I think there are a couple of lessons to be learned from this. First, as Mike has said before, good content is often less important than useful services like organizing and filtering information. The Post had the content Karp wanted -- an up-to-date blog and links to useful resources -- but because its website was poorly organized, he wasn't able to find it easily. Some newspapers claim that Google lives parasitically off of other content producers, but I think this is a good illustration of why that's not true; there was plenty of content out there, but without Google, Karp might not have been able to find it. The other problem is that for all of the Post's progress it still seems to regard itself largely as a newspaper that happens to publish its articles on the web, rather than a general media company that happens to publish a paper edition. Sometimes a traditional newspaper article is the best way to cover a story, but often (as in this case) it's not. The Post, like a lot newspaper outlets, still seems to put too much emphasis on its print content, even in circumstances were a shorter, timelier, and more densely-linked story would be more useful to readers.