The company recently implemented a Super Rewards "offer wall." Like in popular Facebook games like Farmville, the offer wall allowed users to fill out surveys and participate in other marketing efforts in exchange for Turbine points, which could be used in game for goods and services. Except judging from posts to the Turbine forums, users weren't pleased to learn that their account name and email were being sent to Super Rewards just for visiting the page -- and some of the early offers wound up being "questionable," even according to a Turbine forum statement. Despite a few changes, customers continued to complain and Turbine wound up tearing down the wall -- "for now":

"Based on your feedback, we're stepping away from the ‘Offer' category for now. We'll keep exploring alternate ways for players who want points to get them. We'll also continue to innovate in pricing and accessibility because that's who we are. As of today, the Offer Wall is coming down. We'll collect all the feedback we've received over the last few days and will use it to guide future decisions."

It's great that Turbine was willing to listen to customer feedback and pull back from (or revise) an offer that was annoying, though it seemed easy enough for users to avoid these kinds of offers if they wanted. The company still seems to be doing quite well by selling a revolving array of specialized in-game loot and additional adventures, though there's also a fine balancing act at play between offering users worthy, compelling content -- and pushing microtransactions to the point where they frustrate and annoy the userbase. That said, many gamers seem perfectly eager to pay a lot of money for relatively little; Blizzard Entertainment recently earned millions in fairly short order by selling users a $25 horse -- which offered players' in-game characters no additional in-game character bonus.

Currie said that the store was intended to be mainly for convenience. The free-to-play genre is notorious for games that are nearly impossible to enjoy without pumping money into them -- many Korean import games fall into this trap. Yes, you can play for nothing, but you can't have fun or compete. "We wanted to make sure that the play experience wasn't cheapened by the store being there. Nothing you can buy gives players a concrete advantage over others in terms of progression." I pointed out that not many free-to-play games follow this model and he agreed that Turbine was in a rather unique position in the genre.

"Everyone can play through the content without ever getting anything from the store, and they'll have a fine time of it. What we're pretty proud of with the whole system is the fact that the player owns any content they buy."

I pressed for a bit of clarification. He obliged by likening most subscription-based games, like WoW, to renting something. When you buy an expansion pack for WoW, you only have access to that content, or any content, while your subscription is active. If your subscription lapses, you can't play what you bought anymore. "If you buy a content pack from the DDO store, on the other hand, it's yours forever, regardless of whether you're currently subscribed or not. If you're normally a VIP and have a rough month financially, you can go back to the free-play model and still play what you purchased in the store," Currie said.