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<title>Techdirt. Stories filed under &quot;paywalls&quot;</title>
<description>Easily digestible tech news...</description>
<link>http://www.techdirt.com/</link>
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<image><title>Techdirt. Stories filed under &quot;paywalls&quot;</title><url>http://www.techdirt.com/images/td-88x31.gif</url><link>http://www.techdirt.com/</link></image>
<item>
<pubDate>Fri, 10 May 2013 10:18:11 PDT</pubDate>
<title>Silliest Argument Ever: Just Because A YouTube Paywall Launches It Means More Money Is Made</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20130509/17321423029/silliest-argument-ever-just-because-youtube-paywall-launches-it-means-more-money-is-made.shtml</link>
<guid>http://www.techdirt.com/articles/20130509/17321423029/silliest-argument-ever-just-because-youtube-paywall-launches-it-means-more-money-is-made.shtml</guid>
<description><![CDATA[ On Tuesday, as rumors were spreading about YouTube's plans to launch a paywall we reminded folks that Google had actually tried this twice before and <a href="http://www.techdirt.com/articles/20130507/00385422973/youtube-once-again-building-paywall-which-old-media-can-hang-itself.shtml">no one paid</a>.  On Thursday, the folks at HuffPost Live had me <a href="http://live.huffingtonpost.com/r/segment/youtube-fees-paywall-channels/51883079fe3444063a00075d" target="_blank">join a video panel</a> discussing this.  What we didn't realize was at the very moment we were talking about it, YouTube had <a href="http://news.cnet.com/8301-1023_3-57583760-93/youtube-begins-paid-subscription-pilot/" target="_blank">officially launched the program</a>.  You can see the discussion below, where I play the role of the lone dissenter who argues that this is a dumb idea:
<center>
<iframe src="http://embed.live.huffingtonpost.com/HPLEmbedPlayer/?segmentId=51883079fe3444063a00075d" width="480" height="270" frameBorder="0" scrollable="no"></iframe>
</center>
What annoys me about this is that everyone else was making the same silly arguments that were debunked over and over again on the newspaper side -- that paywalls lead to a higher quality product and more investment into the content.  <b>That's not true if no one pays</b>.  It's a pretty simple equation: if you, say, get 10 subscribers for $2/month, that's $20/month.  That's not that much money.  If you can make more than that in advertising, then you're better off advertising.  Yet, time and time again in the video above you see people claim that it's somehow automatic that putting up a paywall will mean "more money" and "the end of free content" or "profits so that more investment can happen in video."
<br /><br />
All of that makes a <i>huge</i> assumption: that enough people will actually subscribe.  Yet there's simply no basis for it, and yet people kept claiming it over and over again as if it had to be true.  But we know it's not necessarily true, because we've already seen Google try <i>exactly</i> the same thing.  Hell, let's take a look at the original Google Video, launched about six years ago, with a similar subscription offering:
<center>
<a href="http://imgur.com/SOgJo2i"><img src="http://i.imgur.com/SOgJo2i.png" width=560 /></a>
</center>
And now let's look at the new YouTube pay channels:
<center>
<a href="http://imgur.com/o2gsn2H"><img src="http://i.imgur.com/o2gsn2H.png" width=560 /></a>
</center>
It's basically the same thing, though, I'd argue that the original Google Video had even more brand name content.  In 2010, when Google tried the exact same thing with YouTube, over the course of 10 days, they only got $10,000.  I'm not against experimenting.  And I'm not against models where people pay -- I think things like Netflix and Spotify and the like are really interesting business models.  But, those work because of different factors: mainly a combination of convenience and <i>a ton of content all together</i>.  People are paying for those because of the completeness of the offering.  Here, people are being asked to spend between $1 and $10 per month for a <i>single channel</i> of content.  It may work for a few specialized shows: <i>Game of Thrones</i>?  Yeah, sure.  But not many others.
<br /><br />
This idea that people paying directly is the only "real" business model is just silly.  The guy who did a video comment during the panel discussion who seemed to argue that this was necessary because it's "capitalism" doesn't understand economics.  A bad business model is a bad business model.<br /><br /><a href="http://www.techdirt.com/articles/20130509/17321423029/silliest-argument-ever-just-because-youtube-paywall-launches-it-means-more-money-is-made.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20130509/17321423029/silliest-argument-ever-just-because-youtube-paywall-launches-it-means-more-money-is-made.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20130509/17321423029/silliest-argument-ever-just-because-youtube-paywall-launches-it-means-more-money-is-made.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>myths-myths-and-more-myths</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20130509/17321423029</wfw:commentRss>
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<pubDate>Fri, 18 Jan 2013 10:10:04 PST</pubDate>
<title>Scientist Explains Why Putting Research Behind A Paywall Is Immoral</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20130117/03040821712/scientist-explains-why-putting-research-behind-paywall-is-immoral.shtml</link>
<guid>http://www.techdirt.com/articles/20130117/03040821712/scientist-explains-why-putting-research-behind-paywall-is-immoral.shtml</guid>
<description><![CDATA[ There's been plenty of debate recently over "open access" to research and the morality of locking it up behind a paywall.  Some have been arguing that Aaron Swartz's apparent plan to release JSTOR research papers (a plan that was never confirmed anywhere that I've seen other than random speculation) was somehow immoral.  And, of course, there have been various battles over the years with various journals that lock up research.  Researcher Mike Taylor, over at the Guardian is now making the case that if anything is immoral it's <a href="http://www.guardian.co.uk/science/blog/2013/jan/17/open-access-publishing-science-paywall-immoral" target="_blank">locking up any academic research behind a paywall</a>:
<blockquote><i>
If you are a scientist, your job is to bring new knowledge into the world. And if you bring new knowledge into the world, it's immoral to hide it. I heartily wish I'd never done it, and I won't do it again.
</i></blockquote>
He goes on to respond to a number of possible responses as to why it's okay to put your research behind a paywall, dismantling each one.  One key one is the claim by many that paywalls on journals are necessary to fund scholarship:
<blockquote><i>
No. This is the tail wagging the dog. The purpose of a scholarly society is to promote scholarship, which is best done by making that scholarship available. A society that cares more about preserving its own budget than about the field it supposedly supports has lost its way. Societies need to find other ways to fund their activities. And yes, I am talking to you, Society of Vertebrate Paleontology (my own field's society). You cannot support the science of vertebrate palaeontology by taking science and hiding it where most people can't see it.
</i></blockquote>
Somewhere along the way, things got flipped and people seemed to forget the true purpose of scholarship (and the fact that scholarship -- perhaps even more than other areas -- relies on the ability to build off of the work of those who came before).  In the end, and this is a key point, if you're locking up your scientific research, you're doing science wrong:
<blockquote><i>
No, no, <b>no</b>. Dammit, <b>we're scientists</b>. Our job is to make knowledge. If we make it, then brick it up behind a wall, we're wasting our time and our funders' money &#8211; which ultimately means we're squandering the world's wealth.
</i></blockquote><br /><br /><a href="http://www.techdirt.com/articles/20130117/03040821712/scientist-explains-why-putting-research-behind-paywall-is-immoral.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20130117/03040821712/scientist-explains-why-putting-research-behind-paywall-is-immoral.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20130117/03040821712/scientist-explains-why-putting-research-behind-paywall-is-immoral.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>against-the-basic-principles-of-academic-research</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20130117/03040821712</wfw:commentRss>
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<pubDate>Fri, 4 Jan 2013 17:37:00 PST</pubDate>
<title>Odd Logic: If You Value Your Readers, You Should Make Them Pay</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/blog/casestudies/articles/20130104/03070821579/odd-logic-if-you-value-your-readers-you-should-make-them-pay.shtml</link>
<guid>http://www.techdirt.com/blog/casestudies/articles/20130104/03070821579/odd-logic-if-you-value-your-readers-you-should-make-them-pay.shtml</guid>
<description><![CDATA[ We've done the "paywall' debate over and over again, and it's hardly worth rehashing.  However, the latest discussion among those who focus on such things is the fascinating experiment by uber-blogger Andrew Sullivan, who has spent the past few years tethering his blog to big media properties who pay him for the privilege, but who has decided to <a href="http://andrewsullivan.thedailybeast.com/2013/01/a-declaration-of-independence.html" target="_blank">go completely independent, with no ads</a> and fully supported (he hopes!) by loyal fans of the site paying at least $19.95.  As he makes clear, this is <i>not</i> a paywall.  At best, you could consider it a very weak "nagwall."  All of the content will remain free and available.  The full text RSS feeds will remain free from "the meter" (as he calls it).  The only people who will be impacted are those who read the site directly and click "read more" on longer posts that have to be expanded to read the whole thing.  Those who don't pay and visit the site directly and click read more on those articles will see a few for free and then be asked to pay -- though, they could just revisit the page by finding a link.  That's because any visit from a link won't count towards the meter.  He's right that this isn't a paywall, and in many ways it's similar to the <a href="https://www.techdirt.com/articles/20121226/03553321486/nyt-paywall-working-better-than-people-expected-that-doesnt-mean-its-working.shtml">NY Times' setup</a>, which isn't really a paywall either.
<br /><br />
And, the initial results are fantastic.  They <a href="http://andrewsullivan.thedailybeast.com/2013/01/the-dish-model-the-data.html" target="_blank">brought in $333k in the first day</a>, which is pretty amazing.  The site has a staff of seven, and it sounds like they're hoping to get over a million to cover salaries and expenses.  Also interesting is that the $19.95 payment is a minimum option: there's a pay-what-you-want option above that, and "on average, readers paid almost $8 more" than that minimum.  Of course, that data might be skewed by the fact at least one person <a href="http://www.buzzfeed.com/rosiegray/andrew-sullivan-i-figured-what-the-hell" target="_blank">ponied up $10,000</a>.
<br /><br />
First off, I'll say that I think this is a cool experiment and hope that Sullivan succeeds (as it appears he's likely to do).  Considering that we're a site with somewhat similar traffic numbers (from what's been reported) and staff, it's encouraging to think that readers would step up and support it to that level.  I'm happy that he's not going with a "paywall," but a solution that recognizes the value of having his readers be able to share and link to the blog without fear of bumping into a wall.  Also, I agree wholeheartedly with Jay Rosen who highlights that what makes this work is the <a href="http://pressthink.org/2013/01/loyalty-and-obsession-are-intimates-andrew-sullivan-goes-independent/" target="_blank">incredibly strong <i>relationship</i> Sullivan has built</a> with his community.  What's that saying?  Oh yeah, <a href="https://www.techdirt.com/articles/20091119/1634117011/future-music-business-models-those-who-are-already-there.shtml">connect with fans, give them a reason to buy</a>.  I've heard that one before.  Also, something about <a href="https://www.techdirt.com/blog/casestudies/articles/20120210/02273417726/how-being-more-open-human-awesome-can-save-anyone-worried-about-making-money-entertainment.shtml">being open, human and awesome</a>.  Sullivan hits on all those points.  So it's very cool to see in action.
<br /><br />
As excited as I am to see cool business model experimentation, and to see it in a manner that really is built on not locking up content, there are a few things that strike me as odd about this.  These aren't <i>criticisms</i>, per se, because as I've said, I think that the idea is wonderful for a site like Sullivan's Daily Dish, and I think it's quite likely to succeed.  But some of the statements that Sullivan made in announcing this, and some of the explanation, just doesn't ring true to me.  First up, he tosses out that old chestnut about how "if you're not paying for the product, you are the product."  And this is just days after we had a good explanation for <a href="https://www.techdirt.com/articles/20121219/18272921446/stop-saying-if-youre-not-paying-youre-product.shtml">why that saying is mostly bullshit</a>.  He follows that line with this one:
<blockquote><i>
We want to treat our readers better than that, because you deserve better than that. 
</i></blockquote>
That strikes me as equally inaccurate.  Treating your readers "better" means making them pay?  Really?  Yes, it's <i>working</i> in that they're willing to pay (which is great), but it seems ridiculous to argue that your readers are so valuable... that they should pay you.  Getting people to pay is a perfectly fine business model if you can pull it off, but it's <a href="http://www.techdirt.com/articles/20120813/00081620002/fee-based-twitter-is-no-more-ideologically-pure-than-ad-supported-twitter.shtml">no more noble</a> than other business models.  The readers in that situation may not be "the product," but now they're "the money," and that has its own issues.
<br /><br />
Now, of course, we have plenty of experience with this ourselves.  We've set up ways that readers <a href="http://rtb.techdirt.com/">can pay us directly as well</a> (and we appreciate each and every one who has supported us in that way!).  But we don't claim that one way is somehow more pure than the other -- and we try to focus on providing <i>additional benefits</i> for those who do decide to support us: whether it's <a href="http://rtb.techdirt.com/product-cat/perks/" target="_blank">neat features</a>, opportunities to <a href="http://rtb.techdirt.com/product-cat/fun/" target="_blank">hang out</a> or <a href="http://rtb.techdirt.com/product-cat/gear/">cool merchandise</a>.  But there's nothing more "pure" about one model than another.
<br /><br />
My second issue is really the flipside of the first.  Along with highlighting the "purity" of getting his audience to pay, he denigrates the entire concept of advertising:
<blockquote><i>
The decision on advertising was the hardest, because obviously it provides a vital revenue stream for almost all media products. But we know from your emails how distracting and intrusive it can be; and how it often slows down the page painfully. And we're increasingly struck how  advertising is dominated online by huge entities, and how compromising and time-consuming it could be for so few of us to try and lure big corporations to support us. We're also mindful how online ads have created incentives for pageviews over quality content. 
</i></blockquote>
Now, it's absolutely true that <i>an awful lot of advertising sucks</i> in exactly the manner described above.  But that doesn't mean it <i>needs</i> to be that way.  There's a growing recognition in the industry that intrusive and annoying advertising is not the way to go for exactly the reasons that Sullivan explains above.  But as we've discussed, when you do advertising <i>right</i>, it's <a href="http://www.techdirt.com/articles/20080318/004136567/advertising-is-content-content-is-advertising.shtml">simply good content</a> itself that people want.  That's why a month from now, the most popular thing on Superbowl Sunday won't be the football game, but the commercials.  There are times that people <i>seek out</i> advertising and are <i>happy</i> to see it.  And compelling ad/sponsorship campaigns need to be about that.
<br /><br />
Now, it's reasonable to admit that many marketers haven't full grasped this concept, and dragging them, kicking and screaming, into this new era is not something that Sullivan and his team wants to take on.  And that's a reasonable argument (and, as someone who's spent way too much time trying to convince marketers of this thing, only to see them default back to silly, pointless, misleading ad metrics, I can completely respect such a decision).  But, it seems wrong to slam "all advertising" into a single bucket, just because <i>some</i> (or even <i>a lot</i> of) advertising is done really poorly.
<br /><br />
Again, I think this is a great move for Sullivan and his blog, and wish him tremendous success.  We're certainly watching closely from over here.  But, it still makes me cringe a little to see those two claims being made in his announcement.  Yes, perhaps it helps in the positioning -- and framing the whole thing as some grand social experiment in purity over crass commercialism.  In other words, it's a form of marketing all on its own.  But, I still think it's a bit unfair and exploitative, without being particularly accurate.<br /><br /><a href="http://www.techdirt.com/blog/casestudies/articles/20130104/03070821579/odd-logic-if-you-value-your-readers-you-should-make-them-pay.shtml">Permalink</a> | <a href="http://www.techdirt.com/blog/casestudies/articles/20130104/03070821579/odd-logic-if-you-value-your-readers-you-should-make-them-pay.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/blog/casestudies/articles/20130104/03070821579/odd-logic-if-you-value-your-readers-you-should-make-them-pay.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>isn't-that-backwards?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20130104/03070821579</wfw:commentRss>
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<pubDate>Mon, 5 Nov 2012 20:00:00 PST</pubDate>
<title>Study: Paywalls Work Better If You Beg</title>
<dc:creator>Leigh Beadon</dc:creator>
<link>http://www.techdirt.com/blog/casestudies/articles/20121101/13112520908/study-paywalls-work-better-if-you-beg.shtml</link>
<guid>http://www.techdirt.com/blog/casestudies/articles/20121101/13112520908/study-paywalls-work-better-if-you-beg.shtml</guid>
<description><![CDATA[ <p><a href="https://twitter.com/BrianLaSorsa">Brian LaSorsa</a> points us to the news of a new joint study by Columbia and Indiana University, indicating that <a href="http://paidcontent.org/2012/10/31/how-to-get-your-readers-to-love-paywalls/" target="_blank">online readers will be slightly more accepting of paywalls if you plead the threat of bankruptcy</a> than if you talk about profit and financial sustainability.</p>
<blockquote><em>In the post-paywall survey, participants read one of two &#8220;justification&#8221; paragraphs, one emphasizing a profit motive and one emphasizing financial need (that paragraph concluded, &#8220;if the NY Times does not implement digital subscriptions, the likelihood that it will go bankrupt seems high&#8221;).
<br /><br />
Participants then &#8220;rated how the information changed their support for the paywall and their willingness to pay.&#8221; The results showed that &#8220;When participants were provided with a compelling justification for the paywall &#8212; that the NYT was likely to go bankrupt without it &#8212; their support and willingness to pay increased. In contrast, when participants were provided with a justification that emphasized financial stability, their support and willingness to pay decreased.&#8221;</em></blockquote>
<p>As we've often noted, paywalls may generate a little bit of revenue, or even brief periods of encouraging success, but they are ultimately not a sustainable business model for online news (though financial news may prove to be a rare exception to this rule). A survey like this one is rather emotionally manipulative, but by ending on that dark note of bankruptcy it demonstrates an important point: readers will only consider paying if they think, even temporarily, that they can't get what they want for free. The more the New York Times or any other newspaper retreats into the shadow of the paywall, the more competitors will provide readers with a compelling option. When they see that financial stability and quality content is possible without a paywall (something they already seem aware of, judging by this study's results) they won't be so willing to provide a financial safety net to old institutions encumbered by legacy costs.</p>
<p>Of course, more importantly, even these swing voters who are hooked by the sob story represent only a small portion of the overall study. Its broader results (from the <a href="http://online.liebertpub.com/doi/full/10.1089/cyber.2012.0251" target="_blank">full paper</a>) are even more illustrative:</p>
<blockquote><em>Only 7 percent planned to buy or had already purchased a digital subscription. Another 12 percent already had a paper subscription that provided online access and 16 percent were unsure of their response. Of the 65 percent who planned not to pay, 59 percent felt very certain of their response.<br /><br />
Results suggest that price and availability of free news sources were barriers to paying. Most participants rated the paywall as expensive (68 percent), though only 18 percent of those who planned not to pay or were unsure said it was &#8220;very true&#8221; that they could not afford it. Few (6 percent) thought the price was inexpensive, with about a quarter (26 percent) indicating the price was about right. Participants who planned not to pay or were unsure most commonly planned to stay within the free monthly limit (60 percent), switch to other news sources (44 percent), and use loopholes (39 percent).</em></blockquote>
<p>Now, the New York Times paywall has performed somewhat better than expected, largely because it's <a href="http://www.techdirt.com/articles/20110328/22060313665/emperors-new-paywall.shtml">not much of a wall at all</a>, but a study like this just enforces the idea that it's a stop-gap solution at best&mdash;and a <a href="http://www.techdirt.com/articles/20100120/1939487849.shtml">hindrance</a> to smarter strategies at worst.</p><br /><br /><a href="http://www.techdirt.com/blog/casestudies/articles/20121101/13112520908/study-paywalls-work-better-if-you-beg.shtml">Permalink</a> | <a href="http://www.techdirt.com/blog/casestudies/articles/20121101/13112520908/study-paywalls-work-better-if-you-beg.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/blog/casestudies/articles/20121101/13112520908/study-paywalls-work-better-if-you-beg.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>but-don't-quit-your-day-job</slash:department>
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<pubDate>Wed, 26 Sep 2012 20:06:00 PDT</pubDate>
<title>Rupert Murdoch Admits Defeat: Now Wants London Times To Appear In Search Results</title>
<dc:creator>Glyn Moody</dc:creator>
<link>http://www.techdirt.com/articles/20120926/07125920516/rupert-murdoch-admits-defeat-now-wants-london-times-to-appear-search-results.shtml</link>
<guid>http://www.techdirt.com/articles/20120926/07125920516/rupert-murdoch-admits-defeat-now-wants-london-times-to-appear-search-results.shtml</guid>
<description><![CDATA[ <p>Remember back in 2009, when Techdirt <a href="http://www.techdirt.com/articles/20091108/2223416852.shtml">reported</a> that Rupert Murdoch hated Google so much he had decided to block the search engine from indexing his titles, even though this would inevitably cut down their visibility and online traffic?  He obviously thought that he would put this upstart technology in its place, showing that mighty media moguls don't need this Internet thing in order to flourish just like they did 50 years ago.  According to this story in paidContent, <a href="http://paidcontent.org/2012/09/26/timesunblockssearch/">it seems that strategy hasn't worked out too well</a>:

<i><blockquote>In the next few weeks, paidContent understands The Times' website <b>will begin showing articles' first two sentences to search engines</b>, in a marketing exercise designed to attract new subscribers.
<br /><br />
The limited free preview does not alter News International's belief that it should continue charging for The Times (visitors will be invited to subscribe to read full articles). But it does suggest that, having signed up 130,751 digital subscribers since mid-2010, the publisher is <b>having to look in new places to maintain customer acquisition momentum</b>.</blockquote></i>

This shows that Murdoch has finally realized that being left out of Google is the online equivalent of not being listed in telephone directories in earlier times.  It also suggests that attempts to gain subscribers for the online edition in other ways are not going so swimmingly, which must raise questions over the long-term viability of the paywalled approach for this title.
</p><p>
Murdoch's move comes at an interesting time for the newspaper industry in Germany.  As we <a href="http://www.techdirt.com/articles/20120305/09161017982/german-government-wants-google-to-pay-to-show-news-snippets.shtml">discussed</a> recently, a law currently being considered there would require snippets to be licensed and paid for on the basis that search engines are gaining a benefit from even these short extracts.  By allowing his title to be indexed and short excerpts to be displayed for free, Murdoch is essentially admitting that the marketing value of snippets to him outweighs any nominal loss due to Google's supposed free-riding -- as Techdirt <a href="http://www.techdirt.com/articles/20120821/16550420117/under-logic-german-pay-to-link-proposal-if-german-publication-wastes-my-time-i-can-send-them-bill.shtml">suggested</a> -- thus undermining the supposed justification for the German proposal.
</p><p>
Follow me @glynmoody on <a href="http://twitter.com/glynmoody">Twitter</a> or <a href="http://identi.ca/glynmoody">identi.ca</a>, and on <a href="https://plus.google.com/100647702320088380533">Google+</a></p><br /><br /><a href="http://www.techdirt.com/articles/20120926/07125920516/rupert-murdoch-admits-defeat-now-wants-london-times-to-appear-search-results.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120926/07125920516/rupert-murdoch-admits-defeat-now-wants-london-times-to-appear-search-results.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120926/07125920516/rupert-murdoch-admits-defeat-now-wants-london-times-to-appear-search-results.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>nobody-predicted-that</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20120926/07125920516</wfw:commentRss>
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<pubDate>Wed, 19 Sep 2012 05:19:44 PDT</pubDate>
<title>A Hard Paywall Can Be A Huge Barrier Between A Customer And Paying You</title>
<dc:creator>Zachary Knight</dc:creator>
<link>http://www.techdirt.com/blog/casestudies/articles/20120911/19410320351/hard-paywall-can-be-huge-barrier-between-customer-paying-you.shtml</link>
<guid>http://www.techdirt.com/blog/casestudies/articles/20120911/19410320351/hard-paywall-can-be-huge-barrier-between-customer-paying-you.shtml</guid>
<description><![CDATA[ Paywalls are one of those things that have had us scratching our heads for a while. We had questioned the New York Times for its paywall and have shown that it might <a href="http://www.techdirt.com/articles/20120726/19584119851/nytimes-now-makes-more-money-readers-than-advertisers-mostly-because-advertisers-are-fleeing.shtml">not be quite as successful</a> as it claims. The main problem with such paywalls is that people don&#39;t like to have their use of a product interrupted and further use blocked unless they pay. Such reactions are not limited to online news either. Other forms of media have much the same issue.&nbsp;<br />
<br />
Over at Games Brief, a number of game developers were <a href="http://www.gamesbrief.com/2012/09/should-you-ever-have-a-hard-paywall-the-gamesbriefers/" target="_blank">asked about paywalls in games and whether they should be used at all</a>.
<blockquote>
<i>Harry Holmwood writes: &ldquo;A colleague and I downloaded New Star Soccer at the airport and were playing it on a flight back from Germany last week, got hooked, but then hit the &lsquo;hard payment&rsquo; point where we had to pay to continue the career. As we were on a plane at that point we couldn&rsquo;t do the IAP and had to stop playing. Over the weekend I was tempted to pay and play but didn&rsquo;t bother &ndash; the moment was lost, and I suspect now I won&rsquo;t do it at all.&rdquo;</i><br />
<br />
<i>Are hard paywalls a good idea, or should you always make it possible for players to keep playing?</i></blockquote>
While most developers were pretty varied in their opinions on this question, the general theme is that putting up walls in front of the consumer and preventing them from playing more is something that should be avoided. Take this comment from Philip Reisberger from Bigpoint.
<blockquote>
<i>In general, we&rsquo;ve seen that <b>it&rsquo;s most important to have the users playing. Monetization is always to be regarded&nbsp;as consequence of gameplay.</b> There are some really core-style titles where a hard paywall is possible, but I&rsquo;d regard this rather as an exception than the norm.</i></blockquote>
While it is possible for such hard paywalls to make some money, it would be better to have as many people playing as possible. As soon as a person is no longer able to play, they are less likely to pay into the game. The question then goes to how do you get those people to pay if they can play for free? This is where opinions vary widely.&nbsp;<br />
<br />
By allowing a consumer to continuously play, you can provide multiple opportunities for the consumer to evaluate how much they actually <a href="http://www.techdirt.com/blog/casestudies/articles/20120223/20250117858/if-you-want-to-compete-with-free-this-is-what-you-need-to-know.shtml">value the game</a> they are playing. This is where proper selling of freemium options comes into play. If you have already sold the person on the game itself as something fun to play, then the next step is to sell them on the extras. This can be done by showing them how the core experience can be enhanced by such extras. As Tadhg Kelly of What Games Are explains.
<blockquote>
<i>In some cases (Temple Run, Bejewelled Blitz) it&rsquo;s the same. They basically sell boosters and cheats to make better score runs, and <b>since the core action of the game is so compelling it&rsquo;s more likely over time that you will buy</b>. Bringing a money-now question into that dynamic is inappropriate for the same reasons as the grind game.</i></blockquote>
The core issue to remember with paywalls is that it is very difficult to convince someone that paying for the ability to keep playing something they have been playing for free is a very tough sell if all they are getting is just more of the same experience. You need to sell them on an expanded experience, one that they wouldn&#39;t otherwise get if they were playing for free. Of course, there is no one way to do it. There are a variety of market factors that can determine how and when you go about charging your customer.<br />
<br />
Patrick O&rsquo;Luanaigh, CEO of nDreams, sums up this overall market reality.&nbsp;
<blockquote>
<i><b>I&rsquo;d be very wary about ever saying that a particular model/route is &lsquo;the correct one&rsquo; or that you should &lsquo;never&rsquo; do something.</b> Every game is different and every platform is different. In PlayStation Home, where we publish most of our games, it&rsquo;s beginning to appear that &lsquo;paymium&rsquo; may be the most commercial route given the size of the audience, their propensity to pay and the ease of generating awareness. But on iOS, being new to the platform, freemium is the only model that makes sense to us currently.</i><br />
<br />
<i>FYI, I don&rsquo;t believe the gaming world will end up existing purely of games that you can play forever with continuous loops, return mechanics and daily bonuses. I believe there will always be games that have a beginning and an end and a strong linear storyline. <b>For these kind of games, I&rsquo;m not convinced that freemium is necessarily the correct approach</b>.</i></blockquote>
This variation in the marketplace would then allow for many different ideas of monetization both good and bad, both successful and unsuccessful. However, putting barriers between the consumer and your goods makes it more difficult for that consumer to buy. Look back at the original question. Because of external circumstances at the time of hitting the paywall, that potential customer was not able to process a transaction. That delay then led him to rethink the idea of purchase and, as far as we know, he has not made a purchase, even though he enjoyed the part of the game he played. Why would you want to limit your potential to make money in such a way?<br /><br /><a href="http://www.techdirt.com/blog/casestudies/articles/20120911/19410320351/hard-paywall-can-be-huge-barrier-between-customer-paying-you.shtml">Permalink</a> | <a href="http://www.techdirt.com/blog/casestudies/articles/20120911/19410320351/hard-paywall-can-be-huge-barrier-between-customer-paying-you.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/blog/casestudies/articles/20120911/19410320351/hard-paywall-can-be-huge-barrier-between-customer-paying-you.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>how-not-to-succeed</slash:department>
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<pubDate>Wed, 29 Aug 2012 11:43:56 PDT</pubDate>
<title>Does Setting Up A Paywall Suddenly Make Your Readers Erudite &#038; Intellectual vs. Crass &#038; Tacky?</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120823/07385120134/does-setting-up-paywall-suddenly-make-your-readers-erudite-intellectual-vs-crass-tacky.shtml</link>
<guid>http://www.techdirt.com/articles/20120823/07385120134/does-setting-up-paywall-suddenly-make-your-readers-erudite-intellectual-vs-crass-tacky.shtml</guid>
<description><![CDATA[ We've seen all sorts of bizarre defenses of paywalls for newspapers, but I think this latest one might be the strangest.  Melanie Coulson, a senior editor at the Ottawa Citizen, which recently added a paywall, makes the argument that paywalls are needed to get newspapers to <a href="http://journomel.com/2012/08/21/can-metered-content-save-journalism/" target="_blank">stop competing for pageviews</a> with crass and tacky attention-grabbing stories and photo galleries:
<blockquote><i>
If a newsroom is working to get a lot of page views, it&#8217;s simply a case of posting a lot of photo galleries, and celebrity stories.  I can only imagine this is why, last winter, we posted galleries illustrating AquaYoga poses and NHL Cheerleaders.
<br /><br />
However, once you&#8217;re working to please/increase subscribers, your objectives change.
</i></blockquote>
Mathew Ingram does a nice job debunking this (non-)logic by pointing out that just because you have a paywall, it doesn't mean that <a href="http://gigaom.com/2012/08/22/no-metered-content-walls-wont-save-journalism/" target="_blank">newspapers won't still focus on "pageview-based tactics."</a>
<br /><br />
The entire basis of Coulson's argument is kind of bizarre.  It's basically saying that readers who pay for a paywall do so to save themselves from themselves.  You see, if the content is free, then they're drooling idiots who love clicking through photo galleries.  But if they <i>pay</i>, then suddenly they're only interested in the latest socially relevant investigative reporting.  But there's absolutely nothing to suggest that's true.  The lowest common denominator stuff may upset one's sense of what's high level "journalism," but if that's what people are interested in, then it's where some publications are going to head.
<br /><br />
The reality is that there appears to be room in the market for that sort of page view whoring content <b>and</b> more thoughtful journalism -- but I don't see how that automatically separates itself out along the lines of who's willing to pay and who isn't.  One could just as easily make the argument that a site with a paywall will feel <i>more</i> of a need to post silly photo galleries and attention whoring content... just to convince people to subscribe.
<br /><br />
Nothing about having a paywall suddenly makes your audience more erudite and cultured.  It just makes your audience smaller.<br /><br /><a href="http://www.techdirt.com/articles/20120823/07385120134/does-setting-up-paywall-suddenly-make-your-readers-erudite-intellectual-vs-crass-tacky.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120823/07385120134/does-setting-up-paywall-suddenly-make-your-readers-erudite-intellectual-vs-crass-tacky.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120823/07385120134/does-setting-up-paywall-suddenly-make-your-readers-erudite-intellectual-vs-crass-tacky.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>i-don't-buy-it</slash:department>
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<pubDate>Tue, 31 Jul 2012 19:51:40 PDT</pubDate>
<title>NYTimes Now Makes More Money From Readers Than From Advertisers... But Mostly Because Advertisers Are Fleeing</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120726/19584119851/nytimes-now-makes-more-money-readers-than-advertisers-mostly-because-advertisers-are-fleeing.shtml</link>
<guid>http://www.techdirt.com/articles/20120726/19584119851/nytimes-now-makes-more-money-readers-than-advertisers-mostly-because-advertisers-are-fleeing.shtml</guid>
<description><![CDATA[ Some are making note of the fact that, for the first time, <a href="http://nymag.com/daily/intel/2012/07/new-york-times-supported-by-readers-not-advertisers.html" target="_blank">"circulation revenue" is higher than advertising revenue</a> for the NY Times.  Of course, it appears that much of this is due to a sharp drop in ad revenue.  That's not to say there hasn't been an increase in circulation revenue -- which includes both print and digital.  The NYT raised print prices, and it didn't seem to scare people off that much.  And it's continued to sign up people to its <a href="http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml">not-really-a-paywall</a>.  It's so easy to get around the paywall that, at best, it should be considered a nagwall for a donation -- with many people happy to pay something.
<br /><br />
Still, one has to wonder if some of the softness in the ad side of the business is caused by the fact that there's this nagwall that can sometimes get in between readers and the site.  It certainly could be limiting advertisers' willingness to sign onto campaigns.  And, there are still significant questions about the sustainability of the NY Times in its current structure.  Because there's <a href="http://www.nytimes.com/2012/07/27/business/media/the-new-york-times-co-posts-a-loss.html?_r=1" target="_blank">still this bottom line</a>: for the second quarter, the company had an operating loss of $143.6 million.  We can argue all you want over paywalls vs. advertising and whether or not one side is up or one side is down, but if the company isn't make money, the whole system has to be in question.<br /><br /><a href="http://www.techdirt.com/articles/20120726/19584119851/nytimes-now-makes-more-money-readers-than-advertisers-mostly-because-advertisers-are-fleeing.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120726/19584119851/nytimes-now-makes-more-money-readers-than-advertisers-mostly-because-advertisers-are-fleeing.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120726/19584119851/nytimes-now-makes-more-money-readers-than-advertisers-mostly-because-advertisers-are-fleeing.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>rebalancing?</slash:department>
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<pubDate>Wed, 14 Mar 2012 00:17:51 PDT</pubDate>
<title>Old News Can Be Good News For Media Sites</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120302/03040917943/old-news-can-be-good-news-media-sites.shtml</link>
<guid>http://www.techdirt.com/articles/20120302/03040917943/old-news-can-be-good-news-media-sites.shtml</guid>
<description><![CDATA[ One strategy we've seen some media sites use over the years for their web properties is to lock up the "archives" and charge for access to it, on the assumption that if people want to see old stories, there must be some <i>reason</i>, for which they'd be willing to spend.  Separately, many media properties assume that the only thing that really <i>matters</i> for generating traffic is the "breaking news."  There's so much emphasis on "the scoop" and "being first," and very little emphasis on the follow through.  It turns out, that may be a pretty big mistake.  Chas Edwards highlights how some newspapers are discovering, <i>to their own surprise</i>, that <a href="http://chasnote.com/2012/03/01/turns-out-yesterdays-news-is-more-interesting/" target="_blank">old news can get an awful lot of traffic from social media sharing</a>:
<blockquote><i>
Apparently London&#8217;s Independent, as it rolled out the Open Graph, learned that several quirky stories from the late 1990s are the most shared stories of the early 2010s. (More data here.) If news publishers are sitting a goldmine of buried archival content, imagine the opportunity for publishers outside the breaking-news category if they can figure out how to resurface those great stories from last month, last year, or a decade ago.
</i></blockquote>
This is actually something we've been really interested in lately.  We see it happen quite frequently with our own archives.  Suddenly, for no clear reason, a story from years ago will become wildly popular on Twitter or Facebook, and we'll get a ton of useful traffic.  In fact, we made this point back in January, when we dug into <a href="http://www.techdirt.com/articles/20120104/23151517284/techdirt-2011-numbers.shtml">"the numbers"</a> from 2011 and discovered that our most popular post in 2011... was actually from 2010.  It will be interesting to see if publishers can start to figure out ways to do more with "old news" rather than just assigning it to the "discarded" pile.  I know it's an area that we're planning to explore more deeply in the coming months, so it's interesting to see others thinking along similar lines.<br /><br /><a href="http://www.techdirt.com/articles/20120302/03040917943/old-news-can-be-good-news-media-sites.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120302/03040917943/old-news-can-be-good-news-media-sites.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120302/03040917943/old-news-can-be-good-news-media-sites.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>if-they-recognized-it</slash:department>
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<pubDate>Fri, 2 Mar 2012 19:39:00 PST</pubDate>
<title>Dear Big Newspapers: Keep Putting Up Silly Paywalls And Clear The Internet Field For Us 'Newcomers'</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120302/04174217945/dear-big-newspapers-keep-putting-up-silly-paywalls-clear-internet-field-us-newcomers.shtml</link>
<guid>http://www.techdirt.com/articles/20120302/04174217945/dear-big-newspapers-keep-putting-up-silly-paywalls-clear-internet-field-us-newcomers.shtml</guid>
<description><![CDATA[ Apparently it's a week of paywalls for a bunch of big newspaper websites.  Newspaper giant Gannett announced that <a href="http://www.forbes.com/sites/jeffbercovici/2012/02/22/gannett-building-paywalls-around-all-its-papers-except-usa-today/" target="_blank">all of its newspaper websites</a> with the <i>exception</i> of <i>USA Today</i>, will go paywall by the end of the year.  The system will allow between 5 and 15 article views before you're locked out.  And then, the news broke that next week, the LA Times will be <a href="http://www.huffingtonpost.com/2012/02/24/la-times-paywall_n_1299997.html" target="_blank">launching its own paywall</a>.  Again, it will allow 15 "free" article views per month, but then require payment -- with the price being a rather astounding $3.99/week.  
<br /><br />
I've spent years detailing why these kinds of paywalls don't work.  The short version is that for most newspapers, they just can't sign up enough users to make it worthwhile.  But, more importantly, paywalls actually make the paper <i>less</i> valuable.  That's because lots of people these days read news as part of a collaborative process, in which they want to <i>share</i> what they're reading via things like Twitter and Facebook.  Setting up a paywall makes that a lot harder and a lot more annoying.  That makes those publications a lot less valuable in general to readers who can no longer share.  On top of that, the paywall shrinks the visits and page views drastically, cutting off the (growing) online advertising opportunities.  So far, the WSJ and the NYT have been able to get away with their paywalls, but I'd argue two things (1) those are the two biggest papers in the US, so even with a small percentage, they can get a large enough number of people to sign up and (2) much more importantly, both of their paywalls are crazy leaky.  The NY Times one is so leaky that it's almost a <a href="http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml">joke</a> to call it a paywall.  It's really a donation system, since anyone can get around it easily (honestly: I don't pay, I read a lot of NY Times articles and I've never, not once, come up against the paywall -- I have no idea why, but it's simply never popped up for me).
<br /><br />
But, having said that a bunch of times, at this point, it seems clear that lots of newspapers want to go this suicidal route anyways, and I'm now taking the position that they should <i>go ahead</i> and do that.  Because all it's going to do is open up new opportunities for new publications to take their place.  Go ahead and put up a paywall... and that'll make it that much easier for other sites -- including us at Techdirt -- to get the tons and tons of traffic available, since we'll have less competition.  When the folks at Reddit want to link to a story, they'll look for non-paywalled versions, like stuff we might write, rather than something where their users will obviously complain.
<br /><br />
So, at this point, I'm all about encouraging the big newspapers to go ahead and make yourself irrelevant online, and leave the playing field (and the big traffic hoses) open to those of us who actually understand that people want to engage and share as a part of the news process.<br /><br /><a href="http://www.techdirt.com/articles/20120302/04174217945/dear-big-newspapers-keep-putting-up-silly-paywalls-clear-internet-field-us-newcomers.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120302/04174217945/dear-big-newspapers-keep-putting-up-silly-paywalls-clear-internet-field-us-newcomers.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120302/04174217945/dear-big-newspapers-keep-putting-up-silly-paywalls-clear-internet-field-us-newcomers.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>thanks!</slash:department>
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<pubDate>Wed, 10 Aug 2011 04:21:22 PDT</pubDate>
<title>Disappointing: The Onion Tests A Paywall</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110808/17141315444/disappointing-onion-tests-paywall.shtml</link>
<guid>http://www.techdirt.com/articles/20110808/17141315444/disappointing-onion-tests-paywall.shtml</guid>
<description><![CDATA[ Apparently, The Onion is now <a href="http://www.niemanlab.org/2011/08/the-onions-cto-its-paywall-experiment-is-just-that/" target="_blank">testing a paywall outside the US</a>, though the publisher insists that it's really just a <i>test</i> and they're very open to learning from and/or changing it.  They're also apparently modeling it on the NY Times somewhat leaky (somewhat non-existent) paywall, so that people can still feel comfortable passing around links and stuff.  Still, the limits seem pretty low.  You're asked to pay once you've hit 5 articles (though, again, that may change as tests go on).  Still, I'd think that -- especially with a site like The Onion -- a carrot approach, rather than a stick approach makes a lot more sense.  I know that I've bought books from The Onion on more than one occasion (and have found they're good as gifts as well).  If The Onion focused on giving people positive reasons to buy things, rather than negative reasons to "avoid" getting cut off, I would imagine it would work much better.
<br /><br />
Tellingly, The Onion admits that it won't let the paywall anywhere near its famed A.V. Club, noting those folks "are much more focused on talking to each other... they don&rsquo;t want to be charged for their belonging to that community -- whereas I think they would feel differently about being charged for content that&rsquo;s being provided to them. It&rsquo;s a very different thing."  This is a key point we've tried to make with various news sites.  When your focus is on building a community, it makes less and less sense to try to force a paywall on people,  because that actually takes away the value of the community itself.  Giving people additional reasons to buy?  That's good.  Trying to beat them into paying... not so good.<br /><br /><a href="http://www.techdirt.com/articles/20110808/17141315444/disappointing-onion-tests-paywall.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110808/17141315444/disappointing-onion-tests-paywall.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110808/17141315444/disappointing-onion-tests-paywall.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>don't-turn-away-fans</slash:department>
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<pubDate>Fri, 22 Jul 2011 07:33:54 PDT</pubDate>
<title>The Greatest Trick The NYTimes Ever Pulled Was Convincing The World Its Paywall Exists</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml</link>
<guid>http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml</guid>
<description><![CDATA[ It's no surprise that we've been pretty big critics of the NYTimes' paywall strategy -- not because we don't want the NYT to <a href="http://www.techdirt.com/articles/20110330/02194113690/saying-that-ny-times-paywall-is-dumb-does-not-mean-that-we-dont-want-ny-times-to-make-money.shtml">make money</a>, but because we don't think it's a particularly good strategy.   However, people are now claiming that it's undeniable that <a href="http://blogs.forbes.com/jeffbercovici/2011/07/21/ny-times-2q-earnings-hitting-paydirt-with-the-paywall/" target="_blank">the NYT's paywall has been a huge money-making success</a>.  And looking at <a href="http://phx.corporate-ir.net/phoenix.zhtml?c=105317&#038;p=irol-newsArticle&#038;ID=1587623" target="_blank">the numbers</a>, I'll admit that they're way more impressive than I expected -- by a lot:
<blockquote><i>
The Times introduced digital subscription packages on NYTimes.com and across other digital platforms in Canada in mid-March and globally at the beginning of the second quarter. Paid digital subscribers to the digital subscription packages totaled approximately 224,000 as of the end of the second quarter. In addition, paid digital subscribers to e-readers and replica editions totaled approximately 57,000, for a total paid digital subscribers of 281,000 as of the end of the second quarter.
<br /><br />
In addition to these paid digital subscribers, as of the end of the second quarter of 2011, The Times had approximately 100,000 highly engaged users sponsored by Ford Motor Company's luxury brand, Lincoln, who have free access to NYTimes.com and smartphone apps until the end of the year, and approximately 756,000 home-delivery subscribers with linked digital accounts, who receive free digital access. 
</i></blockquote>
This is definitely more than I expected, and it does show a <a href="http://www.techdirt.com/articles/20110426/01303714032/how-do-ny-times-paywall-results-compare-to-its-last-paywall.shtml">much faster</a> trajectory to get to those results than its last paywall.  The Forbes account of this notes that, as a conservative estimate, this could mean an additional $40 million per year for the NYT's topline.  Separately, it also points that the loss of traffic from the paywall might not even be noticeable, claiming that it received 33 million unique visitors per month which was "in line with its average for the preceding 11 months."
<br /><br />
That's all impressive.  And once again, I'll say that it's much better than expected and, perhaps, I misjudged the potential for the paywall.  That said... digging into the numbers, I'm <i>still</i> skeptical for a variety of reasons.  First up, this is a drop in the bucket.  Even if the company earns an extra $10 million per quarter from this, the paper also lost $114 million.  But, that's a little misleading on its own, as it includes a giant writedown.
<br /><br />
But, the real question is what could the NYT be doing instead.  It made $84.6 million in the quarter from digital advertising alone, way more than it made from subscription fees.  But the growth there was tiny -- only 2.6% at a time when I know companies are looking to do really interesting digital promotions and will pay for them.  And while the company says that its unique visitors were "inline" with previous 11 months, what you want to hear is that the traffic is <i>growing</i>.  The use of unique visitors is interesting, since most ad campaigns work on a CPM basis, where views are what counts -- and other estimates suggest that <a href="http://www.techdirt.com/articles/20110412/01274713860/even-with-very-leaky-paywall-noticeable-decline-ny-times-traffic.shtml">pageviews have dropped noticeably</a>.  This would make sense, actually.  Since the "paywall" still lets people view up to 20 pages before it sorta stops you from seeing any more, you could see how the same number of people would go there, but actual pageviews would decrease.
<br /><br />
But what if, instead of focusing on the paywall, the NYT had focused its efforts on adding more direct value to the site itself, to (a) get more visitors to the site and (b) to keep them there longer, viewing more pages and doing more?  At the same time, if they started looking at more creative, premium sponsorship/ad campaigns, I could see how they could have spent the same resources in a much more scalable <i>growing</i> arena, rather than having it go into a more limited paywall.  That is, if they'd focused on continuing to grow traffic and creative ad campaigns, that's something that will continue to grow.  How many more subscribes will they get with the paywall?  If people haven't subscribed yet, how much more will it take to get them to subscribe, when it's pretty clear that anyone can get around it.  I have to admit I've never even noticed the paywall at all in all my surfing.
<br /><br />
Early on, I called the NYT paywall <a href="http://www.techdirt.com/articles/20110328/22060313665/emperors-new-paywall.shtml">the Emperor's New Paywall</a>, but perhaps a more interesting point is that, as with the Emperor, the NYT's has done an amazing job convincing lots of people that the paywall is really there and that they have to pay to view articles on the site.  It's a great trick.  But can it last?  People, who aren't paying now, don't have much reason to start paying, so I'd expect that the subscribers will plateau at some point relatively soon.  I'd imagine that the younger generation is barely paying at all.  The strategy brings in some money now, but it seems like a pretty small amount for selling out future growth opportunities.<br /><br /><a href="http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110721/19193015201/greatest-trick-nytimes-ever-pulled-was-convincing-world-its-paywall-exists.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>paywallonomics</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110721/19193015201</wfw:commentRss>
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<pubDate>Tue, 21 Jun 2011 05:18:07 PDT</pubDate>
<title>New York Post Tries Hamfisted Safari Browser Block To Try To Sell More iPad Apps</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110620/10195514764/new-york-post-tries-hamfisted-safari-browser-block-to-try-to-sell-more-ipad-apps.shtml</link>
<guid>http://www.techdirt.com/articles/20110620/10195514764/new-york-post-tries-hamfisted-safari-browser-block-to-try-to-sell-more-ipad-apps.shtml</guid>
<description><![CDATA[ <a href="http://www.techdirt.com/profile.php?u=dannyb">DannyB</a> points us to the news that apparently the folks at the NY Post are still figuring out how this web thing works.  As there's been a lot more attention paid to things like apps, they put together a fee-based NY Post app.  I have no idea if it's any good, but somewhere along the line, it appears that someone at the Post realized that people could bypass the app by simply <i>visiting the NYPost website</i> via the browser on the iPad.  Rather than think that perhaps they should focus on making the app more valuable and worth paying for, the geniuses went a different direction and decided to <a href="http://paidcontent.org/article/419-new-york-post-blocks-ipad-access-via-safari-to-sell-subscriptions/" target="_blank">block access to anyone arriving at the NYPost.com domain</a> via a Safari browser on an iOS device.  Will this make people buy the app?  Probably not.  It might encourage them to go to competing sites, however.  Even more ridiculous is that apparently no one at the Post realized that there are other browsers: you can still get to the site via alternatives like Opera and Skyfire.<br /><br /><a href="http://www.techdirt.com/articles/20110620/10195514764/new-york-post-tries-hamfisted-safari-browser-block-to-try-to-sell-more-ipad-apps.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110620/10195514764/new-york-post-tries-hamfisted-safari-browser-block-to-try-to-sell-more-ipad-apps.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110620/10195514764/new-york-post-tries-hamfisted-safari-browser-block-to-try-to-sell-more-ipad-apps.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>good-luck-with-that</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110620/10195514764</wfw:commentRss>
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<pubDate>Tue, 14 Jun 2011 03:55:09 PDT</pubDate>
<title>Washington Post Managing Editor Explains Why Focusing On Direct Revenue From Consumers Is Short-Sighted</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110613/04012214672/washington-post-managing-editor-explains-why-focusing-direct-revenue-consumers-is-short-sighted.shtml</link>
<guid>http://www.techdirt.com/articles/20110613/04012214672/washington-post-managing-editor-explains-why-focusing-direct-revenue-consumers-is-short-sighted.shtml</guid>
<description><![CDATA[ From the title of this article in Forbes, by Raju Narisetti, the managing editor of the Washington Post, you might think it was going to be another rant against "free" online and talk up the wonders of paywalls.  After all, the article is called <a href="http://www.forbes.com/2011/06/10/forbes-india-why-free-is-very-expensive_print.html" target="_blank">"Why Free is Very Expensive."</a>  But, the article actually is much more nuanced, and effectively explains why folks at The Washington Post think that a paywall doesn't really make much sense:
<blockquote><i>
Here is why revenue from readers is unlikely to be our salvation.
<br /><br />
-- A metered model makes your business susceptible to the will of a few readers--those who consume the most articles/pages. Often, less than 5% of these kinds of visitors account for nearly 50% of your page views. And they have very little barriers to exit.
<br /><br />
-- Aggregators, like Huffington Post, will still find ways to deliver your content for free and often with more engaging technologies since they don't have to invest much in content creation.
<br /><br />
-- The infrastructure for payment systems, data security, customer service, reader acquisition and retention for digital subscriptions costs a bundle to build and run, yet your consumer price points need to be low, making the return on investment a clear challenge.
<br /><br />
-- Our Web sites were to be trusted safe havens protecting, informing and entertaining you amid a deluge of digital content. And when you came to us, we would make money off you. But that was before your friends became your trusted sources. There are 600 million of you on Facebook and we know we need to be there too with our content. We haven't even begun to fathom that monetization challenge. So, we could up end an expensive drawbridge around Web sites that are already losing their value?
<br /><br />
-- Scrolling on Web sites has always been a poor experience for consuming news. Now, just as new devices and digital experiences--none invented by major news brands--create richer engagement outside our sites, we are talking about charging readers for sub-optimal Web site consumption.
</i></blockquote>
He does point out, as everyone agrees, that it is costly to run a major modern news operation, and that the digital business models for large publications like the one he works for haven't kept pace.  But, thankfully, unlike some of his competitors, he wants to look forward and not backwards.  He's looking at the ways large successful internet companies are making more and more money by increasing convenience and building <i>more value</i> for users:
<blockquote><i>
I, for one, think that the golden age of targeted digital advertising is yet to come. Do we really want to trade that larger opportunity for the much smaller and unreliable pursuit of consumer dollars? I also wonder if we aren't better off redeploying our newsroom resources to create new revenue streams and more engaging digital platforms than trying to make the traditional Web experience better and charge for it....
<br /><br />
Free is indeed very expensive. But, what the prolonged and knee-jerk debate about free vs. paid inside our news organizations shows is that we still have what led us here in the first place: An imagination deficit. Rather than apply an &lsquo;all or nothing' approach focused, perhaps wrongly, on just our Web sites, we should be willing to make creative bets on our business model. We continue to make what is being consumed--in large quantities. It is time we figured out how to make it easier, more engaging and useful. Despite their soaring valuations, Facebook, LinkedIn and Twitter don't create much, if anything at all, by way of original content. And, for that matter, neither do Google or YouTube. They simply make it easy, useful and engaging to their audiences. These are incredibly disruptive times and one thing is clear to me: There isn't time or room for incrementalism at major news organizations.
</i></blockquote>
It's nice to finally see someone at a major publication recognize this point that many of us have been making for a while.  For all the talk of paywalls, there's been very little done to actually increase the value of the online experience for users at these newspaper sites.  There's been very little effort to build and support community.  It's nice to see that at least one major paper is hopefully moving in that direction.<br /><br /><a href="http://www.techdirt.com/articles/20110613/04012214672/washington-post-managing-editor-explains-why-focusing-direct-revenue-consumers-is-short-sighted.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110613/04012214672/washington-post-managing-editor-explains-why-focusing-direct-revenue-consumers-is-short-sighted.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110613/04012214672/washington-post-managing-editor-explains-why-focusing-direct-revenue-consumers-is-short-sighted.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>free-is-expensive,-but-it-can-pay-off</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110613/04012214672</wfw:commentRss>
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<pubDate>Thu, 21 Apr 2011 19:06:11 PDT</pubDate>
<title>NYT's Gets 100,000 Subscribers To The Paywall... But It's Too Early To Tell If That Means Anything</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110421/14552013989/nyts-gets-100000-subscribers-to-paywall-its-too-early-to-tell-if-that-means-anything.shtml</link>
<guid>http://www.techdirt.com/articles/20110421/14552013989/nyts-gets-100000-subscribers-to-paywall-its-too-early-to-tell-if-that-means-anything.shtml</guid>
<description><![CDATA[ With the NYT's latest earnings is the news that <a href="http://techcrunch.com/2011/04/21/nyts-q1-earnings-digital-advertising-grows-4-5-100000-paid-digital-subscribers/" target="_blank">it's been able to sign up 100,000 people for its new not-really-a-paywall</a>.  However, even the NYT seems to admit it has no idea what this number really means, since many of those include discounted offerings, and there's no clear indication whether or not those people will stick around later.  In fact, as reader <a href="http://www.techdirt.com/profile.php?u=ragaboo" target="_blank">Ragaboo</a> suggests, the NYT was <a href="http://www.groupon.com/new-york/deals/new-york-times" target="_blank">using Groupon</a> to push super cheap subscriptions over the past few weeks, leading to speculation that it was looking for a last minute "push" to boost its numbers.  Separately, we'd already seen that automaker Lincoln was offering people free subscriptions as well.  So, while this is an interesting bit of data, it'll be more interesting to see what happens next.  The other interesting tidbit is that digital ad revenue grew 4.5%, which seems slower than some other online properties lately, and which certainly raises questions about whether the paywall is harming online ad growth -- especially considering the rather substantial <a href="http://www.techdirt.com/articles/20110412/01274713860/even-with-very-leaky-paywall-noticeable-decline-ny-times-traffic.shtml">drop in traffic</a>.  Given that online ad revenue continues to rise, and subscriptions to the paper continue to drop, it still appears like the NYT is betting on the wrong horse in this race.<br /><br /><a href="http://www.techdirt.com/articles/20110421/14552013989/nyts-gets-100000-subscribers-to-paywall-its-too-early-to-tell-if-that-means-anything.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110421/14552013989/nyts-gets-100000-subscribers-to-paywall-its-too-early-to-tell-if-that-means-anything.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110421/14552013989/nyts-gets-100000-subscribers-to-paywall-its-too-early-to-tell-if-that-means-anything.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>let's-wait-and-see</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110421/14552013989</wfw:commentRss>
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<pubDate>Tue, 5 Apr 2011 14:04:04 PDT</pubDate>
<title>If You're Going To Ask People To Pay For Your App, NYT, You Should Make Sure It Doesn't Suck</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110403/23340213754/if-youre-going-to-ask-people-to-pay-your-app-nyt-you-should-make-sure-it-doesnt-suck.shtml</link>
<guid>http://www.techdirt.com/articles/20110403/23340213754/if-youre-going-to-ask-people-to-pay-your-app-nyt-you-should-make-sure-it-doesnt-suck.shtml</guid>
<description><![CDATA[ We've been quite critical of the NYTime's <a href="http://www.techdirt.com/articles/20110328/22060313665/emperors-new-paywall.shtml">"Emperor's New Paywall,"</a> but there's another aspect to the discussion that goes beyond just the "paywall" itself, but the fact that part of that "paywall" is really granting access to either a smartphone or iPad app.  Of course, they're charging an awful lot for the privilege of having access to the app, and you'd think if they were doing that, the app had better be damn good.  Unfortunately, that <a href="http://www.appolicious.com/tech/articles/7402-new-york-times-service-costs-more-but-it-s-worth-less" target="_blank">appears to not be the case</a>.  Lots of people are giving the apps pretty bad reviews.  Yes, some of them are just complaining about the price, but even if you ignore those, the people who are actually paying seem to be complaining quite a bit as well.  In particular, many are angry that it <i>removed functionality</i> from the old app, and people who had used the old app to archive favorite stories had them all <i>deleted</i>.  Others are complaining that the app seems to crash all the time, and does not appear to be well implemented at all.
<br /><br />
This raises another danger of "charging" for things that might otherwise be free.  When you put up a price on things, you also increase expectations.  If you fail to meet those expectations, you could face some serious backlash (not to mention customer service costs).  It's really quite amazing that in those 14 months and with that $40 million, it appears that the NY Times didn't really spend all that much money on actually making their smartphone and tablet apps work well.<br /><br /><a href="http://www.techdirt.com/articles/20110403/23340213754/if-youre-going-to-ask-people-to-pay-your-app-nyt-you-should-make-sure-it-doesnt-suck.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110403/23340213754/if-youre-going-to-ask-people-to-pay-your-app-nyt-you-should-make-sure-it-doesnt-suck.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110403/23340213754/if-youre-going-to-ask-people-to-pay-your-app-nyt-you-should-make-sure-it-doesnt-suck.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>just-a-suggestion</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110403/23340213754</wfw:commentRss>
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<pubDate>Fri, 1 Apr 2011 12:50:41 PDT</pubDate>
<title>How Else Could The NY Times Have Spent $40 Million?</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110330/04530013698/how-else-could-ny-times-have-spent-40-million.shtml</link>
<guid>http://www.techdirt.com/articles/20110330/04530013698/how-else-could-ny-times-have-spent-40-million.shtml</guid>
<description><![CDATA[ While we've already been suitably <a href="http://www.techdirt.com/articles/20110328/00451013644/good-question-how-hell-did-nyt-spend-40-million-that-paywall.shtml">stumped</a> over the question of how the NY Times spent $40 million dollars to create the <a href="http://www.techdirt.com/articles/20110328/22060313665/emperors-new-paywall.shtml">Emperor's New Paywall</a>, perhaps we should take a more proactive view and discuss <a href="http://www.bnet.com/blog/technology-business/why-does-the-new-york-times-have-to-make-its-money-in-news/9533?tag=content;drawer-container" target="_blank">what else they could have done with that $40 million</a> to put it to use more productively.  That link has a few suggestions, from creating better products to investing in startups.  I'm still wondering why it didn't use that money to simply create more value for users -- more features, more tools to keep them coming back, greater access to journalists and each other, more community features, etc.  So how else do people think they could have spent that $40 million more productively?<br /><br /><a href="http://www.techdirt.com/articles/20110330/04530013698/how-else-could-ny-times-have-spent-40-million.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110330/04530013698/how-else-could-ny-times-have-spent-40-million.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110330/04530013698/how-else-could-ny-times-have-spent-40-million.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>let's-come-up-with-some-ideas</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110330/04530013698</wfw:commentRss>
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<pubDate>Wed, 30 Mar 2011 15:10:32 PDT</pubDate>
<title>Saying That The NY Times Paywall Is Dumb Does Not Mean That We Don't Want The NY Times To Make Money</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110330/02194113690/saying-that-ny-times-paywall-is-dumb-does-not-mean-that-we-dont-want-ny-times-to-make-money.shtml</link>
<guid>http://www.techdirt.com/articles/20110330/02194113690/saying-that-ny-times-paywall-is-dumb-does-not-mean-that-we-dont-want-ny-times-to-make-money.shtml</guid>
<description><![CDATA[ Someone passed along Simon Dumenco's AdAge report in which he purports to <a href="http://adage.com/article/the-media-guy/boingboing-s-doctorow-wrong-times-pay-wall/149579/" target="_blank">debunk the bloggers who are criticizing the NY Times' paywall</a>.  Frankly, it may be the dumbest argument I've seen in a long time, in that it makes absolutely no sense.  First Dumenco mocks BoingBoing (where Cory Doctorow is not a fan of the NYT paywall) because it didn't have employees kidnapped in Libya like the NY Times did.  And... somehow, this is proof that a paywall makes sense.  I'm not kidding.
<br /><br />
Dumenco's demented argument appears to be "the NY Times does real journalism, the people complaining do not, and thus mocking a paywall is bad."  But that completely and totally ignores the very point that people are making about the paywall.  We're not mocking the paywall because we don't like news organizations doing real journalism, or we think they don't deserve to make money.  We're mocking the paywall <i>because it won't help the NY Times actually make that much money</i>.  It's a bad idea not because it'll help the NY Times continue to do serious reporting, but <i>because it won't actually help them do that</i>.  That's the point that many of us -- including Doctorow -- were making.  But instead of responding to that, Dumenco made up a complete straw man that somehow people against the paywall are against the NY Times doing reporting at all.
<br /><br />
Even worse, he compounds the ridiculousness of the argument by then mocking Doctorow's support of business models that include "free" as a part of the business model by noting that Doctorow sells physical books, even as he gives away digital copies of all of his books.  It's as if Dumenco's brain can't comprehend rather simple concepts.  When people talk about the use of free as a part of a business model, it doesn't mean that <i>everything must be free</i>.  For example, I read Dumenco's ridiculously stupid article online for free.  Does this mean that Dumenco also doesn't believe that the NY Times should make money?  That seems to be the logical conclusion of his illogical argument.
<br /><br />
We see this kind of brain-dead logic all too frequently in discussions of business models in the digital age.  I tend to think of it as the mental divide-by-zero error, wherein otherwise intelligent people simply <i>stop thinking</i>, the second someone mentions "free" as a part of a business model.  Suddenly, they think that this means "absolutely everything must be free and no one should make any money at all."  And yet, no one argues that.  They're arguing about what things should be free, and what it doesn't make sense to charge for if you actually want to make money.  For example, charging for a paywall online is probably not a very good business strategy to make money.  Saying that doesn't mean I don't want the NY Times to make money.  It means that I think they could make more money by putting in place an alternative business model -- such as by getting people to pay for <i>added scarce value</i>, rather than abundant content.<br /><br /><a href="http://www.techdirt.com/articles/20110330/02194113690/saying-that-ny-times-paywall-is-dumb-does-not-mean-that-we-dont-want-ny-times-to-make-money.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110330/02194113690/saying-that-ny-times-paywall-is-dumb-does-not-mean-that-we-dont-want-ny-times-to-make-money.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110330/02194113690/saying-that-ny-times-paywall-is-dumb-does-not-mean-that-we-dont-want-ny-times-to-make-money.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>this-is-real?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110330/02194113690</wfw:commentRss>
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<pubDate>Thu, 24 Mar 2011 05:55:30 PDT</pubDate>
<title>On NYT Paywall, Citigroup says 'Good Buy'; Techdirt says 'Hello!?!'</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110322/01225813578/citigroup-predicts-paywall-revenue-will-dwarf-advertising-says-buy-related-news-techdirt-lowers-citigroup-to-sell.shtml</link>
<guid>http://www.techdirt.com/articles/20110322/01225813578/citigroup-predicts-paywall-revenue-will-dwarf-advertising-says-buy-related-news-techdirt-lowers-citigroup-to-sell.shtml</guid>
<description><![CDATA[ We've been having some fun <a href="http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml">mocking</a> the NY Times paywall, which makes no sense to us at all.  While we're sure some people will subscribe, the overall <a href="http://www.techdirt.com/articles/20110320/05135413565/why-ny-times-paywall-business-model-is-doomed-to-fail-numbers.shtml">math</a> is hard to make work, especially considering anyone who wants to can easily <a href="http://www.techdirt.com/articles/20110319/00434413561/nytimes-columnists-telling-readers-how-to-get-around-paywall.shtml">get around</a> the paywall.  In fact, the way the NY Times set up the paywall, it actually takes away significant value from the NY Times itself.  Instead, it drives that traffic to other sites that link in to NYT stories, because readers don't use up "free clicks" if they come in via other sites.
<br /><br />
In the meantime, we've got plenty of stories of other paywalls out there that suggest that people aren't particularly eager to sign up for paywalls.  Some will.  Perhaps a fair number will.  The NY Times has the kind of brand that will certainly lead a bunch of people to just subscribe, perhaps without realizing they really don't need to do so.
<br /><br />
However, consider ourselves confused and scratching our heads to hear that an analyst at Citigroup, Leo Kulp, is making the rather shocking prediction that <a href="http://www.reuters.com/article/2011/03/21/idUSL3E7EL19N20110321" target="_blank">"Revenue generated by an annual digital subscription will likely dwarf the advertising revenues generated by even heavy users."</a>  Say what?  The only way I can see this happening is if the NY Times has the world's worst online ad sales force, which I doubt.  And, of course, we already have some data on a NY Times subscription plan, back from the last time they tried a paywall.  It generated some money -- about $10 million per year.  Not chump change, but hardly a huge number for a publication like the NY Times, which was why they did away with it.  They knew that expanding ad revenue was a much better plan. 
<br /><br />
So can anyone explain the math by which the NY Times' digital subscription revenue will "dwarf" ad revenue?  I've been plugging numbers into spreadsheets, and unless the online ad market totally collapses, I just can't see the math making any sense.<br /><br /><a href="http://www.techdirt.com/articles/20110322/01225813578/citigroup-predicts-paywall-revenue-will-dwarf-advertising-says-buy-related-news-techdirt-lowers-citigroup-to-sell.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110322/01225813578/citigroup-predicts-paywall-revenue-will-dwarf-advertising-says-buy-related-news-techdirt-lowers-citigroup-to-sell.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110322/01225813578/citigroup-predicts-paywall-revenue-will-dwarf-advertising-says-buy-related-news-techdirt-lowers-citigroup-to-sell.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>say-what-now?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110322/01225813578</wfw:commentRss>
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<pubDate>Tue, 22 Mar 2011 04:15:37 PDT</pubDate>
<title>Why The NY Times Paywall Business Model Is Doomed to Fail (Numbers)</title>
<dc:creator>Bas Grasmayer</dc:creator>
<link>http://www.techdirt.com/articles/20110320/05135413565/why-ny-times-paywall-business-model-is-doomed-to-fail-numbers.shtml</link>
<guid>http://www.techdirt.com/articles/20110320/05135413565/why-ny-times-paywall-business-model-is-doomed-to-fail-numbers.shtml</guid>
<description><![CDATA[ <p><img align="right" src="http://i.imgur.com/Md6HU.png" width="200" />Not considering technical details (every wall can be brought down), even by its own business model the New York Times' paywall is doomed to fail.</p>
<p>Last Friday's Financial Times had some <a href="http://www.ft.com/cms/s/e6023df0-509d-11e0-9e89-00144feab49a,Authorised=false.html?_i_location=http%3A%2F%2Fwww.ft.com%2Fcms%2Fs%2F0%2Fe6023df0-509d-11e0-9e89-00144feab49a.html&#038;_i_referer=http%3A%2F%2Fsearch.ft.com%2Fsearch%3FqueryText%3Dpaywall%26ftsearchType%3Dtype_news">interesting numbers</a>.</p>
<ul>
<li><strong>Fact 1: </strong>According to analysts, the New York Times <i>only</i> needs to convert 1 to 10 per cent of the online visitors in order for the model to pay off.</li>
<li><strong>Fact 2:</strong> NY Times chief executive Janet Robinson has stated that they only expect about 15 per cent of visitors to encounter the paywall, since visitors can read 20 articles per month for free.</li>
<li><strong>Fact 3:</strong> Full website access and the mobile app are bundled for $15 per month. For the iPad app + web you pay $20 per month. $35 for all three.</li>
<li><strong>Fact 4: </strong>One analyst argues that the NY Times could earn $66m per year if it converted just 1 per cent of the visitors. This would mean they go from paying nothing, to paying (at least) $195 a year.</li>
</ul>
<p>There is no way these numbers add up. Consider fact 1 and fact 2. First of all <i>only</i> 1 per cent might actually not be all that easy, let alone 10 per cent. Secondly, the 1 per cent is misleading, as they'll actually have to convert 1 to 10 out of every 15 visitors to encounter the paywall. So they actually have to convert 6 to 66 (!) per cent.</p>
<p>Next, the pricing might be too high. $15 per month is a lot for consumers who are not used to pay for news online, especially since there's no additional value <a href="http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml">as Mike commented last week</a>. I'm not saying nobody will pay, but dragging in the 6 to 66 per cent of the visitors will be challenging, to say the least.</p>
<p>I cannot imagine this paywall to be successful. They can probably kiss the <a href="http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml">$40m investment</a> in the development goodbye.</p><br /><br /><a href="http://www.techdirt.com/articles/20110320/05135413565/why-ny-times-paywall-business-model-is-doomed-to-fail-numbers.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110320/05135413565/why-ny-times-paywall-business-model-is-doomed-to-fail-numbers.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110320/05135413565/why-ny-times-paywall-business-model-is-doomed-to-fail-numbers.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>dude-where's-my-math</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110320/05135413565</wfw:commentRss>
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<pubDate>Thu, 17 Mar 2011 11:36:00 PDT</pubDate>
<title>It Took The NY Times 14 Months And $40 Million Dollars To Build The World's Stupidest Paywall?</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml</link>
<guid>http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml</guid>
<description><![CDATA[ We've been waiting patiently for almost 14 months since the NY Times <a href="http://www.techdirt.com/articles/20100117/2309157783.shtml">announced</a> that it was going to take another crack at a paywall -- something that it had <a href="http://www.techdirt.com/articles/20070917/180614.shtml">massively failed</a> at last time around.  You would figure that given that amount of time, maybe they'd actually get something right.  Instead, it looks like they may have gotten almost everything wrong.  I'd point you to the NY Times' own explanation of the amazingly complex paywall, but I don't want to use up your limited number of "free page" views, so instead, I'll point you to everyone else's, often much more intelligent, analysis of the paywall, starting with Felix Salmon, who <a href="http://blogs.reuters.com/felix-salmon/2011/03/17/the-nyt-paywall-arrives/" target="_blank">works through the details and can't make any sense of it</a>.
<br /><br />
For starters, the plan is confusing.  You get 20 page views for free.  You can also get around the paywall five times per day if you come via a search engine.  Or are reading one of their blogs.  Or come via a link from another site, which might mean I can link to NYT stories, but why risk it?  Top news is sorta free and certain stories might be free.  Maybe.  Then, if you're a paper subscriber you get the website for free.  Okay, so what's the paywall.  For $15 for every four weeks (not every month), you get access to everything on a laptop/desktop or a smartphone.  But not an iPad (um, unless you use a browser, I guess).  For $5 <i>more</i> you <b>lose</b> the smartphone access, but gain iPad/tablet access.  Huh?  Exactly.  For $35 every four weeks you can get the NY Times on both a smartphone and the iPad.  Oh, and if you pay, you still see all the ads.  And, finally, this is the <i>introductory</i> pricing.  Who the hell knows what the final pricing is.  So sign up and expect to have to pay more later.  Isn't <i>that</i> appealing?
<br /><br />
They spent 14 months and <a href="http://www.bloomberg.com/news/2011-01-28/new-york-times-fixes-paywall-glitches-to-balance-free-vs-paid-on-the-web.html" target="_blank"><b>over $40 million</b></a> on <i>this</i>?!?
<br /><br />
It feels like something that was completely developed by committee group-think.  It's one of those things where they're sitting around and someone timidly suggests a dumb idea ("I know, for $5 more we <i>take away</i> their smartphone access") and, because they have to come up with <i>something</i>, someone else says "sure" and then they think there's validation of a good idea.  But there's no one brave enough in the room to say: "Guys, the newspaper is <b>digital</b>.  Charging different amounts based on the <i>hardware</i> is like charging people different prices for listening to the same music on headphones vs. speakers."  But no one did that.  And because they had a committee, who kept making bad suggestions like this, and 14-months to keep upping the stupid, they spent over $40 million on it.
<br /><br />
And here it is.  Well, if you're in Canada, that is.  Why?  Who knows?  The NY Times apparently decided to see if they could set off the mocking bomb in a remote area by launching in Canada first, where perhaps they hoped people would be too polite to say "this is dumber than putting gravy on french fries."  If you're in the US, you have a few more weeks to get your life in order and to stop reading the NY Times.
<br /><br />
Digging into the economics, I'm having trouble seeing how this helps at all.  Obviously, some people will pay.  But it's not going to be nearly enough to overcome the costs of this program and the likely massive cost in customer service to deal with putting forth the most confusing paywall possible.  On top of that, it will decrease people going to the actual website, meaning fewer ad impressions, meaning that they're killing off ad revenue at a time when ad revenue has been going up significantly.  Last time the NY Times did a paywall (for just its columnists), many of the columnists got annoyed that their work was hidden away, which made them significantly less relevant.  In the last few months I've spoken to a bunch of journalists at newspapers who are considering paywalls, and all those journalists seem to be considering finding a non-clueless publication to work for.
<br /><br />
Oh, and missing from all of this?  Any attempt to <b>add value</b>.  There's nothing new of value to pay for.  Just a paywall.  Which takes away value.
<br /><br />
Perhaps I'll be proven wrong, but I can't see how something like this succeeds. It's like a giant experiment in wrongness. It gets the user motivation wrong.  It gets the economic model wrong.  It gets the pricing wrong.  It gets the value proposition wrong.  It's the perfect combination of wrongness, which they now want you to pay for.  I think I'll pass.<br /><br /><a href="http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110317/10393913530/it-took-ny-times-14-months-40-million-dollars-to-build-worlds-stupidest-paywall.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>maybe-we-can-confuse-people-into-giving-us-money</slash:department>
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<pubDate>Tue, 15 Mar 2011 18:57:00 PDT</pubDate>
<title>That Was Fast: News Corp's Just Launched iPad-Only Publication Losing Journalists</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110311/13030013466/that-was-fast-news-corps-just-launched-ipad-only-publication-losing-journalists.shtml</link>
<guid>http://www.techdirt.com/articles/20110311/13030013466/that-was-fast-news-corps-just-launched-ipad-only-publication-losing-journalists.shtml</guid>
<description><![CDATA[ We had warned from <a href="http://www.techdirt.com/articles/20101122/12544311971/why-murdochs-ipad-only-newspaper-misses-point.shtml">early on</a> that News Corp's "iPad-only" fee-based publication, <i>The Daily</i>, was a disaster in the making.  After a ton of hype, and launching a few weeks ago to a ton of overwrought praise, all we've been hearing is that people aren't buying.  A bunch of folks checked it out early, and then it more or less disappeared off the map.  And now, it appears that <a href="http://www.adweek.com/aw/content_display/news/digital/e3ic620932ad3405aa4da0c2ca54bbf291b" target="_blank">staffers are bailing at a rapid rate</a>.  Of course, in the run up to launch, there was all this talk about how Murdoch was <a href="http://www.scivista.com/content/news-corp-gearing-launch-ipad-only-newspaper-781223.html" target="_blank">hiring a ton of big name journalists and staffers</a> away from other publications.  To see a bunch of them rushing out the door, barely weeks after the launch, suggests this may be a failure of epic proportions.<br /><br /><a href="http://www.techdirt.com/articles/20110311/13030013466/that-was-fast-news-corps-just-launched-ipad-only-publication-losing-journalists.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110311/13030013466/that-was-fast-news-corps-just-launched-ipad-only-publication-losing-journalists.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110311/13030013466/that-was-fast-news-corps-just-launched-ipad-only-publication-losing-journalists.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>into-the-lifeboats</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110311/13030013466</wfw:commentRss>
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<pubDate>Tue, 15 Feb 2011 12:42:49 PST</pubDate>
<title>Would Shakespeare Have Survived Today's Copyright Laws?</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110215/11165113112/would-shakespeare-have-survived-todays-copyright-laws.shtml</link>
<guid>http://www.techdirt.com/articles/20110215/11165113112/would-shakespeare-have-survived-todays-copyright-laws.shtml</guid>
<description><![CDATA[ Last year, when author Scott Turow (whose books I actually liked very much) took over as head of the Authors Guild, we noted that his <a href="http://www.techdirt.com/articles/20100516/2143319434.shtml">obsession with "piracy"</a> was misplaced, and probably not in the best interests of the authors he represented.  We also posted a <A href="http://www.techdirt.com/articles/20100608/0315219729.shtml">compelling response</a> to Turow.  Rather than take the time to understand the arguments and the data on this subject, it appears that Turow and the Authors Guild are doubling down on the "but... but... piracy!" argument, along with a good heaping of "the government must <b>do</b> something!"
<br><Br>
Turow, along with Authors Guild executive director Paul Aiken and Authors Guild board member (and apparent Shakespeare expert) James Shapiro, have an op-ed piece in the NY Times that a <i>whole bunch</i> of you have been sending in, in which they assert that <a href="http://www.nytimes.com/2011/02/15/opinion/15turow.html?_r=1&ref=opinion" target="_blank">Shakespeare might not have been able to survive the web era, because of all of this "piracy."</a>  The argument is quite a bit stretched, but see if you can follow me: because playwrights had physical scarcity, in that they could keep people out of the playhouses unless people paid to enter, it allowed playwrighting to flourish.  They call this a "cultural paywall."  Then there's some sort of bizarre leap about how copyright is really the same thing.  It's not.  And, then it leaps to something about how stricter copyright laws are, ipso facto, better.  The evidence for this?  Shhhh, don't bother the Authors Guild bosses with logic!  And, of course, the inevitable punchline is the idea that Shakespeare wouldn't have survived in this online era with all this piracy and stuff.
<br><br>
Of course, it's difficult to think of a worse example than Shakespeare for this argument (and sort of bizarre that Shapiro would sign off on an op-ed that so thoroughly misrepresents Shakespeare).  Of course, as most of you know, an awful lot of Shakespeare's works are <a href="http://www.techdirt.com/articles/20090621/1753275301.shtml">copies (sometimes directly) of earlier works</a>.  Sometimes they're derivative, but other times, he copied wholesale from others.  So the bigger question might not be if Shakespeare could survive all the file sharing going on today, but whether or not he'd be able to produce <i>any</i> of his classic works, since they'd all be tied up in lawsuits over copyright infringement.
<br><br>
Furthermore, the reason Shakespeare was able to make money by selling tickets was because seats in a theater are a <i>real scarcity</i>, and selling <i>real</i> -- not artificial -- scarcities is still a damn good business model today.  Shakespeare could still make a killing on Broadway.  Or he could go into the movie business and sell tickets to seats in theaters.  There are plenty of real scarcities he could focus on.  Jumping from real scarcities to artificial scarcities such as copyright, suggests that Turow and the others at the Authors Guild still don't even quite understand what they're arguing for.
<br><br>
Separately, it's disheartening to see Turow -- who really should be seeking out actual evidence -- dismiss anyone who has that evidence by writing them off as "a handful of law professors and other experts who have made careers of fashioning counterintuitive arguments holding that copyright impedes creativity and progress."  First of all, it's not just "a handful," and these folks aren't just coming up with "counterintuitive theories," they're often looking at what the actual data says -- something Turow apparently refuses to do.
<br><br>
Paul Friedman, who isn't just a law professor, but also has a long history practicing law, has a <a href="http://blogs.geniocity.com/friedman/2011/02/would-shakespeare-have-survived-the-internet-scott-turow-and-the-morality-of-propertizing-creativity/" target="_blank">nice response to Turow</a> in which he cites the always entertaining Judge Alex Kozinski in warning folks of the dangers of overly fetishizing stronger intellectual property laws as something that must be good.  What makes it even more amusing is that Kozinski uses Turow's most famous book to make his point.
<br><br>
That said, a growing percentage of the population is realizing that this obsession with "stronger copyrights must be good" makes less and less sense.  And as the Authors Guild continues to have out-of-touch, fact-challenged people lead it, it's only going to serve to drive younger authors away from the Guild.  Smart authors today recognize the maxim that obscurity is a much bigger threat than piracy, and many have come to figure out that piracy is <a href="http://www.techdirt.com/articles/20100525/1040569564.shtml">nothing to fear</a> if you have a <a href="http://www.techdirt.com/articles/20110203/04301612938/building-audience-takes-time-long-run-it-can-provide-you-more-time-to-do-what-you-love.shtml">smart business model</a>.
<br><br>
If Turow and the Authors Guild really wanted to help authors, they'd focus on helping them understand new business models, rather than supporting ever more draconian laws that will do nothing to help and plenty to hurt.<br /><br /><a href="http://www.techdirt.com/articles/20110215/11165113112/would-shakespeare-have-survived-todays-copyright-laws.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110215/11165113112/would-shakespeare-have-survived-todays-copyright-laws.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110215/11165113112/would-shakespeare-have-survived-todays-copyright-laws.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>seems-like-a-better-question</slash:department>
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<pubDate>Wed, 12 Jan 2011 12:21:00 PST</pubDate>
<title>If Your Business Model Is Based On Hoping Your Customers Never Do Math, You're In Trouble</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/blog/entrepreneurs/articles/20101111/18052111823/if-your-business-model-is-based-hoping-your-customers-never-do-math-youre-trouble.shtml</link>
<guid>http://www.techdirt.com/blog/entrepreneurs/articles/20101111/18052111823/if-your-business-model-is-based-hoping-your-customers-never-do-math-youre-trouble.shtml</guid>
<description><![CDATA[ As we get closer to the NY Times finally putting in place its long-promised, often-mocked paywall concept, it's worth pointing to a story from a couple months ago, which I  didn't have time to write about when it came out.  It involved some comments on a panel from Gerald Marzorati, the Times' assistant managing editor for new media and strategic initiatives, in which he more or less <a href="http://blogs.forbes.com/jeffbercovici/2010/11/10/ny-times-editor-on-the-beauty-of-readers-ignorance/" target="_blank">mocked the subscribers of the print publication</a> for being too ignorant to do basic math and realize just how much they were paying:
<blockquote><i>
"We have north of 800,000 subscribers paying north of $700 a year for home delivery," Marzorati said. "Of course, they don't seem to know that."
<br /><br />
As evidence that Times subscribers don't realize how much a subscription costs, he pointed to what happened when the paper raised its home-delivery price by 5 percent during the recession: Only 0.01 percent of subscribers canceled. "I think a lot of it has to do with the fact that they're literally not understanding what they're paying," he said. "That's the beauty of the credit card."
</i></blockquote>
Of course, another explanation (which is much more favorable to the NY Times) is just one of general price inelasticity to a newspaper like the NY Times.  If that's the case, where the price rises and most people keep subscribing, it suggests that most of those people continue to value the subscription more than the price, and the newspaper might even be able to get away with raising the price further.  What's odd, however, is this assumption by Marzorati, that it's the general ignorance of their subscribers that keeps them in business.  We're in an age when assuming ignorance on your customer base is a very dangerous position to be in.
<br /><br />
If the company's guy in charge of new media and strategic initiatives seems gleeful over ignorant readers, rather than focusing on ways to make sure they continue to get more value out of their subscription than they pay for it, it makes you wonder how long this sort of setup can really last.  There are all sorts of ways that a publication with the reputation of the NY Times can make lots and lots of money.  But betting on the ignorance of subscribers does not seem to be like the best overall strategy.<br /><br /><a href="http://www.techdirt.com/blog/entrepreneurs/articles/20101111/18052111823/if-your-business-model-is-based-hoping-your-customers-never-do-math-youre-trouble.shtml">Permalink</a> | <a href="http://www.techdirt.com/blog/entrepreneurs/articles/20101111/18052111823/if-your-business-model-is-based-hoping-your-customers-never-do-math-youre-trouble.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/blog/entrepreneurs/articles/20101111/18052111823/if-your-business-model-is-based-hoping-your-customers-never-do-math-youre-trouble.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>ny-times,-we're-looking-at-you</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20101111/18052111823</wfw:commentRss>
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<pubDate>Mon, 6 Dec 2010 18:31:00 PST</pubDate>
<title>Newsday Drops Its Paywall For 'At Least One Month'</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20101206/11391112149/newsday-drops-its-paywall-least-one-month.shtml</link>
<guid>http://www.techdirt.com/articles/20101206/11391112149/newsday-drops-its-paywall-least-one-month.shtml</guid>
<description><![CDATA[ Remember how excited Cablevision was about putting up that paywall for Newsday, the newspaper that it owned?  While the company claimed that the purpose of the paywall was really all about keeping Cablevision customers from deserting in favor of Verizon, it was still rather stunning to find out after three months, the company had secured a grand total of <a href="http://www.techdirt.com/articles/20100126/1515217905.shtml">35 paywall subscribers</a> who weren't just grandfathered in as Cablevision TV subscribers.  More recently it also came out that ad revenues for the paper had <a href="http://www.techdirt.com/articles/20100806/03181710524.shtml">dropped off significantly as well</a>, in part because of the much, much smaller audience.  So it's interesting to note (via <a href="https://twitter.com/#!/romenesko/statuses/11798176633720832" target="_blank">Romenesko</a>) that Newsday has miraculously <a href="https://twitter.com/#!/azipaybarah/status/11783408896188416" target="_blank">decided to drop its paywall "for at least a month."</a>  Seems like a pretty clear admission of failure.<br /><br /><a href="http://www.techdirt.com/articles/20101206/11391112149/newsday-drops-its-paywall-least-one-month.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20101206/11391112149/newsday-drops-its-paywall-least-one-month.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20101206/11391112149/newsday-drops-its-paywall-least-one-month.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>but-paywalls-work-great,-right?</slash:department>
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