to be doing business claiming they are flyer-friendly. I'm so fed up. They used to be great.