Is ther anyone that might know a contact a Google???
We need to talk with division manager or a VP. We have a billing errors problem and can only contact collections.
Any help would be great..
From: Google Collections [mailto:threshold-us (at) google.com]
Sent: Monday, September 20, 2010 5:30 PM
Thank you very much for your patience as we were attempting to gather the necessary information for your AdWords Accounts which we have found outstanding.
I have attached a statement of all AdWords Accounts we are currently are aware of and their corresponding unpaid invoices.
If we encounter other accounts, they will be stopped from running and you will be held responsible for those balances as well.
Once all outstanding balances are paid, in full, you will be allowed to run all accounts but they will be closely monitored for about 6 months to make sure there are no declines, large outstanding balances accrued, etc.
Then after this point, you will be able to monitor your own accounts as you wish.
Please see my attachment showing all AdWords Accounts we are currently aware of. As you may notice at the bottom of the attachment it shows a few different Total Outstanding Balances:
- If you would like to continue to advertise with Google, you are responsible for paying the entire balance (including written off invoices)
- If you would like clear your current debt with Google and prevent your accounts from going to an Outside Collections Agency, we will only hold you responsible for paying the outstanding balance that has not been written off (only the open invoices): $23,469.71. If you decide to only pay this amount, you will not be allowed to do future advertising with Google.
Let me reiterate, these above totals may not be exactly correct if there are more accounts that we encounter.
Please let me know what you would like to do regarding whether or not you wish to continue advertising and which balance you will be paying.
We can extend to you, at most, a three (3) month payment plan for your balance. This payment plan would be monthly payments of ($total balance/3). In the third month payment, you will be responsible for that monthly payment ($total balance/3) + any more accrued charges we may encounter.
We expect these 3 payments to be received by October 20, 2010, November 20, 2010 and December 20, 2010.
Thank you again for your continued patience as these accounts were in review. Please let me know what you decide.
Phone: (650) 214-5087
Fax: (650) 253-8616
Email: ariana.f (at) google.com
Reporting to: Trent Walker at trent (at) google.com