Techdirt. Stories filed under "nastygram"

Blog Fight Devolves Into Legal Nastygrams

Mike Masnick — Thu, 3 May 2012 01:00:00 PDT

Let me kick this off by saying I don't know much about blogger Heather Armstrong, often known as "dooce." I remember that she got some attention for being fired for things she wrote on her blog a long time ago, and then built a successful blog-based business in the ensuing years. I also know that she seems to bring out strong emotions -- both for and against her -- from her readers. I can relate to that. What I can't relate to, however, is going legal because someone wrote a vague blog post suggesting that she happened to be in Los Angeles filming an online video. However, that appears to be exactly what's happened.

Another blog (which I'd never heard of until now) called "GetOffMyInternets.net" published a post, now deleted, though it wasn't too difficult to find the Google cache or popular press which quoted the key parts. As far as I can tell, the "dispute" is that Armstrong claimed that she was taking a break from blogging for a bit. Good for her. But "GOMI" wrote that the "break" was "fake" because she was really in LA filming a show for YouTube. Forgive me again for not quite understanding what's wrong with any of this. I'm not sure why it would be a problem whether or not she was in LA filming whatever she wanted. However, what does seem clear is that Armstrong was not happy about this, declaring publicly that it was defamation, and asking publicly for a lawyer. She appears to have found a lawyer who then sent a legal nastygram to GOMI and its hosting company, claiming that the original post was "defamatory."
Separately, the letter appears to suggest that Armstrong/her lawyer would drop the defamation issue if only GOMI reveals its source for the original story:

Once again, I have no clue if the original allegation is true or not. And I remain at a complete loss as to how it matters to anyone. If she was in LA, good for her. If she wasn't... um... good for her. Who really cares?

But what I do care about is legal bullying, and I have to raise questions about a legal nastygram sent over something as simple as a claim about where someone was at a particular time. While Armstrong and her lawyer seem to think that it's defamation, beyond the trouble understanding what the problem is here, the bar for defamation for a public figure, which Armstrong undoubtedly is, is quite high, and requires malicious intent. It's difficult to see how the original post would come anywhere within the same time zone as that bar.

That said, in looking over some of Armstrong's history, it appears she, too, was once against legal bullying:

I have no faith in our legal system, one that guarantees victory only for the party who can afford to pay for it, one that would allow a large company to bully a private citizen because it knows that she has no money with which to defend herself.

Perhaps she got the wrong lesson out of that experience.

That said, in typical Streisand Effect fashion, this whole kerfuffle seems to only have called much more attention to the original issue, and brought a spotlight on what (again) appears to be a totally insignificant point. If she's just ignored the post in the first place, and let the matter pass, it seems likely it would have been forgotten long ago. So why waste time and money on lawyers to send a nastygram when, at best, all it's going to do is call much more attention to the original post? What actual "harm" was caused by anything here? Is going to LA to film a web video some sort of massive euphemism for something horrible I don't know about?

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Hasbro Offers Nerf Blogger Free Samples, Sends Lawyers And Investigators Instead

Leigh Beadon — Thu, 26 Apr 2012 15:03:00 PDT

We've praised Hasbro in the past for embracing and supporting the fan culture that surrounds the My Little Pony cartoon, but we've also pointed out that they aren't always so accommodating. This story, unfortunately, falls into the latter category. Callum points us to a rather disturbing tale from the operator of an Australian blog about Nerf, another Hasbro product, who got quite a shock out of what he thought was a friendly gesture by the company.

It started wonderfully: he was contacted by a Hasbro product manager who was asking for his mailing address so she could send him some free samples of a rare-in-Australia Nerf gun to offer as a promotional giveaway on the blog. He gave it to her, and soon after got something in the mail from Hasbro: a legal nastygram.

Not the nastiest of nastygrams, sure—in fact he makes a point of saying how polite it was. Which is why he decided to comply with its request that he take down some photos of an unreleased Nerf gun from the blog, which Hasbro claimed were copyrighted and confidential. The letter also asked him to tell them where he got the images, and he responded explaining that he's not sure where they came from because he gets photos sent to him constantly—and also reminded them that journalists and their sources have certain protections under Australian law. They emailed back and said they wanted to talk more on the phone; he responded saying the matter seemed to be resolved and he couldn't see any point in talking further. In the mean time, he got another email from another product manager confirming that they were sending him free samples! He was understandably confused, and then things got genuinely nasty:

Flash forward to today- I forgot all about this for a bit and didn't reply to the latest letter from the lawyers. Then I get stories from neighbours that some strange woman and some burly, repo-looking type is hanging around my apartment block. How creepy is that?

Sadly they weren't here to give me free stuff. Turns out they're from Hasbro's lawyers!!! I told them the same stuff all over again and tried to explain that I got a bunch of stuff from ebay and taobao – of course they haven't heard of taobao and seem to want me to do their job for them.

Yup. They sent people to his house to investigate and intimidate him. All while at the same time trying to court him with free stuff from another arm of the organization. At first, naturally, he wondered if the offer of free samples was a ruse to track him down, but Hasbro's lawyers roundly denied that and as the story began to gain traction, Hasbro released a statement on the Nerf Facebook page:

We appreciate the opportunity to provide the following statement concerning Hasbro’s investigation into “leaked” IP information regarding its NERF brand products. As with anything, there are two sides to every story. While we cannot comment on the details of any ongoing investigation, Hasbro takes all circumstances of its stolen and leaked IP very seriously and will continue to investigate sources of unauthorized information and products as it relates to its brands. We would like to clarify one of the inaccuracies that has been reported. While a local Hasbro Australia marketing team did reach out to the Urban Taggers website to engage in promotional activity for which it required its address, it was completely unrelated to the confidential global investigation being conducted on Hasbro’s behalf by independent investigators looking into sources of leaked IP information. Hasbro greatly values and appreciates its fan communities and is very proud of its strong relationships with many bloggers and sites that cover our brands and products.

I'm inclined to believe them—but that doesn't make their behavior all that much less shameful. This is a problem a lot of big companies have: their legal departments and their marketing departments are completely disconnected, so one is out there encouraging activity that the other is trying to squash. It's why you get nonsense like Viacom suing YouTube over videos they uploaded themselves. This may have just been a coincidence with really horrible timing, but at the end of the day it's no way to treat a customer—much less a super-customer who promotes your products to others.

Oh, and he never got his free Nerf guns.

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School Can't Handle Critical Community Message Board; Sends Legal Nastygram

Mike Masnick — Mon, 23 Nov 2009 02:10:30 PST

PopeHilarius writes in to alert us to an unfortunate situation. Apparently the private school Adelphi in Bay Ridge, New York, couldn't handle the fact that there was a Bay Ridge messageboard that had a critical thread about the school, including links to some news articles that were highly critical of the school.

Rather than respond to those claims, the school sent the messageboard owner a cease and desist letter, demanding the entire thread be removed. Tragically, the message board owner apparently was unfamiliar with Section 230 of the CDA and the rights of a service provider to resist such efforts, and just took down the whole thread. This is unfortunate, though, commenters on the thread appear to be reposting the same articles (and explaining section 230 to the board operator).

But, really, this is why lawyers still send bogus cease-and-desist letters: all too often they work. Having been on the receiving end of a few such letters, it's pretty damn scary to know you might get sued, and even if you know you're right, the whole concept of having to fight it can be scary (and expensive) unless you can find a good lawyer to represent you pro bono -- which isn't easy for many to do. It's legal bullying at its finest, but it works way too often. This is one reason, by the way, that we really could use a strong, federal, anti-SLAPP law, that would help sites understand that they can't be silenced just because someone doesn't like what they say, and gives those sites an easy, clear and inexpensive way to get any such cases dismissed quickly.

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