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<title>Techdirt. Stories filed under &quot;apologies&quot;</title>
<description>Easily digestible tech news...</description>
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<image><title>Techdirt. Stories filed under &quot;apologies&quot;</title><url>http://www.techdirt.com/images/td-88x31.gif</url><link>http://www.techdirt.com/</link></image>
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<pubDate>Thu, 27 Dec 2012 13:00:45 PST</pubDate>
<title>'War Z' Game Producer Lists Non-Existent Features, Blames Customers' Eyesight And Overactive Imagination</title>
<dc:creator>Tim Cushing</dc:creator>
<link>http://www.techdirt.com/articles/20121220/12370621457/war-z-game-producer-lists-non-existent-features-blames-customers-eyesight-overactive-imagination.shtml</link>
<guid>http://www.techdirt.com/articles/20121220/12370621457/war-z-game-producer-lists-non-existent-features-blames-customers-eyesight-overactive-imagination.shtml</guid>
<description><![CDATA[ As has been discussed here many times, screwing up in public is <a href="http://www.techdirt.com/articles/20111109/03133216692/building-company-realizes-that-threatening-blogger-with-bogus-libel-suit-was-bad-idea-sincerely-apologizes.shtml" target="_blank">rarely pleasant</a>, but if the one screwing up takes fast, direct action to respond to the problem and handles complaints with the right blend of contrition and forthrightness, damage will remain minimal. Not only that, but considering that contrition and forthrightness <a href="http://www.techdirt.com/articles/20110117/11141512701/canadian-tsas-non-apology-apology-to-82-year-old-woman.shtml" target="_blank">are a rarity</a> in an era where <a href="http://www.techdirt.com/articles/20121115/02262421053/latest-company-to-discover-streisand-effect-casey-movers.shtml" target="_blank">companies sue individuals</a> for writing bad reviews, this sort of action often sees the erring person/company <a href="http://www.techdirt.com/articles/20120717/04050419728/facebook-engineer-apologizes-via-reddit-accidentally-blocking-imgur-across-facebook.shtml" target="_blank">earning praise</a> and new customers for taking the road less traveled.<br />
<br />
For zombie-shooter "The War Z," everything that could be handled badly was, starting with a rushed development cycle that resulted in a game that underdelivered and overpromised. Things went from bad to worse when executive Sergey Titov decided to blame his games&#39; issues on the now-angry customers.<br />
<br />
The first misstep was <a href="http://www.rockpapershotgun.com/2012/12/18/umm-ok-the-war-z-is-out-now-i-think/" target="_blank">releasing the game in beta state while still expecting customers to pay between $14.99-49.99</a> for the dubious privilege of traipsing around an underpopulated MMO with only the <i>promise</i> of more and better features somewhere down the road, most of which will require additional payment. Considering the game went from alpha to "worth actual money" in under two months (<a href="http://www.rockpapershotgun.com/2012/10/05/the-war-z-beta-iz-ztarting-zoon/" target="_blank">beta began on October 10th</a>), the supposedly "worth paying for" version <a href="http://www.rockpapershotgun.com/2012/12/19/the-war-z-apologises-after-misleading-steam-customers/" target="_blank">seemed a bit, well, unpolished, to say the least</a>.
<blockquote>
<i>It seems that the description put on Steam was a touch&hellip; exaggerated, perhaps listing what the game is eventually planned to include, rather than what&rsquo;s in there right now. And it didn&rsquo;t even mention that the game is not yet beyond beta. Claiming to feature &ldquo;areas between 100 to 400 square kilometers&rdquo;, the game in fact currently only has one map, and it&rsquo;s 72 square kilometers.* It listed itself as having private servers, which it does not. And it sold itself as having skills to buy with experience points, despite the game having no skills at all.&nbsp;An imaginary &ldquo;hardcore mode&rdquo; was listed, and it claimed the complete rubbish that 100 players could join a server when the limit is 50.</i></blockquote>
*<a href="http://www.pcgamesn.com/article/how-big-war-zs-map" target="_blank">According to PCGamesN</a>, the actual size of the map is considerably less than that -- 9.7417 sq km.<br />
<br />
Pretty much nothing was true other than you <i>could</i>, if you so desired, throw money away on a beta version masquerading as finished product. Naturally, customers were unhappy and took the the forums to express their displeasure. That&#39;s when executive producer Sergey Titov waded into the fray, offering the sort of apology that lays the blame at the feet of those being "apologized" at.
<blockquote>
<i>&ldquo;We&rsquo;ve taken steps to correct this and format information presented on our Steam Store page in a way so it provides more clear information about game features that are present in the Foundation Release and what to expect in the coming weeks.</i><br />
<br />
<i>We also want to extend our apologies to all players who <b>misread</b> infromation about game features.</i>&rdquo;</blockquote>
Rock, Paper, Shotgun suggests this might be a translation issue (ha!). Perhaps Titov meant "miswrote." <a href="http://uk.pc.gamespy.com/pc/the-war-z/1226980p1.html" target="_blank">Gamespy followed up on Titov&#39;s statement</a>, giving the producer a chance to <i>actually</i> apologize for the missing features. No dice.
<blockquote>
<i>&ldquo;I&rsquo;m sure there&rsquo;ll be people who will look into small details and will say &ldquo;no I was mislead,&rdquo; where in fact they imagined something to themselves without checking details first.&rdquo;</i></blockquote>
RPS thoughtfully grabbed a screenshot of the empty promises for posterity, giving all of us a chance to "imagine" a set of features that aren&#39;t actually included in "The War Z."
<center>
<img alt="" src="http://i.imgur.com/BmPxv.jpg" style="width: 501px; height: 168px;" /></center>
<p>
Titov also added: hey, if you don&#39;t like it, go get a refund. Well, sure. That&#39;s what the process is for, even if getting a refund for digital purchases is about as fun as playing an insta-fail escort mission that involves herding story-dependent cats through a catnip-laced minefield.<br />
<br />
So, naturally, people made attempts to get their money back, only to find out that <a href="http://www.thewarz.com/tos.html" target="_blank">the terms of service</a> (<a href="http://www.joystiq.com/2012/10/17/the-war-z-terms-of-use-has-link-to-league-of-legends-agreement/" target="_blank">whatever wasn&#39;t copied directly from the "League of Legends"</a> terms of service) now contained language stating that <a href="http://kotaku.com/5969784/the-war-z-mess-every-crazy-detail-we-know-so-far" target="_blank"><i>agreeing to the TOS waived their right to a refund</i></a>.
<blockquote>
<i>ONCE YOU AGREE TO THIS TERMS OF SERVICE AND THE END USER LICENSE AGREEMENT FOR THE GAME (THE "EULA") AND SERVICE FOR THE GAME COMMENCES, <b>YOU WILL NO LONGER BE ELIGIBLE FOR A REFUND FOR ANY AMOUNTS OR OTHER CONSIDERATION PAID BY YOU FOR THE USE (OR FUTURE USE) OF THE GAME CLIENT OR THE SERVICE</b>.</i></blockquote>
All of this added up to "The War Z" being <a href="http://www.rockpapershotgun.com/2012/12/19/the-war-z-no-longer-available-on-steam/?utm_source=feedburner&#038;utm_medium=feed&#038;utm_campaign=Feed%3A+RockPaperShotgun+%28Rock%2C+Paper%2C+Shotgun%29" target="_blank">removed from Steam and Steam itself is offering refunds to unhappy customers</a>.<br />
<br />
Because of these actions, Titov&#39;s reputation is currently being burned to the ground (often with Titov himself pouring the gasoline) and sown with salt, something that could have been avoided with an <i>actual</i>&nbsp;apology. <a href="http://kotaku.com/5969784/the-war-z-mess-every-crazy-detail-we-know-so-far" target="_blank">Kotaku&#39;s roundup of news surrounding "The War Z" grows longer by the day</a>, detailing further hole-digging by the producer, including <a href="http://forums.thewarz.com/showthread.php?79039-War-Z-on-metacritic-tell-us-what-do-you-think" target="_blank">asking forum users to "upvote" his game at Metacritic</a>&nbsp;(where it currently carries a 1.5/10 rating) as well as preventing members of the game&#39;s Steam message board <a href="http://steamcommunity.com/app/226700/discussions/0/828925216556714932/" target="_blank">from detailing why they have quit the game</a>.
<br /><br />
All it would have taken is for the producer to state the game had been prematurely released and pulled it back until it could actually meet the specifications it posted. Or failing that, released with an altered, realistic set of features. Instead, Titov decided to accuse customers of "misunderstanding" a completely unambiguous features list.
</p><br /><br /><a href="http://www.techdirt.com/articles/20121220/12370621457/war-z-game-producer-lists-non-existent-features-blames-customers-eyesight-overactive-imagination.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20121220/12370621457/war-z-game-producer-lists-non-existent-features-blames-customers-eyesight-overactive-imagination.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20121220/12370621457/war-z-game-producer-lists-non-existent-features-blames-customers-eyesight-overactive-imagination.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>self-immolation-as-'customer-service'</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20121220/12370621457</wfw:commentRss>
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<pubDate>Mon, 6 Aug 2012 09:22:00 PDT</pubDate>
<title>More Anti-Youtube Whining: 'YouTube Complies With Our Takedown Requests Just To Make Us Look Bad'</title>
<dc:creator>Tim Cushing</dc:creator>
<link>http://www.techdirt.com/articles/20120801/23202019914/more-anti-youtube-whining-youtube-complies-with-our-takedown-requests-just-to-make-us-look-bad.shtml</link>
<guid>http://www.techdirt.com/articles/20120801/23202019914/more-anti-youtube-whining-youtube-complies-with-our-takedown-requests-just-to-make-us-look-bad.shtml</guid>
<description><![CDATA[ Every so often you come across a conclusion so badly drawn it makes you wonder how the person got from point A to... well, not exactly point B but somewhere well past point B, off in an ethereal realm inhabited by the denizens of overly-complicated word problems and their constantly variable forms of transportation. ("If a premise leaves the train station [Point A] at 10AM riding a bicycle at 3 mph for the first hour and increasing speed by .25 mph every hour for the first four hours before decelerating at a rate inversely proportionate to the incline of the grade [17%], at what time will the bicyclist's speed be exactly 1/4 the average flight speed of the Africanized honey bee? Show your work.)<br />
<br />
On even rarer occasions, you'll find this counterintuitive "conclusion" not only applauded for its immaculate "logic," but expounded upon as though it were the genesis of a world-breaking thesis. The obliqueness (and obtuseness) begins with a simple bit of rhetorical questioning by Larry Crane of Tape Op Magazine: "<a href="http://tapeop.com/blog/2012/07/24/why-does-youtube-apologize-people-who-have-illegal/" target="_blank">Why does Youtube apologize to people who have illegally uploaded my content?</a>"
<blockquote>
<i>I politely asked Youtube to remove a song by my old band that someone had posted without permission. They took it down but then apologized "sorry about that" and ran my business name as if "blaming me" for removing content. Really? Wow. Pretty damn impartial, huh?</i></blockquote>
<center>
<a href="http://imgur.com/acoPx"><img src="http://i.imgur.com/acoPx.png" width=400 /></a>
</center>
Before we get to the title question, let's deal with the rest of the post. You asked YouTube to remove a song and they complied. What's the problem again? Oh, right. They apologized. Hmm.<br />
<br />
They also had the temerity to name the business that requested the takedown. What did you expect them to do? Just simply write "This video is no longer available" and be done with it? Of course they named who did it. Do you know why? It's not to "blame" you, which, as the party responsible for the takedown, the "blame" is wholly yours. No, it's to inform viewers and uploaders and other interested parties that this video was taken down to comply with a takedown request, which is something YouTube <i>needs</i> to do to retain its DMCA safe harbors.<br />
<br />
The other reason the takedown party is listed is because, sometimes, in rare cases, the <a href="http://www.techdirt.com/articles/20120328/14591218281/major-league-soccer-abusing-dmca-to-censor-controversial-clip-player-misconduct.shtml" target="_blank">takedown isn't legit</a>. Sometimes it's just a <a href="http://www.techdirt.com/articles/20120425/00115218642/how-rumblefish-ended-up-claiming-copyright-song-uploaded-band-who-actually-held-copyright.shtml" target="_blank">clerical error</a>. Or <a href="http://www.techdirt.com/articles/20120720/02530219774/homeland-security-issuing-its-own-dmca-takedowns-youtube-to-stifle-speech.shtml" target="_blank">maliciousness</a>. Or a <a href="http://www.techdirt.com/articles/20120227/00152917884/guy-gets-bogus-youtube-copyright-claim-birds-singing-background.shtml" target="_blank">faulty algorithm</a>. This way interested parties can contact the party listed if they feel the <a href="http://www.techdirt.com/articles/20120717/02364219725/insanity-romneys-ad-featuring-obama-singing-al-green-shut-down-via-copyright-claim.shtml" target="_blank">takedown is in error</a>. Again, this is a <a href="http://www.techdirt.com/articles/20120523/10481319049/another-bogus-copyright-claim-silences-millions-rickrolls-briefly.shtml" target="_blank">rare occurrence</a>, one that has <a href="http://www.techdirt.com/articles/20120403/09295318355/copyright-first-bogus-copyright-takedown-leads-to-australian-court-awarding-150k-damages.shtml" target="_blank">only happened </a>a <a href="http://www.techdirt.com/articles/20120403/12454218357/bohemian-rhapsody-video-taken-down-again-this-time-drunk-guy-himself.shtml" target="_blank">handful</a> of <a href="http://www.techdirt.com/articles/20120129/17474617581/nbc-news-doesnt-understand-fair-use-demands-mitt-romney-remove-ads-that-use-tv-news-clips.shtml" target="_blank">times</a>. Like <a href="http://www.techdirt.com/articles/20111226/23573217193/universal-music-takes-down-50-cents-official-youtube-video.shtml" target="_blank">here</a>, for example. And <a href="http://www.techdirt.com/articles/20110907/09453415839/double-bogus-dmca-takedown-all-way.shtml" target="_blank">here</a>. And <a href="http://www.techdirt.com/articles/20110712/03450915054/copyright-as-censorship-newport-television-abusing-dmca-to-try-to-silence-criticism.shtml" target="_blank">here</a>. And <a href="http://www.techdirt.com/articles/20110616/13145714721/infamous-rebecca-black-youtube-video-friday-taken-down-over-copyright-issue.shtml" target="_blank">here</a>. Oh, there&#39;s also <a href="http://www.techdirt.com/articles/20110606/23312814574/oscar-nominated-filmmaker-misuses-dmca-to-take-down-video-reporter-asking-him-tough-questions.shtml" target="_blank">this one</a>. And <a href="http://www.techdirt.com/articles/20101008/02431711330/bogus-dmca-takedown-knocks-out-yet-another-political-ad.shtml" target="_blank">this other time</a>. Another <a href="http://www.techdirt.com/articles/20100728/00572110390.shtml" target="_blank">rarity</a>. <a href="http://www.techdirt.com/articles/20110831/13225715755/all-justin-biebers-music-removed-youtube-via-prank-dmca-claims.shtml" target="_blank">Once-in-a-lifetime</a> experience. Well below the expected <a href="http://www.techdirt.com/articles/20110215/04333413103/cbs-reporter-posts-youtube-video-grammys-only-to-have-cbs-send-takedown-notice.shtml" target="_blank">margin of error</a>. Nothing to see <a href="http://www.techdirt.com/articles/20120424/01324118624/rush-limbaugh-issues-dmca-takedown-to-censor-video-criticism.shtml" target="_blank">here</a> either. <a href="http://www.techdirt.com/articles/20100716/15281610251.shtml" target="_blank">Anomaly</a>. <a href="http://www.techdirt.com/articles/20100204/0148088043.shtml" target="_blank">Freak accident</a>. <a href="http://www.techdirt.com/articles/20090723/1137235636.shtml" target="_blank">Outlier</a>. In short, it's a handy way to tell at a glance who took the video down and decide whether or not the takedown might be in error.<br />
<br />
But, back to the big question: Why does YouTube apologize to the infringing uploader? Good question. But you'll never get an answer because that apology isn't for them. It's not for you, either. It's for the viewer who clicked play and got a dry slab of info rather than the tune/video he or she was expecting. YouTube <i>doesn't</i> apologize to infringing uploaders. They send notices to their account inboxes and email addresses informing them that a video is being removed by request of the rights holders and gently reminding them that if they don't knock this shit off, their account could be deleted.<br />
<br />
I'm really not sure how anyone could read that screen and decide that YouTube is oh-so-sorry for being forced to end the uploader's infringement party because of a few rights-holding killjoys. This apology is for fans and potential fans -- the viewers who came here expecting to be entertained and instead got a face full of "NOTHING TO SEE HERE."<br />
<br />
Let me ask <i>you</i> a question, Larry. What wording would you use? "YouTube is robbing this artist no longer. Praise Jeebus." "Sorry about all of our infringement, but we're really just a pirate site in corporate clothing." "Enjoy the silence." "&#39;Enjoy the Silence has been removed due to a copyright claim by Warner Bros. Records."<br />
<br />
This [waves black and white avatarial arms in the general direction of above] is ridiculous enough. It's just Google-hating in search of a point. But then, someone else decides "ridiculous enough" isn't ridiculous enough. Chris Castle adds some <a href="http://musictechpolicy.wordpress.com/2012/08/01/5963/" target="_blank">invaluable commentary</a>:
<blockquote>
<i>Larry Crane of Tape OP Magazine highlights what must seem like a curious practice by YouTube. First thing--it's Google, so understand that they don't care at all what artists think. Having said that, it will not be surprising to know that YouTube has long employed a tactic that can be thought of as Chilling Effects Lite. acting out of enthusiasm for the artist's music.&nbsp;</i></blockquote>
Google hate? Check. Moving on.
<blockquote>
<i>YouTube leverages the fact that most YouTube videos are embedded in a variety of places, including the artist&rsquo;s own home page.</i></blockquote>
Why would an artist embed an infringing video on their own site, especially if they're considering sending a takedown notice? Do they just want their media page to have a sort of "going out of business look?"
<blockquote>
<i>This distribution was accomplished by the efforts of the artist or the artist's manager, or the artist's record company or by fans of the artist.</i></blockquote>
So: if the person who uploaded the infringing video is a fan, you'll reinstate the video? Because the funny thing about uploaders, they don't tend to upload stuff they hate. They're usually fans and they upload songs that aren't on Youtube yet, not to violate copyright laws, but to share music they like. In this example, Chris lists fans as victims of Google's evil "name-and-shame" policy which leaves dead-end embedded videos littering their site but simultaneously wants to chastise fans for uploading the videos without permission, possibly to place on their fan sites. Which is it? Fans = victims? Or fans = infringers who don't deserve the apologies they're not actually getting?<br />
<br />
Now, I really didn't want to include this much text, but I'm afraid that if I edited it in any way, I'd be accused of cherry-picking in order to obscure Castle's point. So, here's the whole thing and I welcome you to figure out the point on your own.
<blockquote>
<i>When YouTube gets a take down notice that actually results in YouTube removing the video&ndash;usually because the poster hasn&rsquo;t filed a counternotice (which in YouTube&rsquo;s case can be essentially anything from the poster indicating a pulse)&ndash;YouTube isn&rsquo;t satisfied to just remove the video. (This would cause the video to go dark everywhere it&#39;s embedded. Instead, YouTube takes it upon itself to post a notice to the World of Free that campitalizes on the efforts made by the artist and those working with the artist (including fans) to use those efforts to YouTube&#39;s benefit. How? YouTube uses the same embed codes to post a notice that YouTube had to actually comply with the law. If that notice comes from an artist&rsquo;s record company or the music publisher of the recorded song, then everyone who has the video embedded suddenly has a messge &ldquo;apologizing&rdquo; due to the fact that YouTube controls what replaces the embeded video that was removed. That &ldquo;apology&rdquo; is then flashed across the Internet including the band&rsquo;s own webpage if they have embedded any YouTube videos. YouTube then feeds that &ldquo;story&rdquo; to the Google press who dutifully report on the incident as manufactured news.</i></blockquote>
The gist of it, if it even contains a "gist," seems to be that YouTube complies with the law in a way that is most advantageous to it, PR-wise. That's what I'm picking up and I had to cross out nearly every other word to do it. The specifics, all strung together, add up to nothing at all, other than a whole lot of words being wasted in order to state: "I greatly dislike Google and its subsidiaries."<br />
<br />
"The video goes dark at every location it's embedded" because... it's embedded. Castle even states as much. But somehow, this devious code trickery adds up to something evil. And why is it evil? Because sometimes these videos are embedded at the artists' own sites. And when the artist (or their representation) issues a takedown, it causes videos on the artists' sites to go dark. Leading us back to one of <i>our</i> original questions: what the hell is this hypothetical band (let's call them "The Victims") doing embedding videos if it's just going issue a takedown anyway? It's like some bizarre copyright-infected murder-suicide, only with the murderer pointing the gun at his <i>own</i> head first.<br />
<br />
And as for all the other verbiage about Google feeding the press reports about nefarious takedowns by evil labels, etc. etc. etc.? You know who usually alerts bloggers and musos and "the press" about overreaching or ill-advised takedowns? The fans. The same fans who are "victimized" by YouTube's takedown policy and the same fans who are being denied an apology by your insistence on playing the victim after YouTube did <i>EXACTLY WHAT YOU ASKED THEM TO</i> and <i>COMPLIED WITH THE LAW</i>.<br />
<br />
Larry, Chris: You two deserve each other. Even when YouTube does everything right, it's still somehow a screw job.<br /><br /><a href="http://www.techdirt.com/articles/20120801/23202019914/more-anti-youtube-whining-youtube-complies-with-our-takedown-requests-just-to-make-us-look-bad.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120801/23202019914/more-anti-youtube-whining-youtube-complies-with-our-takedown-requests-just-to-make-us-look-bad.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120801/23202019914/more-anti-youtube-whining-youtube-complies-with-our-takedown-requests-just-to-make-us-look-bad.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>youtube-doesn't-apologize-to-infringers,-you-whingeing-buffoons</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20120801/23202019914</wfw:commentRss>
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<pubDate>Tue, 17 Jul 2012 09:36:47 PDT</pubDate>
<title>Facebook Engineer Apologizes Via Reddit For Accidentally Blocking Imgur Across Facebook</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120717/04050419728/facebook-engineer-apologizes-via-reddit-accidentally-blocking-imgur-across-facebook.shtml</link>
<guid>http://www.techdirt.com/articles/20120717/04050419728/facebook-engineer-apologizes-via-reddit-accidentally-blocking-imgur-across-facebook.shtml</guid>
<description><![CDATA[ Here's an odd one.  Yesterday, I saw that a top story in the technology subreddit was a claim that <a href="http://www.reddit.com/r/technology/comments/wo8ej/facebook_has_blocked_imgurcom/" target="_blank">Facebook was blocking Imgur</a>, the popular image hosting service (especially popular with Redditors, but which we use here as well).  This <a href="http://i.imgur.com/9q8xg.png" target="_blank">screenshot was shown</a> (hosted on Imgur, natch):
<center>
<img src="http://i.imgur.com/9q8xg.png"/>
</center>
A few hours later, however, an interesting comment popped up on the Reddit thread, from a user "fisherrider," who claimed to be a Facebook engineer <a href="http://www.reddit.com/r/technology/comments/wo8ej/facebook_has_blocked_imgurcom/c5f2pv0" target="_blank">taking responsibility for the situation</a>.  What's somewhat stunning is that when companies screw up something, you almost never get this level of honesty about the nature of what happened (especially directly from the person who screwed up):
<blockquote><i>
Hey folks - so this is actually my fault. Literally, I'm the guy who accidentally blocked imgur for a brief period of time today. I'm really sorry.
Some background: I'm an engineer who works on the system we use for catching malicious URLs. In the process of dealing with a bad URL that our automated defenses didn't catch, I ran into a rare bug that caused us to incorrectly block some legitimate URLs for a brief time. Right after I figured that out and removed the bad data, I reworked the UI so no one will get bit by the same issue in the future.
As a form of apology that I'm sure is insufficient, here is a picture of my dog dressed up for the 4th of July: <a href="http://imgur.com/pR4mR" target="_blank">http://imgur.com/pR4mR</a>
</i></blockquote>
As some have noted, this really is a fantastic apology.  It's not filtered through PR and actually seems to come from someone who sounds human -- which is pretty important in the midst of the Reddit faithful.  But it should spread beyond just Reddit.  When companies screw up, this is a pretty good lesson in how to respond.  Admit to the screwup, be clear and honest about it, and explain what happened and what's been done to prevent it from happening again.   And... don't let it near a PR person.<br /><br /><a href="http://www.techdirt.com/articles/20120717/04050419728/facebook-engineer-apologizes-via-reddit-accidentally-blocking-imgur-across-facebook.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120717/04050419728/facebook-engineer-apologizes-via-reddit-accidentally-blocking-imgur-across-facebook.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120717/04050419728/facebook-engineer-apologizes-via-reddit-accidentally-blocking-imgur-across-facebook.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>web-3.0</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20120717/04050419728</wfw:commentRss>
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<item>
<pubDate>Tue, 28 Feb 2012 12:28:00 PST</pubDate>
<title>Company That Issued Bogus Takedown Says It Was All A Mistake, Apologizes</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120228/09424117897/company-that-issued-bogus-takedown-says-it-was-all-mistake-apologizes.shtml</link>
<guid>http://www.techdirt.com/articles/20120228/09424117897/company-that-issued-bogus-takedown-says-it-was-all-mistake-apologizes.shtml</guid>
<description><![CDATA[ So, yesterday, as you may have heard, we wrote about <a href="http://www.techdirt.com/articles/20120223/15102217856/key-techdirt-sopapipa-post-censored-bogus-dmca-takedown-notice.shtml" target="_blank">how a totally bogus DMCA takedown notice</a>, coming from an "anti-piracy" firm called Armovore, deleted a key Techdirt blog post <a href="http://www.techdirt.com/articles/20111122/04254316872/definitive-post-why-sopa-protect-ip-are-bad-bad-ideas.shtml">about SOPA/PIPA</a> from Google's search results.  That post apparently got some attention within Google, who kicked off an expedited review and reinstated our site and a few others.  Soon after that, we got a couple emails from folks at Armovore, and they also posted some comments to the site, in which they apologized, and said that it was an "early" version of the technology.  To their credit, they "accept full responsibility for the mistake" and insist that while that takedown was an automated keyword-based effort, they now only do manual takedowns.  They even apologized that multiple people reached out to apologize.
<br /><br />
Of course, the apology still involved a few statements that suggested they were upset we even wrote the story, saying it was too "one-sided."  The first email from the company also suggested that we shouldn't be annoyed any more since the story was added back to Google (ignoring that it wasn't for a month). They also say they haven't made any money ("aside from a single donation") and the founder said via email: "I don't feel comfortable charging anyone for an unfinished product."  That's interesting, because apparently while he doesn't feel comfortable charging, he didn't seem to have much of a problem issuing a whole bunch of bogus takedowns with it, apparently without manual review, despite signing a letter that promises, under penalty of perjury, that the takedowns are accurate. 
<br /><br />
All that said, everyone makes mistakes, and even though this one was pretty egregious and involved our own content on a key post being taken out of Google for over a month, we'll accept their apology and move on.   I think it would be <i>smart</i> and <i>reasonable</i> for whoever is behind Armovore to make a public donation to <a href="http://www.citizen.org/Page.aspx?pid=183" target="_blank">Public Citizen</a> and <a href="https://www.eff.org/" target="_blank">EFF</a>, but that's up to them to decide.
<br /><br />
I'll also note that our situation was obviously nowhere near as bad as the various domains that have been <a href="http://www.techdirt.com/articles/20111208/08225217010/breaking-news-feds-falsely-censor-popular-blog-over-year-deny-all-due-process-hide-all-details.shtml">incorrectly seized</a> and shut down by ICE with no due process, at <a href="http://www.techdirt.com/articles/20101222/02112912376/more-bigger-mistakes-discovered-homeland-securitys-domain-seizures.shtml">the request</a> of the RIAA and the MPAA... and those sites have <a href="http://www.techdirt.com/articles/20111209/03385017020/ice-admits-to-returning-domain-while-riaa-threatens-dajaz1-with-more-legal-actions.shtml">yet</a> to receive any apology.  And, in some cases, the sites are <a href="http://www.techdirt.com/articles/20111211/16151017033/what-other-websites-is-us-government-secretly-censoring.shtml">still being held</a> by the government, despite a requirement that the government either give the domains back or file for forfeiture (it's done neither).  Those sites deserve an apology from the RIAA, the MPAA, ICE and the DOJ and haven't received any.
<br /><br />
Finally, what this incident really shows is <b><i>just how incredibly easy</i></b> it is to suppress speech under <i>today's</i> copyright laws.  Just the fact that an automated system was able to do this should be ringing alarm bells from here to DC and back about some pretty serious problems with <i>today's DMCA takedown process</i> that is a shoot first, ask questions later kind of operation (as we've now seen first hand).  Not only should this be a clear warning that we should <b>not</b> be expanding such powers via something like SOPA or PIPA, where the penalties are much, much greater, but that we should revisit the whole idea of a system that allows content to be taken completely offline prior to any chance for those falsely accused to respond.    We shouldn't be expanding copyright law, we should be rolling it back to prevent abuses like this, even if they are "mistakes."  A system that allows mistakes like this is a broken system.<br /><br /><a href="http://www.techdirt.com/articles/20120228/09424117897/company-that-issued-bogus-takedown-says-it-was-all-mistake-apologizes.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120228/09424117897/company-that-issued-bogus-takedown-says-it-was-all-mistake-apologizes.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120228/09424117897/company-that-issued-bogus-takedown-says-it-was-all-mistake-apologizes.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>could-do-better</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20120228/09424117897</wfw:commentRss>
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<item>
<pubDate>Thu, 10 Nov 2011 02:55:24 PST</pubDate>
<title>Building Company Realizes That Threatening A Blogger With Bogus Libel Suit Was A Bad Idea; Sincerely Apologizes</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20111109/03133216692/building-company-realizes-that-threatening-blogger-with-bogus-libel-suit-was-bad-idea-sincerely-apologizes.shtml</link>
<guid>http://www.techdirt.com/articles/20111109/03133216692/building-company-realizes-that-threatening-blogger-with-bogus-libel-suit-was-bad-idea-sincerely-apologizes.shtml</guid>
<description><![CDATA[ For years, we've covered stories of companies reacting badly to finding something they don't like about themselves online, and threatening to sue those who posted the content with libel.  Many lawyers tend to go to extremes in threatening people, with the idea of scaring them into just taking content down.  These days, of course, that's quite likely to backfire, as the recipient can just go public with it, and shame the company.  Even so, it's rare for those companies to come out with a really sincere apology.  Aaron DeOliveira points us to an interesting story involving a building company, Guardian Building Products, that freaked out over a blog that showed <a href="http://www.treehugger.com/sustainable-product-design/guardian-fiberglass-threatens-blogger-legal-action-showing-lousy-installation.html" target="_blank">"a lousy installation"</a> of their insulation.  The company threatened to sue, saying that the blog post "constitute[s] libel, slander and commercial disparagement."  In response, the blogger, Dr. Allison Bailes, went public with the threat.
<br /><br />
And here's where Guardian realized that perhaps it was doing something really, really wrong.  It <a href="http://www.treehugger.com/green-architecture/guardian-apologizes-threatening-blogger-commercial-disparagement.html" target="_blank">sent a very apologetic letter</a>:
<center>
<a href="http://imgur.com/QacZK"><img src="http://i.imgur.com/QacZK.jpg" alt="" title="Hosted by imgur.com" /></a>
</center>
While you can (reasonably) argue that the company should have known better than to send the original threat letter, there is something to be said for owning up to the fact that you made a big mistake, and (hopefully) actually learning from it.<br /><br /><a href="http://www.techdirt.com/articles/20111109/03133216692/building-company-realizes-that-threatening-blogger-with-bogus-libel-suit-was-bad-idea-sincerely-apologizes.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20111109/03133216692/building-company-realizes-that-threatening-blogger-with-bogus-libel-suit-was-bad-idea-sincerely-apologizes.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20111109/03133216692/building-company-realizes-that-threatening-blogger-with-bogus-libel-suit-was-bad-idea-sincerely-apologizes.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>you-don't-see-this-very-often</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20111109/03133216692</wfw:commentRss>
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<pubDate>Fri, 23 Sep 2011 19:39:00 PDT</pubDate>
<title>Conan O'Brien Has The Inside Scoop On More Netflix Changes</title>
<dc:creator>Zachary Knight</dc:creator>
<link>http://www.techdirt.com/articles/20110923/12304516070/conan-obrien-has-inside-scoop-more-netflix-changes.shtml</link>
<guid>http://www.techdirt.com/articles/20110923/12304516070/conan-obrien-has-inside-scoop-more-netflix-changes.shtml</guid>
<description><![CDATA[ If you have been living under a rock for the last couple of weeks, you are probably not aware that Netflix dramatically increased its prices, separated its streaming and DVD by mail services and then branched the two services into two different companies. You have also probably missed Netflix CEO Reed Hastings' <a href="http://www.techdirt.com/articles/20110920/00351516020/netflix-were-sorry-about-huge-price-increase-so-uh-qwikster.shtml">apology and explanation</a> of the debacle. In case you fit this bill, here is the video:
<br /><br />
<iframe width="560" height="315" src="http://www.youtube.com/embed/c8Tn8n5CIPk" frameborder="0" allowfullscreen></iframe>
<br /><br />
You probably thought that was the end of it.
<br /><br />
Well, <a href="http://teamcoco.com">Susannah</a> from Team CoCo wrote in to tell us that Netflix has even more up its red sleeve to make our  movie viewing experience even better.
<br /><br />
<object width='560' height='386' classid='clsid:D27CDB6E-AE6D-11cf-96B8-444553540000' id='ep'><param name='allowfullscreen' value='true' /><param name='allowscriptaccess' value='always' /><param name='movie' value='http://i.cdn.turner.com/v5cache/TBS/cvp/teamcoco_drupal_embed.swf?context=teamcoco_embed_offsite&#038;videoId=16991' /><param name='bgcolor' 'value='#000000' /><embed src='http://i.cdn.turner.com/v5cache/TBS/cvp/teamcoco_drupal_embed.swf?context=teamcoco_embed_offsite&#038;videoId=16991' type='application/x-shockwave-flash' bgcolor='#000000' allowfullscreen='true' allowscriptaccess='always' width='560' height='386'></embed></object>
<br /><br />
Honestly, I think having Paul Hogan come over to hang out is quite the deal for only $1.49 a month.<br /><br /><a href="http://www.techdirt.com/articles/20110923/12304516070/conan-obrien-has-inside-scoop-more-netflix-changes.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110923/12304516070/conan-obrien-has-inside-scoop-more-netflix-changes.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110923/12304516070/conan-obrien-has-inside-scoop-more-netflix-changes.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>is-it-too-subtle</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110923/12304516070</wfw:commentRss>
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<item>
<pubDate>Tue, 20 Sep 2011 04:34:07 PDT</pubDate>
<title>Netflix: We're Sorry About The Huge Price Increase, So, Uh... Qwikster!</title>
<dc:creator>Michael Costanza</dc:creator>
<link>http://www.techdirt.com/articles/20110920/00351516020/netflix-were-sorry-about-huge-price-increase-so-uh-qwikster.shtml</link>
<guid>http://www.techdirt.com/articles/20110920/00351516020/netflix-were-sorry-about-huge-price-increase-so-uh-qwikster.shtml</guid>
<description><![CDATA[ Reed Hastings is very sad.  I know, because today I got a very somber email from the Netflix Co-Founder and CEO (also posted <a href="http://blog.netflix.com/2011/09/explanation-and-some-reflections.html">here</a>).  He's sad about the <a href="http://www.techdirt.com/articles/20110915/17493415974/massive-exodus-netflix-over-fee-increase.shtml">very negative reaction</a> of Netflix subscribers to the recent fee increase.  He's also sad about something called "Qwikster" and red envelopes.
<br /><br />
I was going to write up a post analyzing the causes of Mr. Hastings' sadness and how he plans to make things right, but then I saw this:
<center>
<iframe width="560" height="315" src="http://www.youtube.com/embed/vnLycTPoNy8" frameborder="0" allowfullscreen></iframe>
</center>
Exactly.
<br /><br />
Frankly, I really don't understand the point of this apology letter.  If you're not going to do anything to address the real cause of your (former) subscribers' dissatisfaction, why even bother bringing more attention to the issue?  Seems like when you say you're trying to "make things right," it might be a good idea to actually try to make things <i>right</i>, not worse.<br /><br /><a href="http://www.techdirt.com/articles/20110920/00351516020/netflix-were-sorry-about-huge-price-increase-so-uh-qwikster.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110920/00351516020/netflix-were-sorry-about-huge-price-increase-so-uh-qwikster.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110920/00351516020/netflix-were-sorry-about-huge-price-increase-so-uh-qwikster.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>two-for-the-price-of-two!</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110920/00351516020</wfw:commentRss>
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<item>
<pubDate>Fri, 11 Feb 2011 05:59:07 PST</pubDate>
<title>Firm Involved In Planning Attack On Journalist Glenn Greenwald To Hurt Wikileaks Apologizes; Cuts Ties With HBGary Federal</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110210/21343813048/firm-involved-planning-attack-journalist-glenn-greenwald-to-hurt-wikileaks-apologizes-cuts-ties-with-hbgary-federal.shtml</link>
<guid>http://www.techdirt.com/articles/20110210/21343813048/firm-involved-planning-attack-journalist-glenn-greenwald-to-hurt-wikileaks-apologizes-cuts-ties-with-hbgary-federal.shtml</guid>
<description><![CDATA[ Yesterday we had the news of how HBGary Federal -- the firm whose CEO claimed he had "infiltrated" the non-group's leadership and identified who ran the non-group (which doesn't actually have "leaders" in the traditional sense) -- had been exposed for planning <a href="http://www.techdirt.com/articles/20110209/22340513034/leaked-hbgary-documents-show-plan-to-spread-wikileaks-propaganda-bofa-attack-glenn-greenwald.shtml">a propaganda attack on Wikileaks</a> at the request of some lawyers working with Bank of America (and, it turns out, recommended by the Justice Department).  Part of the strategy was to somehow put a tremendous amount of pressure on Salon writer Glenn Greenwald to stop his support of Wikileaks.  Exactly how that was to work was not entirely explained.
<br /><br />
However, the Tech Herald, which broke the original story, has now spoken with the CEO of Palantir Technologies, one of the two other companies that HBGary Federal had teamed up with in this proposal.  Dr. Alex Karp, who is both the co-founder and CEO of Palantir, <a href="http://www.thetechherald.com/article.php/201106/6804/Firm-targeting-WikiLeaks-cuts-ties-with-HBGary-apologizes-to-reporter?utm_source=twitterfeed&#038;utm_medium=twitter" target="_blank">seems to be genuinely sorry about the whole ordeal</a>, saying he told his firm to cut all ties with HBGary Federal, and issuing an apology to Greenwald.
<blockquote><i>
"The right to free speech and the right to privacy are critical to a flourishing democracy. From its inception, Palantir Technologies has supported these ideals and demonstrated a commitment to building software that protects privacy and civil liberties. Furthermore, personally and on behalf of the entire company, I want to publicly apologize to progressive organizations in general, and Mr. Greenwald in particular, for any involvement that we may have had in these matters."
</i></blockquote>
Meanwhile, HBGary Federal apparently remains pretty quiet...<br /><br /><a href="http://www.techdirt.com/articles/20110210/21343813048/firm-involved-planning-attack-journalist-glenn-greenwald-to-hurt-wikileaks-apologizes-cuts-ties-with-hbgary-federal.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110210/21343813048/firm-involved-planning-attack-journalist-glenn-greenwald-to-hurt-wikileaks-apologizes-cuts-ties-with-hbgary-federal.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110210/21343813048/firm-involved-planning-attack-journalist-glenn-greenwald-to-hurt-wikileaks-apologizes-cuts-ties-with-hbgary-federal.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>fallout</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110210/21343813048</wfw:commentRss>
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<item>
<pubDate>Wed, 17 Nov 2010 11:20:25 PST</pubDate>
<title>Cooks Source 'Apology' Really A Rant Blaming The Woman It Copied For Daring To Tell People</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20101117/03315211909/cooks-source-apology-really-a-rant-blaming-the-woman-it-copied-for-daring-to-tell-people.shtml</link>
<guid>http://www.techdirt.com/articles/20101117/03315211909/cooks-source-apology-really-a-rant-blaming-the-woman-it-copied-for-daring-to-tell-people.shtml</guid>
<description><![CDATA[ It appears that Judith Griggs, the editor of Cooks Source magazine doesn't quite understand when to stop digging.  As you probably already know, Griggs was the editor who simply copied a bunch of online stories into her magazine, and when confronted about it, not only declared all of the web as the public domain but told the complaining woman, Monica Gaudio, that she should have <i>paid Griggs</i> for all the hard editing work she had done.  Over the weekend, we saw that Griggs had given an interview where she said she was likely to shut down the magazine, but still seemed to be <a href="http://www.techdirt.com/articles/20101113/15410811845/cooks-source-editor-gives-first-interview-says-she-ll-probably-shut-down-the-magazine.shtml">playing the victim</a>.
<br /><br />
She's now posted a "final goodbye" message on the Cooks Source website, which is incredibly passive aggressive against Monica.  It goes back and forth between <a href="http://www.cookssource.com/index.html" target="_blank">apologizing to Monica and <i>blaming her</i></a> for Cooks Source shutting down.  It suggests that Griggs still has not come to terms with what happened here.  Not that I'm one to complain, as I make this mistake frequently, but the entire letter starts off with a grammatical error, using "its" instead of "it's."  I know that happens, but for someone who claimed she was such a good editor, you would think she'd be a bit careful about that stuff.  Anyway, here are some snippets from the letter:
<blockquote><i>
Its sad  really. The problem is that I have been so overworked and stretched that when this woman -- Monica -- contacted me, I was on deadline and traveling at the rate of 200 mile a day for that week (over 900 in total for that week), which I actually told her, along with a few other "nice" things, which she hasnt written about.
</i></blockquote>
Note the use of the rather pejorative phrase "this woman."  And, again, note that rather than kick off with an apology, the letter kicks off with Griggs playing victim and giving excuses, while also complaining that Monica somehow hid part of the story.  It doesn't matter what nice things Griggs told her.  The issue was her actual response to the situation.
<blockquote><i>
I was stupid to even answer her that night, her email to me was antagonistic and just plain rude and I was exhausted. But I got suckered in and responded. She doesnt say that she was rude, she doesnt say that I agreed (and did) to pay her. It was my plan to contact her after deadline and have a good discussion about it.
</i></blockquote>
Still no apology.  Still blaming Monica.
<blockquote><i>
The complicating issue was that one of the businesses we worked with had closed without notice, just a sign on the door -- leaving several people, including a chef who had relocated to this area from Florida -- out of work. I do not offer this as an excuse, but that, when she wanted money for Columbia University, it seemed ironic because there were all these people in this small town going into the holidays with no jobs, and no, well, nothing.
</i></blockquote>
If you're not offering it as an excuse, then why are you offering it as an excuse?  Also, I don't think that's what irony means.  There's then another paragraph where she complains that Monica called her late at night while she was in bed, and she didn't have a chance to call back because she had to go off the next morning to deliver the magazines.  That may be true, but the next paragraph is the real kicker:
<blockquote><i>
I really wish she had given me a chance to respond to her before blasting me. She really never gave me a chance.
</i></blockquote>
I'm sorry, but that seems sort of rich, doesn't it?  Considering it was Judith Griggs who never gave Monica Gaudio "the chance" concerning asking permission to republish her work, and when confronted on it, never gave her the "chance" to get paid or even get an apology.  And accurately describing what happened in their exchange is not "blasting" Griggs.  It's telling the world what happened.  Griggs goes on to play the victim some more (so many angry emails!  so many upset advertisers!) before again lashing into Monica:
<blockquote><i>
If my apology to Monica seemed shallow it was because I was angry about the harm she has inflicted on others on behalf of her own agenda. 
</i></blockquote>
Her own <i>agenda</i>?  And what might that have been?  To stop getting Griggs to position her magazine as if she had the approval of writers whose work she just copied?  It certainly wasn't to get money, since all she wanted was a donation to a journalism school.
<br /><br />
Anyway, finally, finally, finally, six paragraphs down -- with much of those paragraphs spent bashing Monica -- do we get an "apology":
<blockquote><i>
So let me say this now: Monica I am so sorry for any harm I caused you. I never ment to hurt anyone, and I think I did a nice job for you, but the fact remains that I took this without asking you and that was so very wrong. Please find it in you heart to forgive me. I sent the check  to the University and also, because so many people really need help, serious help, I am sending one to Food bank of Western Massachusetts (sorry, I got the name wrong the first time, even tho we did write an article on them).
</i></blockquote>
Even in the apology she has to suggest Monica was wrong, because "I did a nice job for you."  Then Griggs goes right back to excuses, explaining how she regularly has authors who <i>want</i> to be included for free, and how she helps them out of the kindness of her heart.  She then explains how "this" happened:
<blockquote><i>
But one night when working yet another 12 hour day late into the night, I was short one article... Instead of picking up one of the multitude of books sent to me and typing it, I got lazy and went to the www and "found" something. Bleary-eyed I didnt notice it was copy written and reordered some of it. I did keep the author's name on it rather than outright "stealing" it, and it was my intention to contact the author, but I simply forgot, between proofreading, deliveries, exhaustion.
</i></blockquote>
You would think that someone who has already been told she doesn't understand the basics of copyright law on the web would have taken some time in the interim to learn the basics.  You don't "notice" if something has a copyright on it.  While that actually would be a better system, by now you should know that content, once published, automatically gets a copyright under US law.
<br /><br />
She goes on to explain how this is almost certainly the end for Cooks Source, but that if she did go on, she'd hire a real editor.  Then she concludes with one more attack on Monica:
<blockquote><i>
Thank  you to all our readers, thanks to all our advertisers and writers... and to everyone who has been supportive and who has been a part of Cooks Source. To one writer in particular, Monica Gaudio, I wish you had given me a chance.
</i></blockquote>
Again with the "giving a chance" bit.  It's kind of difficult to take Judith seriously when she didn't give Monica much of a chance.
<br /><br />
Monica, for her part, has done <a href="http://illadore.livejournal.com/32647.html" target="_blank">one final response</a>, noting that she contacted Griggs five times before she posted her story -- which she considers a reasonable "chance."  She also notes the snarky language that Griggs used in response to her requests.<br /><br /><a href="http://www.techdirt.com/articles/20101117/03315211909/cooks-source-apology-really-a-rant-blaming-the-woman-it-copied-for-daring-to-tell-people.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20101117/03315211909/cooks-source-apology-really-a-rant-blaming-the-woman-it-copied-for-daring-to-tell-people.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20101117/03315211909/cooks-source-apology-really-a-rant-blaming-the-woman-it-copied-for-daring-to-tell-people.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>not-very-convincing</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20101117/03315211909</wfw:commentRss>
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<pubDate>Mon, 29 Mar 2010 18:27:00 PDT</pubDate>
<title>NYTimes Has To Apologize, Pay $114k For Mentioning Singapore Had Father/Son Prime Ministers?</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20100329/1340298768.shtml</link>
<guid>http://www.techdirt.com/articles/20100329/1340298768.shtml</guid>
<description><![CDATA[ The NY Times published  <a href="http://www.nytimes.com/2010/03/24/opinion/global/24iht-opednote.html?ref=global-home" target="_blank">an odd sort of "apology" last week</a>, which is now getting a bunch of attention on Twitter:
<blockquote><i>
In 1994, Philip Bowring, a contributor to the International Herald Tribune's op-ed page, agreed as part of an undertaking with the leaders of the government of Singapore that he would not say or imply that Prime Minister Lee Hsien Loong had attained his position through nepotism practiced by his father Lee Kuan Yew. In a February 15, 2010, article, Mr. Bowring nonetheless included these two men in a list of Asian political dynasties, which may have been understood by readers to infer that the younger Mr. Lee did not achieve his position through merit. We wish to state clearly that this inference was not intended. We apologize to Prime Minister Lee Hsien Loong, Minister Mentor Lee Kuan Yew and former Prime Minister Goh Chok Tong for any distress or embarrassment caused by any breach of the undertaking and the article.
</i></blockquote>
There's so much that's bizarre in this short paragraph that it's difficult to know where to start.  But, what may be even more bizarre is what the NY Time's apparently left out.  According to other reports, the NY Times <a href="http://www.huffingtonpost.com/2010/03/25/new-york-times-pays-singa_n_512761.html" target="_blank">also paid $114,000 to the father and son</a> (and to a lawyer representing both).  Either way, this whole thing is very odd.  Why would a reporter for a respectable publication ever agree not to give an opinion on something?  And why would the NY Times' cave for merely stating that having a father and son both as prime minister's represents something of a dynasty?<br /><br /><a href="http://www.techdirt.com/articles/20100329/1340298768.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20100329/1340298768.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20100329/1340298768.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>say-what-now?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20100329/1340298768</wfw:commentRss>
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<pubDate>Tue, 22 Sep 2009 10:36:00 PDT</pubDate>
<title>Lily Allen, Don't Apologize To Me, Apologize To Everyone Else</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20090922/0310156273.shtml</link>
<guid>http://www.techdirt.com/articles/20090922/0310156273.shtml</guid>
<description><![CDATA[ It seems that a few folks misunderstood the point of my post yesterday in joking about Lily Allen's double standard in ranting against unfair copying while <a href="http://www.techdirt.com/articles/20090921/0527456270.shtml">copying blog posts</a> from other sites.  And Lily herself appears to be among those people.  She's <a href="http://idontwanttochangetheworld.blogspot.com/2009/09/50-cent-post.html" target="_new">posted an apology</a>, though, a bit petulantly, starting in all capital letters:
<blockquote><i>
I THINK ITS QUITE OVIOUS THAT I WASNT TRYING TO PASS OF THOSE WORDS AS MY OWN , HERE IS A LINK TO THE WEBSIITE I ACQUIRED THE PIECE FROM . Apologies to Michael Masnick 
</i></blockquote>
While I appreciate the "apology," that's really missing the point.  First, the reason TorrentFreak and I both brought it up wasn't because I was upset about her using the post.  As I clearly said in my response, I thought it was <i>great</i> that she wanted to use our post, and I encouraged her to do so.  The <i>point</i>, though, was that it was a bit hypocritical of her to be going on and on about how evil it is to copy another's work without their permission, when she went and did the same thing.  Furthermore, the point is that when it's natural and easy for people to copy like that, it's time to learn to accept it and use it to your advantage.  So, no apology is necessary to me.  My post wasn't about you trying to pass off my words as your own, but recognizing that <i>even you, Lily Allen</i> copy other people's work all the time, even without realizing it.
<br /><br />
And, yet, in the very same breath, you want to kick people off the internet for doing the same thing?
<br /><br />
If anyone deserves an apology, it's all the people you've been blasting with this complaint that it's "piracy" that's somehow harming artists, when the actual evidence shows no such thing.  Plenty of artists have learned to embrace file sharing and used it to their advantage, suggesting it's not piracy that's the problem -- it's artists unwillingness to adapt and put in place smarter business models.  Running to the gov't and asking them to kick your fans off the internet isn't a new business model.  So, don't apologize to me.  We're happy for you to use Techdirt posts however you want.  We just thought it was worth calling your attention to the fact that even you seem to have no problem copying stuff when convenient, so maybe you should think twice about blasting everyone else for doing the same thing.<br /><br /><a href="http://www.techdirt.com/articles/20090922/0310156273.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20090922/0310156273.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20090922/0310156273.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>sorry,-but-that's-not-the-point</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20090922/0310156273</wfw:commentRss>
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<pubDate>Thu, 12 Jun 2008 17:03:00 PDT</pubDate>
<title>Metallica Says It's Sorry About Review Takedowns; Blames Management</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080612/1113321388.shtml</link>
<guid>http://www.techdirt.com/articles/20080612/1113321388.shtml</guid>
<description><![CDATA[ <a href="http://www.mathewingram.com/work/">Mathew Ingram</a> alerts us to the news that the band Metallica has <a href="http://www.metallica.com/index.asp?item=600942" target="_new">responded on its own website</a> to the controversy over representatives from the band <a href="http://www.techdirt.com/articles/20080609/1927341356.shtml">demanding</a> reviews of the band's latest album get taken offline.  The band's response is basically to blame its management company:
<blockquote><i>
We were informed that someone at Q Prime (our managers) had made the error of asking a few publications to take down reviews of the rough mixes from the new record that were posted on their sites. Our response was "WHY?!!! Why take down mostly positive reviews of the new material and prevent people from getting psyched about the next record. . . that makes no sense to us!" So after a few rounds of managerial ear spank and sentencing everyone at Q Prime to 20 push-ups each, we figured why not take matters into our own hands and just post the links here on our site.
</i></blockquote>
And, with that, they linked to the reviews.  While plausible, the whole thing sounds sketchy at this point.  It seems like a weak cop-out to say "oh, it was our managers' fault" when the band has had so much controversy concerning how it has interacted with the internet community.  Besides, even this response rings hollow.  The band only seemed concerned that the management team took down "mostly positive reviews," not the fact that it took down reviews.  It's nice that they have now linked to the reviews, but the fact that this happened in the first place still seems like a problem.<br /><br /><a href="http://www.techdirt.com/articles/20080612/1113321388.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080612/1113321388.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080612/1113321388.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>always-management's-fault</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080612/1113321388</wfw:commentRss>
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<item>
<pubDate>Tue, 10 Jun 2008 01:18:40 PDT</pubDate>
<title>Better Response To Crimes On YouTube: Force The Criminals To Apologize On YouTube</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080609/1833381353.shtml</link>
<guid>http://www.techdirt.com/articles/20080609/1833381353.shtml</guid>
<description><![CDATA[ We keep seeing stories of proposed legislation to make it a crime to <a href="http://www.techdirt.com/articles/20080512/1802591092.shtml">post video evidence</a> of yourself committing a crime.  This seems totally backwards.  If the person is posting evidence of themselves committing a crime, that makes it that much easier for the police to capture them.  Giving them reasons not to post evidence of their own crime seems backwards -- and even some of those advocating these laws seem to implicitly <a href="http://www.techdirt.com/articles/20080521/1350411194.shtml">recognize</a> this fact.
<br /><br />
It appears one judge has a much more reasonable response in a case involving some kids who committed a dumb act and put the video evidence on YouTube: part of their punishment is to also <a href="http://www.usatoday.com/tech/webguide/internetlife/2008-06-08-youtube_N.htm?csp=34" target="_new">post a video apology on YouTube</a>.  If the idea behind putting the video up on YouTube was to get some "fame" for filming themselves doing something stupid, shaming them on YouTube seems a lot more sensible than adding additional criminal charges.<br /><br /><a href="http://www.techdirt.com/articles/20080609/1833381353.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080609/1833381353.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080609/1833381353.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>much-better-response</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080609/1833381353</wfw:commentRss>
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<item>
<pubDate>Fri, 2 May 2008 11:28:55 PDT</pubDate>
<title>Judge Apologizes, Pays $100k To Tom Siebel For Malicious Lawsuit</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080502/0309361006.shtml</link>
<guid>http://www.techdirt.com/articles/20080502/0309361006.shtml</guid>
<description><![CDATA[ Now here's something you don't often see.  As part of a settlement, a California judge has <a href="http://hosted.ap.org/dynamic/stories/S/SIEBEL_VINDICATION?SITE=CADIU&#038;SECTION=HOME&#038;TEMPLATE=DEFAULT" target="_new">publicly apologized and paid Tom Siebel $100,000</a> to settle a twelve-year battle over charges of sexual discrimination filed against Siebel by this judge back when she was an attorney.  Siebel, who founded the software company which bore his name until it was sold to Oracle, was sued in 1996 for wrongful termination and sexual discrimination in the firing of a sales exec who was represented by this judge (before she was a judge).    However, there was little evidence to support the claims, and all were thrown out (other than a claim that Siebel had failed to pay some past due bonuses).  After the case ended, Siebel then sued the attorneys for malicious prosecution -- and this agreement is the settlement.  Siebel, who doesn't need the money, says he'll donate it to Stanford to be used in a program on legal ethics.<br /><br /><a href="http://www.techdirt.com/articles/20080502/0309361006.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080502/0309361006.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080502/0309361006.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>you-don't-see-that-every-day</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080502/0309361006</wfw:commentRss>
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