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<title>Techdirt. Stories about &quot;bt&quot;</title>
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<image><title>Techdirt. Stories about &quot;bt&quot;</title><url>http://www.techdirt.com/images/td-88x31.gif</url><link>http://www.techdirt.com/</link></image>
<item>
<pubDate>Fri, 29 Jun 2012 13:17:00 PDT</pubDate>
<title>UK's 3-Strikes Plan Continues To Grind Through The System; Still Not In Force, Still Awful</title>
<dc:creator>Glyn Moody</dc:creator>
<link>http://www.techdirt.com/articles/20120629/07141319534/uks-3-strikes-plan-continues-to-grind-through-system-still-not-force-still-awful.shtml</link>
<guid>http://www.techdirt.com/articles/20120629/07141319534/uks-3-strikes-plan-continues-to-grind-through-system-still-not-force-still-awful.shtml</guid>
<description><![CDATA[ <p>As Techdirt <a href="http://www.techdirt.com/articles/20100407/1519078915.shtml">reported</a> in 2010, the passage of the Digital Economy Act was one of the most disgraceful travesties of the UK parliamentary process in recent times; it was badly drafted, hardly revised and then pushed through with almost no debate in the dying moments of the previous government.  Since then, two UK ISPs -- BT and TalkTalk -- have challenged the Act in the courts, but <a href="http://www.techdirt.com/articles/20120306/18075618006/uk-isps-lose-their-challenge-to-digital-economy-act-entertainment-industry-responds-condescendingly.shtml">lost</a> earlier this year.
</p><p>
This has cleared the way for the UK communications regulator Ofcom to spell out <a href="http://media.ofcom.org.uk/2012/06/26/new-measures-to-protect-online-copyright-and-inform-consumers/">how the 3-strikes system would work</a> by publishing

<i><blockquote>a draft code for consultation that would require large internet service providers (ISPs) to inform customers of allegations that their internet connection has been used to infringe copyright.</blockquote></i>

Here's the summary:

<i><blockquote>The code will initially cover ISPs with more than 400,000 broadband-enabled fixed lines -- currently BT, Everything Everywhere, O2, Sky, TalkTalk Group and Virgin Media. Together these providers account for more than 93% of the retail broadband market in the UK.
<br /><br />
The draft code requires ISPs to send letters to customers, at least a month apart, informing them when their account is connected to reports of suspected online copyright infringement.
<br /><br />
If a customer receives three letters or more within a 12-month period, anonymous information may be provided on request to copyright owners showing them which infringement reports are linked to that customer&#8217;s account. The copyright owner may then seek a court order requiring the ISP to reveal the identity of the customer, with a view to taking legal action for infringement under the Copyright Designs and Patent Act 1988.</blockquote></i>

A crucial aspect of this approach is how those allegedly infringing on copyright can appeal:

<i><blockquote>Customers would have the right to challenge any allegation of infringement through an independent appeals body. Ofcom will appoint this body and require it to establish transparent, accessible appeal procedures. Copyright owners will need Ofcom approval of their procedures for gathering evidence of infringement before they can be used under the scheme.</blockquote></i>

That last point, that the evidence-gathering system employed by copyright owners must be approved by Ofcom, is one welcome change to the first draft of the code, which was put out for comments in May 2010.  Indeed, Ofcom has announced that it plans to sponsor the development of a publicly-available standard to help promote "good practice in evidence gathering".  This should ensure that at least the IP addresses of alleged infringers are obtained in a reasonably rigorous way.
</p><p>
However, an IP address on its own doesn't identify the person responsible for the alleged infringement -- the use of an open wifi network is an obvious reason why not.  This touches on one of only four grounds allowed for appeal (in the original draft, other reasons were permitted, but Ofcom has now narrowed this down "following a direction from the [UK] Government"):

<i><blockquote>the act constituting the apparent infringement to which a copyright infringement report relates was not done by the subscriber and the subscriber took reasonable steps to prevent other persons infringing copyright by means of the internet access service;
</blockquote></i>

The big question, of course, is what constitutes "reasonable steps": would, for example, WEP-encrypted wifi be enough, even though <a href="http://news.bbc.co.uk/1/hi/7052223.stm">WEP is now easy to break</a>? Ofcom passes the buck on this one:

<i><blockquote>we believe it is for the appeals body, not Ofcom, to assess the evidence presented by subscribers and to determine the basis on which it will assess the reasonableness of any steps that the subscriber may have taken to secure its internet access service. </blockquote></i>

This means a crucial aspect of the Digital Economy Act -- on what grounds people can appeal against allegations of copyright infringement -- is still unclear.  And remember that this current code is only about sending out warning letters: we still don't know what might happen after that.  Ofcom merely says that any "technical measures" -- like throttling speeds or disconnection -- would require further legislation before they could be considered.
</p><p>
Although far from complete, the current code already imposes an unnecessary burden on ISPs that are merely providing the digital plumbing.  Worse, it starts from the assumption that those accused of infringement are guilty, and must prove their innocence in an appeals process &#8211; but how on earth do you prove a negative: that you <b>didn't</b> download a file?
</p><p>
What makes this even more deplorable is that the copyright industries <b>still</b> haven't provided any credible, independent evidence that unauthorized file sharing is damaging them.  In fact, as Techdirt has shown in its report <a href="http://www.techdirt.com/skyisrising/">The Sky is Rising</a>, they are all flourishing.  This means that fundamental rights are being harmed, and costs incurred, without justification and probably for no ultimate benefit, since determined downloaders will simply switch to using VPNs or other means. The longer the great Digital Economy Act farce drags on, the more absurd it becomes from every viewpoint.
</p><p>
Follow me @glynmoody on <a href="http://twitter.com/glynmoody">Twitter</a> or <a href="http://identi.ca/glynmoody">identi.ca</a>, and on <a href="https://plus.google.com/100647702320088380533">Google+</a></p><br /><br /><a href="http://www.techdirt.com/articles/20120629/07141319534/uks-3-strikes-plan-continues-to-grind-through-system-still-not-force-still-awful.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120629/07141319534/uks-3-strikes-plan-continues-to-grind-through-system-still-not-force-still-awful.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120629/07141319534/uks-3-strikes-plan-continues-to-grind-through-system-still-not-force-still-awful.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>put-it-out-of-its-misery</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20120629/07141319534</wfw:commentRss>
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<pubDate>Wed, 7 Mar 2012 05:06:01 PST</pubDate>
<title>UK ISPs Lose Their Challenge To The Digital Economy Act; Entertainment Industry Responds Condescendingly</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20120306/18075618006/uk-isps-lose-their-challenge-to-digital-economy-act-entertainment-industry-responds-condescendingly.shtml</link>
<guid>http://www.techdirt.com/articles/20120306/18075618006/uk-isps-lose-their-challenge-to-digital-economy-act-entertainment-industry-responds-condescendingly.shtml</guid>
<description><![CDATA[ UK ISPs BT and Talktalk <a href="http://www.techdirt.com/articles/20100708/02053910120.shtml">challenged</a> the Digital Economy Act soon after it was passed, complaining about how the law was approved, about the implementation details and how it would put them at a competitive disadvantage.  Unfortunately, the final appeal in that lawsuit has been rejected, and <a href="http://www.guardian.co.uk/technology/2012/mar/06/internet-provider-lose-challenge-digital-economy-act" target="_blank">the ISPs may now be forced to start cutting off users and playing the role of copyright cops</a> for the entertainment industry.  The court's basically said that there's nothing against European law in the Digital Economy Act.  Even worse, it found nothing wrong with putting a significant chunk of the costs (about 25%) on the ISPs themselves.  In what world is it reasonably to force an industry to pay to protect another industry from innovation?  The only point where the ISPs won was on not having to pay 25% of regulator Ofcom's costs in setting up an appeals body.
<br /><br />
What's somewhat ridiculous, however, is to then watch the entertainment industry practically <i>gloat</i> about this result.  Geoff Taylor from the BPI responded by claiming that:
<blockquote><i>
"The ISPs' failed legal challenge has meant yet another year of harm to British musicians and creators from illegal filesharing."
</i></blockquote>
That's ridiculous on multiple levels.  First of all, prove the harm.  We'll wait.  And wait.  Because BPI can't do it.  But, second, that assumes that kicking people off the internet will actually solve "the problem."  It won't.  The problem is with the fact that the companies represented by BPI refuse to adapt in a significant way, and thus users move towards more convenient, more efficient and better priced offerings.
<br /><br />
PACT -- a UK trade group representing "independent creative content producers," the kind of folks who rely on an open internet and who <i>should</i> be terrified about the impact of something like the DEA, again, was <a href="http://www.pact.co.uk/about-us/news/bt-and-talk-talk-lose-appeal-against-dea/" target="_blank">extremely condescending</a> to the legitimate concerns of ISPs:
<blockquote><i>
John McVay, CEO of Pact, said: "Rather than needlessly spending more time and money on further legal challenges, BT and TalkTalk now need to focus on working with rights holders and the Government in implementing the Digital Economy Act with immediate effect."
</i></blockquote> 
Immediate effect to raise costs and decrease access -- none of which will do a damn thing to get people to pay more for content.  Others were <a href="http://www.musicweek.com/story.asp?sectioncode=1&#038;storycode=1048737" target="_blank">equally condescending and obnoxious</a>.  There was Equity general secretary Christine Payne:
<blockquote><i>
&#8220;Once again a judge has made it extremely clear that the Digital Economy Act is a fair, focused, proportionate and efficient system for consumers and the creative industry,&#8221; she added. &#8220;Rather than individuals being hauled into court, the DEA makes it possible to conduct a mass consumer education programme. BT and TalkTalk need to stop fighting and start obeying the law.&#8221;
</i></blockquote>
Hint to Christine: no "education programme" involves legislation requiring one industry to police users to stop them from doing what they want because a different industry is too lazy or clueless to adapt.
<blockquote><i>
The Film Distributors&#8217; Association president Lord Puttnam CBE hoped the court decision would put an end to &#8220;a long chapter of uncertainty, and the DEA can now help in implementing a mass consumer education programme so that people, especially young people, can come to appreciate the damage piracy inflicts on the whole of the creative community&#8221;.
</i></blockquote>
Kicking people offline and making ISPs copyright cops <i>is not</i> an education program, and the "problem" the industry faces <i>is not</i> an education problem.  People know that copyright infringement is illegal.  It's not because of ignorance that they're doing what they do.  It's because the industry refuses to offer what they want in a convenient manner at a reasonable price.
<blockquote><i>
The British Video Association&#8217;s director general Lavinia Carey added: &#8220;Several other countries are adopting this measure and it would be bad for Britain&#8217;s creative industries to be left behind more forward thinking nations who are supporting their creative economies at this difficult time of transition towards increased digital consumption during this period of recession.&#8221;
</i></blockquote>
Not that many countries, actually, and there's widespread opposition where it's happening, as well as significant concerns about the collateral damage.  Over in France, of course, there are efforts under way by opposition parties to dump Hadopi as soon as possible.  Pretending that this is some sort of widespread, agreed upon strategy that other countries are adopting widely is simply false.
<br /><br />
But, in the end, this reaction shows how the industry continues to have its collective head in the sand on this particular issue.  They think that users just need "education."  That's wrong.  It's the industry that needs education.  It needs innovation on how to adapt, on how to meet consumers needs and on how to actually embrace what the technology allows.  Until it does that, no "education program" is going to help... and the collateral damage of the DEA's program is only going to make things worse, and make sure that another generation of young people have no respect at all for the entertainment industry.<br /><br /><a href="http://www.techdirt.com/articles/20120306/18075618006/uk-isps-lose-their-challenge-to-digital-economy-act-entertainment-industry-responds-condescendingly.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20120306/18075618006/uk-isps-lose-their-challenge-to-digital-economy-act-entertainment-industry-responds-condescendingly.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20120306/18075618006/uk-isps-lose-their-challenge-to-digital-economy-act-entertainment-industry-responds-condescendingly.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>ok,-start-your-censors</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20120306/18075618006</wfw:commentRss>
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<pubDate>Fri, 23 Dec 2011 18:40:31 PST</pubDate>
<title>How Even Highly-Targeted Censorship Can Lead To Overblocking</title>
<dc:creator>Glyn Moody</dc:creator>
<link>http://www.techdirt.com/articles/20111223/09330517181/how-even-highly-targeted-censorship-can-lead-to-overblocking.shtml</link>
<guid>http://www.techdirt.com/articles/20111223/09330517181/how-even-highly-targeted-censorship-can-lead-to-overblocking.shtml</guid>
<description><![CDATA[ <p>As the battle rages over SOPA and PIPA, censorship is very much on people's minds.  But there are many different kinds of censorship, operating at different levels of precision.  For example, while some forms are crude and inexact, like Homeland Security's shutdown of <a href="http://www.techdirt.com/articles/20110220/17533013176/ice-finally-admits-it-totally-screwed-up-next-time-perhaps-itll-try-due-process.shtml">84,000 sites</a>, others are highly targeted, and designed to block in a very specific way. 
</p><p>
That's the case for the attempted blocking of <a href="http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml">Newzbin2</a> in the UK.  The judge, Justice Arnold, ordered the ISP BT to take a two-stage approach (possible thanks to the pre-existing "Cleanfeed" system it had set up to block child pornography).  
</p><p>
If an IP address matches one of those contained in the blocking list, the request to access the site is routed to a proxy server where the exact URL &ndash; the specific address including the directory and filename &ndash; is examined.  If that matches too, access is denied.  The judge specified this technique, rather than simply ordering the IP address to be blocked, for an important reason, which <a href="http://www.bailii.org/ew/cases/EWHC/Ch/2011/2714.html#para6">he explained in one of his rulings</a>:

<i><blockquote>the Studios now accept that the order should refer to IP address re-routing and not IP address blocking. It appears that IP address blocking could lead to "overblocking" of sites or pages that ought not to be blocked.</blockquote></i>

However, as James Firth notes in a blog post, <a href="http://www.slightlyrightofcentre.com/2011/12/sky-blocks-newzbin-important-legal-and.html">overblocking is still likely to occur</a> thanks to the combination of two factors:

<i><blockquote>The first is that Newzbin will - and there's strong evidence they have done already, several times - change their IP address. It is well known that IP addresses have all but run out. Nearly all IP addresses allocated are recycled - they've been in use before. 
<br /><br />
Pity the website owner who picks up Newzbin's old IP address. Under Arnold, J's BT ruling the new owner of the IP address would have some solace in that the URL would not match, therefore BT customers would still be able to access the website, albeit via a proxy.  Re-routing via the proxy may cause some minor problems, but that's a bit of a side issue.
<br /><br />
In the case of  Sky, [another UK ISP now blocking Newzbin2] unless Sky happen to also use a 2-stage blocking system [like BT] - and my contacts tell me they do not - then whoever picks up the old recycled IP addresses from Newzbin will find themselves blocked.</blockquote></i>

As Firth points out, one of the many worrying aspects of the Newzbin2 judgment is that there doesn't appear to be any mechanism for removing IP addresses once they have been placed on the blocking list &ndash; even if they are no longer used by Newzbin2.  Adding new ones, by contrast, is explicitly permitted:

<i><blockquote>sites "whose sole or predominant purpose is to enable or facilitate access to the Newzbin[2] website" (para 10) can find themselves blocked, again without re-application to the court. If someone creates a website explaining how to work around the block, and this website did very little else but explain how to access Newzbin, it too could be blocked.</blockquote></i>

That would lead to yet more IP addresses being added to the list, which might then be handed out again to new users as they are recycled from ephemeral sites that pop up and then disappear.
</p><p>
What Firth's analysis shows is how even relatively "sophisticated" censorship systems that aim to minimize damage to other sites can lead to overblocking because not every situation can be foreseen or planned for.  Now imagine what SOPA/PIPA will do.
</p><p>
Follow me @glynmoody on <a href="http://twitter.com/glynmoody">Twitter</a> or <a href="http://identi.ca/glynmoody">identi.ca</a>, and on <a href="https://plus.google.com/100647702320088380533">Google+</a></p><br /><br /><a href="http://www.techdirt.com/articles/20111223/09330517181/how-even-highly-targeted-censorship-can-lead-to-overblocking.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20111223/09330517181/how-even-highly-targeted-censorship-can-lead-to-overblocking.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20111223/09330517181/how-even-highly-targeted-censorship-can-lead-to-overblocking.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>unintended-consequences</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20111223/09330517181</wfw:commentRss>
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<pubDate>Wed, 26 Oct 2011 04:09:27 PDT</pubDate>
<title>UK Court Upholds Its First Web Censorship Order: BT Has 14 Days To Block Access To Newzbin2 &#038; Gets To Pay For The Privelege</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20111026/04022516521/uk-court-upholds-its-first-web-censorship-order-bt-has-14-days-to-block-access-to-newzbin2-gets-to-pay-privelege.shtml</link>
<guid>http://www.techdirt.com/articles/20111026/04022516521/uk-court-upholds-its-first-web-censorship-order-bt-has-14-days-to-block-access-to-newzbin2-gets-to-pay-privelege.shtml</guid>
<description><![CDATA[ Back in July, we noted that a UK court ordered ISP BT to begin <a href="http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml">censoring the web</a>, beginning with a blockade of Newzbin2, which the MPAA has been trying to destroy.  After a user petitioned the court to seek alternatives to censorship, the court <a href="http://www.bbc.co.uk/news/technology-15459005?utm_source=twitterfeed&#038;utm_medium=twitter" target="_blank">rejected that request</a> and has <a href="http://www.bailii.org/cgi-bin/markup.cgi?doc=/ew/cases/EWHC/Ch/2011/2714.html&#038;query=Newzbin&#038;method=boolean" target="_blank">issued a ruling</a> giving BT just 14 days to figure out how to block users from accessing Newzbin.  Not surprisingly, the entertainment industry is thrilled.  Any new opportunity to put the entire burden on ISPs is one that it celebrates.  Why should the entertainment industry have to adapt to a changing world when it can run to court, and have the court force tech companies to pretend that new technologies don't exist.
<br /><br />
A few scary specifics in the full ruling, starting with this: the expense to implement the blocking is entirely dumped on BT.  The judge seems to say that since BT is a commercial enterprise, and profits from people using its services to infringe, it must pay.  That's ridiculous.  Just because people use BT's service to break the law, shouldn't make BT responsible for the costs of stopping user activities.
<br /><br />
Next up, rather than just block URLs, BT has to block the URLs using intrusive, privacy-destroying deep packet inspecting... and "re-route"  IP addresses.  The studios and the MPAA are apparently allowed to just keep submitting any URLs or IP addresses it finds that lead to Newzbin, and get them easily added to the blocklist.  And, at Hollywood's urging, the judge left that expansive, such that even if a URL or IP address point to other legal content, along with Newzbin, those URLs and IPs can be censored.
<br /><br />
Finally, and most amazingly, the judge seems to admit the court's technological cluelessness in admitting that it did not realize that a full on IP block (rather than re-routing) might lead to overblocking of innocent sites.  And yet it still went forward, despite this rather blatant admission of ignorance. 
<br /><br />
And with this, the UK goes one step closer to more blatant web censorship.<br /><br /><a href="http://www.techdirt.com/articles/20111026/04022516521/uk-court-upholds-its-first-web-censorship-order-bt-has-14-days-to-block-access-to-newzbin2-gets-to-pay-privelege.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20111026/04022516521/uk-court-upholds-its-first-web-censorship-order-bt-has-14-days-to-block-access-to-newzbin2-gets-to-pay-privelege.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20111026/04022516521/uk-court-upholds-its-first-web-censorship-order-bt-has-14-days-to-block-access-to-newzbin2-gets-to-pay-privelege.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>that's-one-slippery-slope</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20111026/04022516521</wfw:commentRss>
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<pubDate>Wed, 3 Aug 2011 04:07:35 PDT</pubDate>
<title>BPI Using Newzbin2 Ruling To Seek Much Broader Censorship Of Sites It Doesn't Like In The UK</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110802/14003715365/bpi-using-newzbin2-ruling-to-seek-much-broader-censorship-sites-it-doesnt-like-uk.shtml</link>
<guid>http://www.techdirt.com/articles/20110802/14003715365/bpi-using-newzbin2-ruling-to-seek-much-broader-censorship-sites-it-doesnt-like-uk.shtml</guid>
<description><![CDATA[ <a href="http://www.techdirt.com/profile.php?u=md1500">md1500</a> points us to news that will surprise absolutely no one.  Apparently BPI (the UK version of the RIAA) is using the <a href="http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml">Newzbin2 ruling</a> to <a href="http://www.musicweek.com/story.asp?sectioncode=1&#038;storycode=1046130&#038;c=1" target="_blank">seek broad censorship over a variety of websites it doesn't like</a>:
<blockquote><i>
The first likely step, which could be just days away, will be to ask ISPs to block some of the biggest illegal websites. It is not known yet which sites &ndash; and, therefore, which ISPs will be targeted. If ISPs do not block these sites voluntarily, the BPI will ratchet up the pressure and will seek court orders &ndash; citing 97A and the MPA case &ndash; requiring them to do so.
</i></blockquote>
And this is what censorship begets: more censorship.  It's especially troubling when it comes from the entertainment industry -- an industry who has a history of declaring all sorts of useful tools and services -- the player piano, the radio, cable tv, the photocopier, the vcr, the dvr, the mp3 player, online video, etc. -- as infringing, because of their own unwillingness to adapt.<br /><br /><a href="http://www.techdirt.com/articles/20110802/14003715365/bpi-using-newzbin2-ruling-to-seek-much-broader-censorship-sites-it-doesnt-like-uk.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110802/14003715365/bpi-using-newzbin2-ruling-to-seek-much-broader-censorship-sites-it-doesnt-like-uk.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110802/14003715365/bpi-using-newzbin2-ruling-to-seek-much-broader-censorship-sites-it-doesnt-like-uk.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>did-anyone-not-see-that-coming?</slash:department>
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<pubDate>Thu, 28 Jul 2011 13:59:32 PDT</pubDate>
<title>UK Court Orders BT To Block Access To Usenet Site Hollywood Hates</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml</link>
<guid>http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml</guid>
<description><![CDATA[ It's been quite a week for UK copyright law, hasn't it?  Today alone we've reported on UK courts deciding that they're qualified to <a href="http://www.techdirt.com/articles/20110727/12125315287/forget-stormtrooper-costumes-get-worried-about-uk-courts-saying-they-can-judge-us-copyright-law.shtml">rule on US copyright law</a> and that <a href="http://www.techdirt.com/articles/20110727/12544415289/uk-appeals-court-agrees-that-clicking-link-opening-website-is-infringing.shtml">merely clicking a link</a> to open a web page can be infringement.  To top it all off, the UK high court ruled that <a href="http://www.guardian.co.uk/technology/2011/jul/28/high-court-bt-filesharing-website-newzbin2" target="_blank">BT must block access to Usenet service provider Newzbin2</a>.  This is an incredibly questionable decision that plunges the UK into blatant government censorship.  And, of course, the entertainment industry (who you would think would know better than to celebrate censorship) is thrilled beyond belief.
<br><br>
The ruling itself is quite troubling:
<blockquote><i>
"In my judgment it follows that BT has actual knowledge of other persons using its service to infringe copyright: it knows that the users and operators of Newzbin2 infringe copyright on a large scale, and in particular infringe the copyrights of the studios in large numbers of their films and television programmes," said Justice Arnold in his ruling at the high court in London.
<br><br>
"[BT] knows that the users of Newzbin2 include BT subscribers, and it knows those users use its service to receive infringing copies of copyright works made available to them by Newzbin2," Arnold added.
</i></blockquote>
There are many problems with this.  First of all, an ISP should never be responsible for the actions of its users, and yet that's what the court is saying here.  Furthermore, Usenet, which has been around for ages (and, of course, predates the web) does have non-infringing uses as well.  Sure, many people do now use it to infringe, but it's pretty ridiculous to blame BT for allowing access to one service that provides access to Newzbin2, because some of its users infringe on copyrights.  Furthermore, it's not even "Newzbin" that is making this content available, as the judge wrote.  It's <i>users</i> who are making the content available.
<br><br>
Considering the sites that the entertainment industry has <a href="http://www.techdirt.com/articles/20110620/01370314750/universal-music-goes-to-war-against-popular-hip-hop-sites-blogs.shtml">declared infringing</a> -- including the Internet Archive, Vimeo, SoundCloud, Vibe.com and tons of blogs and forums, this is a very worrying sign indeed.  Basically, if the entertainment industry is scared of your online site or service, and too clueless to figure out how to use it, you can be booted off the internet in the UK.  Scary stuff.<br /><br /><a href="http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110728/12130215299/uk-court-orders-bt-to-block-access-to-usenet-site-hollywood-hates.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>this-won't-end-well</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110728/12130215299</wfw:commentRss>
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<item>
<pubDate>Wed, 29 Jun 2011 14:32:00 PDT</pubDate>
<title>MPAA Still More Focused On Those Darn 'Pirates' Rather Than Making Money</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110628/17471414896/mpaa-still-more-focused-those-darn-pirates-rather-than-making-money.shtml</link>
<guid>http://www.techdirt.com/articles/20110628/17471414896/mpaa-still-more-focused-those-darn-pirates-rather-than-making-money.shtml</guid>
<description><![CDATA[ It appears that the MPAA's whac-a-mole game of pointlessness continues.  As a whole bunch of you have been submitting, the MPAA's international arm (just chop off the last "A" in the name and you get the MPA) is <a href="http://www.bbc.co.uk/news/technology-13927335" target="_blank">asking a court in the UK to issue an injunction</a> forcing ISP BT to block everyone's access to Newzbin.  Newzbin, of course, is a Usenet aggregator, that was <a href="http://www.techdirt.com/articles/20100331/0152258801.shtml">found liable</a> for infringement via its service, in large part because the site's staffers actively promoted that you could use the service to infringe.  This was no surprise, as courts don't look kindly on encouraging people to infringe.  What then followed was a bizarre and <a href="http://www.techdirt.com/articles/20100607/0125549709.shtml">convoluted</a> mess, in which Newzbin reappeared -- though it's not entirely clear how or who was behind it.  
<br /><br />
So, now, the MPA has decided that it's easier to just try to block access to it.  Apparently the UK already has a "Great Firewall" type of system that requires ISPs to block access to sites deemed to be child porn sites, and the MPA says that it should be simple to start censoring "pirate" sites that it doesn't like as well.  Of course, if you don't see the slippery slope there, you probably missed the story about how a list of "pirate sites" to be blocked, which was put together for ad giant GroupM with help from MPAA members Viacom and Warner Bros., <a href="http://www.techdirt.com/articles/20110620/01370314750/universal-music-goes-to-war-against-popular-hip-hop-sites-blogs.shtml">included</a> such evil sites as the Internet Archive, Vimeo and SoundCloud.  How long until the MPAA asks them to be blocked from the UK as well?  Of course, this is what happens when <a href="http://www.techdirt.com/articles/20110221/15024713194/why-is-mpaas-top-priority-fighting-piracy-rather-than-helping-film-industry-thrive.shtml">"fighting piracy,"</a> rather than "helping studios adapt and make money" is your number one priority.   You end up with an entire <a href="http://www.techdirt.com/articles/20110106/15173612553/when-you-have-chief-content-protection-officer-youre-doing-it-wrong.shtml">"content protection"</a> division with multiple vice presidents... but no "here's how we adapt and make money" division.  And all those "content protection" lawyers have to have <i>something</i> to do, so why not press for blanket censorship?  It sure beats working...<br /><br /><a href="http://www.techdirt.com/articles/20110628/17471414896/mpaa-still-more-focused-those-darn-pirates-rather-than-making-money.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110628/17471414896/mpaa-still-more-focused-those-darn-pirates-rather-than-making-money.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110628/17471414896/mpaa-still-more-focused-those-darn-pirates-rather-than-making-money.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>good-luck-with-that</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110628/17471414896</wfw:commentRss>
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<item>
<pubDate>Tue, 15 Mar 2011 03:14:00 PDT</pubDate>
<title>As AT&#038;T Introduces Caps, BT Removes Them; Says Investing In Network Is Smarter</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20110314/08473413487/as-att-introduces-caps-bt-removes-them-says-investing-network-is-smarter.shtml</link>
<guid>http://www.techdirt.com/articles/20110314/08473413487/as-att-introduces-caps-bt-removes-them-says-investing-network-is-smarter.shtml</guid>
<description><![CDATA[ A few years ago, we noted that BT's CTO had <a href="http://www.techdirt.com/articles/20070413/011103.shtml">admitted</a> that there weren't any congestion issues that required traffic shaping or other limitations on the network, just so long as they continued to do basic investments in network infrastructure.  And, indeed, just as <a href="http://www.techdirt.com/articles/20110313/15543713473/att-jumps-into-metered-broadband-pool-150-gig-limit-dsl.shtml">AT&#038;T is introducing broadband caps</a>, BT has announced <a href="http://www.dslreports.com/shownews/British-Telecom-Sheds-Usage-Caps-113153" target="_blank">that it's removing them, because there's no need thanks to infrastructure investments</a>.
<blockquote><i>
BT will remove the FUP controls currently applied to customers with &lsquo;atypical&rsquo; usage. Today atypical users are restricted at 300GB usage and account for less than 0.5% of the BT customer base. BT will not target any individuals with restrictions based on usage levels. However, we still have traffic management policies that will restrict certain applications / protocols, such as P2P, when the network is busy. As BT continues to invest in the network and network bandwidth we can now remove these restrictions and ensure the experience of the wider customer base.
</i></blockquote>
Of course, it's worth noting that following our original post, a commenter pointed out that there was plenty of competition in the UK market, but there still were caps.  Perhaps that's going away.  Competition drives investment and innovation... and that gets you away from unnecessary limits.<br /><br /><a href="http://www.techdirt.com/articles/20110314/08473413487/as-att-introduces-caps-bt-removes-them-says-investing-network-is-smarter.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20110314/08473413487/as-att-introduces-caps-bt-removes-them-says-investing-network-is-smarter.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20110314/08473413487/as-att-introduces-caps-bt-removes-them-says-investing-network-is-smarter.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>but-of-course</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20110314/08473413487</wfw:commentRss>
</item>
<item>
<pubDate>Tue, 5 Oct 2010 04:52:00 PDT</pubDate>
<title>UK ISPs Refusing To Hand Over Subscriber Data To Pre-Settlement Lawyers Due To ACS:Law Data Leaks</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20101004/21455811288/uk-isps-refusing-to-hand-over-subscriber-data-to-pre-settlement-lawyers-due-to-acs-law-data-leaks.shtml</link>
<guid>http://www.techdirt.com/articles/20101004/21455811288/uk-isps-refusing-to-hand-over-subscriber-data-to-pre-settlement-lawyers-due-to-acs-law-data-leaks.shtml</guid>
<description><![CDATA[ The fallout from the ACS:Law <a href="http://www.techdirt.com/articles/20100927/00183711179/pre-settlement-shakedown-by-acs-law-doesn-t-seem-quite-so-profitable.shtml">email leak</a> continues.  Law firm Gallant Macmillan, who only recently <a href="http://www.techdirt.com/articles/20100712/12492810179.shtml">jumped into</a> the pre-settlement shakedown game, went to court this week to seek the names of various people it wanted to send such letters to and UK ISPs BT and Plusnet -- who had previously cooperated with such requests -- <a href="http://torrentfreak.com/uk-isps-successfully-resist-file-sharing-data-handover-101004/?utm_source=feedburner&#038;utm_medium=feed&#038;utm_campaign=Feed%3A Torrentfreak %28Torrentfreak%29" target="_blank">refused to hand over the information</a>, citing the <a href="http://www.techdirt.com/articles/20100927/16595811186/privacy-international-plans-to-sue-acs-law-for-mishandling-information-on-those-it-threatened.shtml">privacy issues</a> raised by the fact that ACS:Law did not properly store and privatize the information it received on subscribers.  Of course, it's a bit weak to wait until now to make this complaint.  These ISPs should have been standing up for their users from the beginning.  Still, better late than never.<br /><br /><a href="http://www.techdirt.com/articles/20101004/21455811288/uk-isps-refusing-to-hand-over-subscriber-data-to-pre-settlement-lawyers-due-to-acs-law-data-leaks.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20101004/21455811288/uk-isps-refusing-to-hand-over-subscriber-data-to-pre-settlement-lawyers-due-to-acs-law-data-leaks.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20101004/21455811288/uk-isps-refusing-to-hand-over-subscriber-data-to-pre-settlement-lawyers-due-to-acs-law-data-leaks.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>oh,-now-they-decide-this?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20101004/21455811288</wfw:commentRss>
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<item>
<pubDate>Thu, 8 Jul 2010 04:29:14 PDT</pubDate>
<title>UK ISPs Already Taking The Digital Economy Act To Court</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20100708/02053910120.shtml</link>
<guid>http://www.techdirt.com/articles/20100708/02053910120.shtml</guid>
<description><![CDATA[ BT and TalkTalk, two UK ISPs who had been critics of the Digital Economy Act all along, are now <a href="http://news.bbc.co.uk/2/hi/technology/10542400.stm" target="_blank">going to court to find out if it's legal</a>, before they go through the hassle of implementing any of the provisions.  They're apparently claiming that the law was passed with "insufficient scrutiny," and that the implementation rules coming out of Ofcom put them at a disadvantage competitively.  While both of those things are true, it's not clear that this makes the law invalid.  It would certainly be nice if the courts ruled it invalid, but it also seems like a long shot.<br /><br /><a href="http://www.techdirt.com/articles/20100708/02053910120.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20100708/02053910120.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20100708/02053910120.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>is-it-legit?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20100708/02053910120</wfw:commentRss>
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<item>
<pubDate>Fri, 2 Oct 2009 10:54:18 PDT</pubDate>
<title>BPI Unhappy With Techdirt, Seeks To Correct The Record... But Still Gets It Wrong</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20091002/0221466404.shtml</link>
<guid>http://www.techdirt.com/articles/20091002/0221466404.shtml</guid>
<description><![CDATA[ So, we recently wrote about how Geoff Taylor, head of BPI (the UK's equivalent of the RIAA) seemed to be going after British Telecom (BT) with a variety of <a href="http://www.techdirt.com/articles/20090929/0345526350.shtml">highly questionable claims</a> about how BT had some sort of obligation to stop file sharing on its network, and that BT was using unauthorized file sharing to <a href="http://www.techdirt.com/articles/20090925/0811426323.shtml">prop up its own business model</a>.  Both claims are flat out ridiculous, but BPI apparently was quite upset with us pointing that out.  Of course, rather than actually respond in the comments where we might have a conversation about it, they've been sending us a series of emails, taking issue with our statements and laying out their claims in more detail.  In the interest of an <i>open</i> debate, I'll post BPI's comments here, with my responses mixed in (but of course):
<blockquote><i>
It's unfortunate that in a piece which wrongly charges BPI with making things up, you have misrepresented what our Chief Executive said.  He did not say that "BT broke the law in not stopping file sharing", as you assert.
</i></blockquote>
Hmm.  Let's look at what he did say: "If you operate a commercial service and know it is being used to break the law, taking steps to ensure it is used legally is a cost of doing business."  Perhaps there's a way to interpret that, which doesn't imply that BT is breaking the law in not stopping illegal activity, but it seems like that is the rather clear implication of his statement.  But, BPI goes on to say they actually just meant BT has a "social responsibility" to stop the illegal activity.  Ah.
<blockquote><i>
BT fosters a reputation as a socially responsible company. BPI has questioned whether it's appropriate for such a company to do nothing about 100,000 instances "a small sample" of the illegal behaviour that BT knows is occurring on its network.  BT knows about this activity because BPI provides detailed weekly notifications enabling BT to verify each and every infringement.  BPI's notifications are based upon robust copyright infringement detection techniques which have been accepted by the UK High Court in over 150 cases.
</i></blockquote>
I see.  Would that be the same "robust copyright infringement detection system" that a recent study in the UK found was <a href="http://www.guardian.co.uk/money/2008/nov/28/internet-porn-bill-mistake" target="_blank">accusing elderly couples of downloading gay porn</a>, along with a significant number of other "false positives"?  Furthermore, there's quite a difference between knowing that there is illegal activity on the network and being able to <i>stop it</i>.  As we noted in one of our original posts, in a land with due process (the UK has that, right?), people aren't guilty upon accusation.  It appears that BPI has leapfrogged beyond even the draconian "three strikes" proposals and is looking for something of a "one strike."
<br /><br />
But this is a serious question for BPI: really, what would you have BT do?  You are informing them of activity you <i>claim</i> is infringing, but BT has no way of verifying that is a fact.  Secondly, by the time you've informed BT, the activity is over.  So what is BT to do at that point?  Finally, how is BT to determine what ongoing actions are actually legitimate?  Plenty of smart content creators choose to give away their works on purpose.  Plenty of the record labels represented by BPI, even, have long histories of sending out mp3s themselves for promotional purposes.  BT has <i>no way</i> of knowing which content is legit and which is not.  Pretending that BT can wave its magic wand and suddenly be all-knowing is just silly.
<br /><br />
Oh yeah, as for the claim that BT "fosters a reputation as a socially responsible company," I would think that such would include <i>not violating the civil liberties</i> of its customers by spying on what they do online in an effort to prop up someone's obsolete business model.  Wouldn't you?
<blockquote><i>
We understand that BT employs very sophisticated traffic and network analysis technologies that allows it to see the proportion of  network traffic that is P2P.   We have never said that all P2P traffic is illegal, because not all of it is.  But the weekly notifications we send to BT relate solely to music files which we know are being shared illegally.
</i></blockquote>
Again, BPI assumes that BT can magically tell which content is infringing and which is not.  Just recently, we pointed out that EMI -- in the UK -- was happily <a href="http://www.techdirt.com/articles/20090923/1409046297.shtml">distributing infringing mixtapes</a> from Lily Allen off of an EMI owned website.  If someone is downloading such content, should BT stop them?  How could it possibly know which content in real time is authorized and which is not?  And, more importantly, <i>why</i> should that be BT's responsibility?  Just because the folks at the labels that make up BPI haven't been able to adapt?  If BPI believes that individuals are breaking the law, why is it not going after those individuals?  Obviously, because it knows that it would be a public relations nightmare.  But just because BPI has a PR issue, it doesn't mean that BT should have to spend a ton of money trying to fix BPI members' broken business models.
<blockquote><i>
Since 2003, annual UK broadband revenues have increased from &pound;0.6 billion to &pound;2.7 billion (2008).  Recorded music revenues have fallen every year in the same period, principally due to illegal filesharing.  It is therefore not difficult to see that the growth of BT's consumer broadband business has been assisted by the increase in illegal filesharing.
</i></blockquote>
Wow.  I mean... wow.  Talk about a logical somersault.  Seriously?  First off, just because one industry's revenue falls and another's grows, it does not mean the two are causal.  I mean, this is really, really basic stuff.  Correlation, causation, blah blah blah.  But, even then, the link is so tenuous as to be laughable.  First, the claim that recorded music revenue is falling.  Well... be careful.  As we've been pointing out, PRS in the UK has admitted that the music industry is actually <a href="http://www.techdirt.com/articles/20090723/0351345633.shtml">growing, not shrinking</a>.  Apparently, the folks at BPI don't read the PRS economic reports.  If they did, they'd know that the study found that the overall industry is growing, with a big shift in money going from recorded music to live music.
<br /><br />
BPI, you're blaming the wrong culprit!  It ain't the ISPs, it's the live venues!  And those bands playing live shows!  Why aren't you demanding that <i>they</i> cut it out!  After all, wouldn't it be the "socially responsible" thing for them to stop gigging so that people would go back to buying CDs?
<br /><br />
And, of course, the whole claim that the decline in recorded music sales is "principally due to illegal filesharing" is also flat out, ridiculously, laughably wrong.  Study after study has shown that file sharers tend to <a href="http://www.p2p-weblog.com/50226711/study_finds_pirates_buy_more_music.php" target="_blank">buy more</a>.  Isn't it a lot <i>more</i> likely that the decline in recorded music revenues is due to a shift in the marketplace due to technology?  That technology has taken away the monopoly on distribution that BPI members used to have.  Whenever you lose a monopoly on distribution, it's to be expected that you lose monopoly rents and your revenue goes down.  That's Econ 101 (or maybe 201, if we're talking monopoly rents... depends on your econ prof).
<br /><br />
Besides, we spend a lot of time here working with and talking to and about musicians who have <a href="http://www.techdirt.com/articles/20090621/1626125300.shtml">embraced</a> file sharing, and put in place <i>smart business models</i> to take advantage of it.  And, you know what?  They're doing better than they did in the past.  The problem isn't "illegal filesharing."  It's bad and obsolete business models.  Those who are embracing file sharing in combination with a good business model are doing better than in the past.  That rules out "file sharing" as the problem, and suggests the real problem is BPI's resistance to smarter business models.
<blockquote><i>
Other ISPs are recognising that it is not sustainable in the long-term for a high percentage of ISPs revenues to be based on the transmission of illegal data, and that in future they need to share in revenues from providing high quality entertainment services for their customers
</i></blockquote>
This is again ridiculous.  ISP revenues are not "based on the transmission of illegal data."  ISP revenues are based on the fact that pretty much everyone <i>needs an internet connection</i> these days just to function.  It's how people communicate, you know?  Claiming that BT is making any more revenue because people file share is laughable.  People are using the internet because it's <i>useful</i> for all sorts of things.  Hell, we keep hearing ISPs saying that they need to break net neutrality because all this file sharing is filling up their network and <i>costing</i> them too much in network upgrades.  How can they be making so much money off of file sharing if it's costing them so much?
<br /><br />
Once again, this is typical entertainment industry drivel.  They totally overestimate how much their own stuff is "worth" to the wider ecosystem, and then demand that everyone just pay up.  Except... that's not the way the world works.  The world works by having smart people with smart business models figuring out ways to make people <i>want</i> to give you money, not by sitting back and demanding others just hand over money.
<br /><br />
So, thanks for the emails, BPI, but at least work on making your statements a little more believable next time.  And, as always, our comments are wide open for you to reply to and interact directly with people here.<br /><br /><a href="http://www.techdirt.com/articles/20091002/0221466404.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20091002/0221466404.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20091002/0221466404.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>sorry,-that's-just-not-accurate</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20091002/0221466404</wfw:commentRss>
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<pubDate>Tue, 29 Sep 2009 14:52:41 PDT</pubDate>
<title>BPI Continues To Make Things Up When It Comes To ISPs And File Sharing</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20090929/0345526350.shtml</link>
<guid>http://www.techdirt.com/articles/20090929/0345526350.shtml</guid>
<description><![CDATA[ Last week, in responding to claims that it would cost ISPs <a href="http://www.techdirt.com/articles/20090922/1357376284.shtml">more</a> to police the internet than the music industry claimed it was losing from "piracy," BPI boss Geoff Taylor made a few funny statements, including the ridiculous claim that ISPs used piracy as a <a href="http://www.techdirt.com/articles/20090925/0811426323.shtml">part of their "obsolete business model"</a> without any support at all.  It appears that Geoff can't stop making stuff up.  As he continues to hit back at BT for the cost claims last week, he's now <a href="http://torrentfreak.com/bpi-decries-isp-inaction-against-100k-music-pirates-090928/" target="_new">suggesting that BT broke the law in not stopping file sharing</a>:
<blockquote><i>
"It's shameful for a company like BT to know that a high percentage of the traffic it carries is illegal material but do nothing," Taylor told The Mirror. "If you operate a commercial service and know it is being used to break the law, taking steps to ensure it is used legally is a cost of doing business."
</i></blockquote>
Of course, it's not quite accurate to say that BT knows a high percentage of its traffic is illegal material. BT doesn't know that, because it has no real way of knowing exactly what much of the traffic is, or what's authorized and what's not.  Furthermore, Taylor is flat out wrong in saying that if you operate a service that is used to break the law, you must stop it.  BT also runs a phone service, but no one's saying that it has a responsibility to stop phones from being used in the commission of a crime.  BT accurately suggests that if BPI finds evidence of a copyright violation, it should prosecute, but that none of that is BT's issue.  I'm reminded of how Australian ISP iiNet <a href="http://www.techdirt.com/articles/20081217/0159503147.shtml">responded to similar charges</a> last year:
<blockquote><i>
They send us a list of IP addresses and say 'this IP address was involved in a breach on this date'. We look at that say 'well what do you want us to do with this? We can't release the person's details to you on the basis of an allegation and we can't go and kick the customer off on the basis of an allegation from someone else'. So we say 'you are alleging the person has broken the law; we're passing it to the police. Let them deal with it'. 
</i></blockquote>
Once again, it appears the entertainment industry thinks everyone else has to bend over to make sure their old business model still works.  But that's not the way the world works.<br /><br /><a href="http://www.techdirt.com/articles/20090929/0345526350.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20090929/0345526350.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20090929/0345526350.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>why-does-anyone-take-them-seriously?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20090929/0345526350</wfw:commentRss>
</item>
<item>
<pubDate>Mon, 15 Jun 2009 19:25:00 PDT</pubDate>
<title>BT Throttling Online Video For Competitive, Not Congestion, Reasons</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20090612/1805215218.shtml</link>
<guid>http://www.techdirt.com/articles/20090612/1805215218.shtml</guid>
<description><![CDATA[ While the broadband providers often talk up the need to break network neutrality in order to avoid "congestion" problems, most people have recognized that's just a smokescreen.  The congestion issues are <a href="http://www.techdirt.com/articles/20090421/1248354597.shtml">not an issue</a> at all.  Broadband costs have been going down, consistently, and most network engineers admit that with basic upgrades (nothing out of the ordinary), there's no bandwidth crunch to worry about.  The <i>real</i> reason why broadband providers are interested in breaking network neutrality is because many of them want to get into the content business -- and they don't want to compete on even ground.
<br><br>
Case in point?  BT.  The British telco is starting to <a href="http://fastnetnews.com/dslprime/42-d/1758-bt-heavily-throttling-bbc-all-video" target="_new">heavily throttle all video -- especially the BBC's online video player</a>.  This is the same BT, by the way, that just two years ago was saying there was <a href="http://www.techdirt.com/articles/20070413/011103.shtml">no need to traffic shape or break net neutrality</a>, and that it could handle all traffic issues with basic upgrades.  So what happened?  Well, it appears BT didn't like the competition from online video providers, so it decided to pretend it needed to do this for congestion purposes.<br /><br /><a href="http://www.techdirt.com/articles/20090612/1805215218.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20090612/1805215218.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20090612/1805215218.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>not-nice</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20090612/1805215218</wfw:commentRss>
</item>
<item>
<pubDate>Tue, 21 Apr 2009 13:46:00 PDT</pubDate>
<title>BT Blocking Pirate Bay; Claims It's Part Of A Voluntary Self-Regulation Code</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20090421/1254414598.shtml</link>
<guid>http://www.techdirt.com/articles/20090421/1254414598.shtml</guid>
<description><![CDATA[ <a href="http://tech.slashdot.org/article.pl?sid=09/04/21/1239242&#038;from=rss" target="_new">Slashdot</a> points us to the news that BT is blocking its mobile broadband subscribers <a href="http://www.pcpro.co.uk/news/251609/bt-blocks-off-pirate-bay.html" target="_new">from accessing The Pirate Bay</a>, claiming that it's a self-regulation effort in order to remain in "compliance with a new UK voluntary code."  It appears to have something to do with the already controversial self-censorship program being managed by the Internet Watch Foundation, which has already <a href="http://www.techdirt.com/articles/20081207/1805293043.shtml">blocked access to parts of Wikipedia</a> and the Internet Archive's <a href="http://www.techdirt.com/articles/20090114/0836543407.shtml">Wayback Machine</a>.  At what point do people realize that any such demand to "block" certain types of content will overblock and harm perfectly legitimate sites and technologies?<br /><br /><a href="http://www.techdirt.com/articles/20090421/1254414598.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20090421/1254414598.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20090421/1254414598.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>say-what-now?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20090421/1254414598</wfw:commentRss>
</item>
<item>
<pubDate>Tue, 3 Mar 2009 21:49:00 PST</pubDate>
<title>BT Turns Its Business Customers' Networks Into Public Hotspots</title>
<dc:creator>Carlo Longino</dc:creator>
<link>http://www.techdirt.com/articles/20090302/1821493952.shtml</link>
<guid>http://www.techdirt.com/articles/20090302/1821493952.shtml</guid>
<description><![CDATA[ British ISP BT is apparently "updating" some of its business customers' WiFi hubs and <a href="http://www.theregister.co.uk/2009/02/27/bt_business_fon/">turning them into part of its OpenZone hotspot network</a>. Sounds great, until you realize they're simply pushing the software update onto some 200,000 or so customers' hubs, and leaving them to opt out if they don't want them to be used as public hotspots. What's even greater is the commercial arrangement, if business owners should decide they want to utilize the "service": they buy prepaid vouchers from BT, then can either give them away or sell them. That's right: they pay BT for their bandwidth, then have to buy vouchers to resell or give away, in essence paying for the bandwidth a second time. There's no mention of how the customers could offer a free hotspot, beyond the double-billing scheme. But hey, that's a <a href="http://techdirt.com/articles/20080211/105201225.shtml">crazy idea</a> for a business owner, anyway, so BT's doing its customers a further favor by precluding it as an option.<br /><br /><a href="http://www.techdirt.com/articles/20090302/1821493952.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20090302/1821493952.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20090302/1821493952.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>changeroo</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20090302/1821493952</wfw:commentRss>
</item>
<item>
<pubDate>Mon, 24 Nov 2008 11:17:00 PST</pubDate>
<title>BT Bans Talking About Phorm, Erases Earlier Discussions</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20081123/1145582926.shtml</link>
<guid>http://www.techdirt.com/articles/20081123/1145582926.shtml</guid>
<description><![CDATA[ You may recall that BT was one of the bigger supporters of Phorm, the controversial clickstream tracking system that would allow ISPs like BT to insert their own behaviorally targeted ads into your web surfing.  The company held <a href="http://www.techdirt.com/articles/20080401/103512714.shtml">extensive trials</a> with the system, without letting users know that their clickstream data was being sold to advertisers in order to do more targeted advertising.  Now that UK officials have decided that Phorm is <a href="http://www.techdirt.com/articles/20080918/1912112311.shtml">legal</a>, if clearly explained to consumers, BT has chosen a funny way to make sure there's clarity around the system.  <a href="http://yro.slashdot.org/yro/08/11/22/0221226.shtml">Slashdot</a> points out that BT has apparently <a href="http://www.theregister.co.uk/2008/11/19/bt_phorm_censor/" target="_new">banned discussion of Phorm on its forums and erased earlier forum discussions</a> about the technology.  How's that for openness?
<br /><br />
Is it really so hard to allow open discussion on such a topic?  If BT believes that it's reasonable to use the technology, then why not explain <i>why</i> clearly, responding to the critics?  The only reason to erase these discussions is if BT <i>knows</i> that what's it's doing is highly questionable, and BT would rather not have to explain itself.<br /><br /><a href="http://www.techdirt.com/articles/20081123/1145582926.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20081123/1145582926.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20081123/1145582926.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>we-were-always-at-war-with-Eurasia</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20081123/1145582926</wfw:commentRss>
</item>
<item>
<pubDate>Thu, 24 Jul 2008 10:01:06 PDT</pubDate>
<title>UK ISPs Move Down The Slippery Slope Of Becoming Copyright Cops</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080724/0413391778.shtml</link>
<guid>http://www.techdirt.com/articles/20080724/0413391778.shtml</guid>
<description><![CDATA[ Some UK politicians have been pushing to get ISPs to play the role of <a href="http://www.techdirt.com/articles/20080623/1601351482.shtml">copyright cops</a> for an unclear reason.  It appears they've bought into the misleading and incorrect claim by the music industry that somehow ISPs are <a href="http://www.techdirt.com/articles/20080605/1215171317.shtml">responsible</a> for the record labels <i>own failure</i> to adapt its business model.  So despite claims from some ISPs that <a href="http://www.techdirt.com/articles/20080404/084828750.shtml">wouldn't</a> sign up for such a plan, and <a href="http://www.techdirt.com/articles/20080703/1319201591.shtml">wouldn't</a> kick users off the internet, a bunch of those UK ISPs are now <a href="http://news.bbc.co.uk/2/hi/technology/7522334.stm" target="_new">promising to play the role of copyright cops anyway</a> -- and this even includes the ISPs who insisted they wouldn't go down this road.
<br /><br />
It's unclear why exactly they are agreeing to voluntarily waste their time acting on behalf of an obsolete industry's business model, but the misguided threats from UK politicians probably helped move things along.  Either way, this starts things down the incredibly slippery slope of making ISPs responsible for policing the actions of users.  For years, most governments have realized what a bad idea this is, but suddenly in many countries that concept is falling away, and the end results will not be positive for the internet -- as plenty of perfectly legitimate activities are about to get blocked in an overzealous effort to prop up a few obsolete business models.  
<br /><br />
Already there are rumors spreading that there is behind-the-scenes maneuvering for the next big step to occur: making all internet users <a href="http://www.independent.co.uk/arts-entertainment/music/news/music-industry-to-tax-downloaders-875757.html">pay an annual "music tax" fee</a>.  The original article on this agreement has someone from BPI denying that such a tax is under discussion, but some UK politicians seem ready to introduce it anyway -- and folks like Billy Bragg's manager, Peter Jenner, are claiming victory.  And even a music person industry admits that this is a slippery slope (though, he thinks it's in the right direction), saying that this is: "a first step, and a very big step, in what we all acknowledge is going to be quite a long process."
<br /><br />
The BPI representative backs this up by noting that his goal isn't to take steps towards ending file sharing, but to end it altogether: "There is not an acceptable level of file-sharing. Musicians need to be paid like everyone else."   As for the artists who <i>benefit</i> from unauthorized file sharing?  That doesn't seem to occur to the BPI.  And, if musicians really need to "be paid like everyone else," how come the rest of us don't get paid for the work we did 50 years ago?  How come if everyone else picks a business model that the market rejects, we don't get all the other companies in the value chain and the government to artificially prop up that business model for us?  You know, we work pretty hard here at Techdirt to make a living, but apparently "everyone else" just complains that their business model isn't working and has ISPs take care of it for them.  Can we now get UK ISPs to send "warning" letters to everyone who reads Techdirt to start telling them they should send us money?  That would be a much easier business model.<br /><br /><a href="http://www.techdirt.com/articles/20080724/0413391778.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080724/0413391778.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080724/0413391778.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>slippery-slopes</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080724/0413391778</wfw:commentRss>
</item>
<item>
<pubDate>Fri, 6 Jun 2008 06:55:00 PDT</pubDate>
<title>Phorm Did Track IP Addresses, Replaced Charity Ads With Behavioral Ads</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080605/1846011324.shtml</link>
<guid>http://www.techdirt.com/articles/20080605/1846011324.shtml</guid>
<description><![CDATA[ Phorm, the extremely controversial <a href="http://www.techdirt.com/articles/20080227/114140370.shtml">former adware company</a> that reinvented itself as a behavioral advertising firm that would work with ISPs to look at your clickstream data and serve you special ads instead of the ones you were supposed to see, has been <a href="http://www.techdirt.com/articles/20080306/074534461.shtml">working overtime</a> to defend its program as being perfectly legitimate and no risk to anyone's privacy.  Of course, that's not satisfying many, as it later came out that, despite claims of openness, BT and Phorm had <a href="http://www.techdirt.com/articles/20080317/114621560.shtml">secretly tested</a> the service without letting anyone know their clickstream data was being used this way.  Even worse, after this news came out, BT and Phorm downplayed the test, only to later have it come out that it was <a href="http://www.techdirt.com/articles/20080401/103512714.shtml">quite extensive</a>.
<br /><br />
And, now, it gets even worse.  More information has been leaked out about that test.  As for it being super duper secret without your IP address ever being compromised?  Well, not so much.  It turns out that an internal BT analysis found that <a href="http://www.wikileaks.org/wiki/British_Telecom_Phorm_Page_Sense_External_Validation_report">IP addresses were likely used</a> as the identifier, which is the exact opposite from what Phorm has insisted.  <strike>And, as for how well the system works?  Well, it was <a href="http://www.dslreports.com/shownews/Details-On-British-Telecom-Phorm-Trial-Leaked-95058" target="_new">successful in covering up ads for various charities</a> and replacing them with "targeted" behavioral ads instead.  Wouldn't want those darn charities to have anyone see their ads.</strike>
<br /><br />
<b>Update</b>: A representative of Phorm has gotten in touch to note that there were some <a href="http://nodpi.org/?p=11">incorrect statements</a> in the original report on this.  Specifically, it appears that Phorm purchased the original charity ads that were replaced -- so it's not as though the charity lost anything here.  It's easy to understand why the original interpretation of the BT report would make one think this was not the case, as it stated: "The advertisements were used to replaced [sic] a 'default' charity advertisement (one of Oxfam, Make Trade Fair or SOS Children's Villages) when a suitable contextual or behavioural match could be made by the PageSense system."  It does not appear to say that the ads were purchased by Phorm -- at least not in that same section.  At this time, there is still no indication whether or not the charities knew their ads were going to be "covered up" in this manner.  None of this, of course, answers the questions about whether or not this test was legal.
<br /><br />
<b>Update 2</b>: And now BT has also gotten in touch with us to complain -- though they falsely accuse <i>us</i> of making false statements, saying that the headline still says they "hijacked" charity ads.  It does not and has not.  It has always said "replaced" which, I'll remind BT, is the exact word used in their own report.  Unless BT was falsifying its own report, the word "replace" is correct.  The mistake was in suggesting that Phorm had not purchased that ad space -- and that has already been corrected quite clearly.  BT also is upset that we accused them of "misleading ICO."  The only problem: we made no such statement.  Finally, BT complains that no personal information was used in the trials -- which is a point that is still disputed.  The original researcher who researched the report claims that IP addresses were passed to Phorm's proxy server and that personal info was requested on a web form.  BT notes that the IP addresses were not stored -- but that doesn't mean they weren't used, which was what was in question.  Also, to both Phorm and BT, the comments on this post are open, and you are free to make your case here where anyone else can see it.  Contacting me personally, with vague, slightly threatening and sometimes incorrect statements is certainly less effective that making your case to the public.  Part of the reason you're in this PR situation is because of your secrecy.  Being a bit more open might help.<br /><br /><a href="http://www.techdirt.com/articles/20080605/1846011324.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080605/1846011324.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080605/1846011324.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>how-nice-of-them</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080605/1846011324</wfw:commentRss>
</item>
<item>
<pubDate>Tue, 1 Apr 2008 15:28:00 PDT</pubDate>
<title>Turns Out BT's Phorm Tracking Tests Were More Extensive Than Previously Reported</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080401/103512714.shtml</link>
<guid>http://www.techdirt.com/articles/20080401/103512714.shtml</guid>
<description><![CDATA[ Last month, we noted that BT had secretly <a href="http://www.techdirt.com/articles/20080317/114621560.shtml">tested Phorm's tracking system</a> without telling customers in the summer of 2007.  This gave users no way to opt-out as they had no idea their surfing was being tracked.  However, now it's being reported that BT's tests were even more extensive than originally reported, and the two companies <a href="http://www.theregister.co.uk/2008/04/01/bt_phorm_2006_trial/print.html" target="_new">secretly tracked the internet usage of 18,000 customers back in 2006</a>, before Phorm was even called Phorm.  That's back when Phorm was known as 121 Media and considered by many to <a href="http://www.techdirt.com/articles/20080227/114140370.shtml">be in the sneaky adware business</a>.  In fact, the BT internal report on the test noted that: "121Media [Phorm] will take action (both technical and public relations) to avoid any perception that their system is a virus, malware or spyware and to show that in effect it is a positive web development."  Perhaps that explains Phorm's recent <a href="http://www.techdirt.com/articles/20080306/074534461.shtml">charm offensive</a>.  It's part of it's deal with BT.<br /><br /><a href="http://www.techdirt.com/articles/20080401/103512714.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080401/103512714.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080401/103512714.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>transparency?</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080401/103512714</wfw:commentRss>
</item>
<item>
<pubDate>Mon, 17 Mar 2008 13:29:31 PDT</pubDate>
<title>Questions Raised Over Phorm's Legality As BT Admits It Tested The Service Secretly</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080317/114621560.shtml</link>
<guid>http://www.techdirt.com/articles/20080317/114621560.shtml</guid>
<description><![CDATA[ While Phorm has gone on a <a href="http://www.techdirt.com/articles/20080306/074534461.shtml">charm offensive</a> to try to convince people that its efforts are not as bad as some are making them out to be (including, by the way, using my post as a de facto <a href="http://www.techdirt.com/article.php?sid=20080306/074534461#c95">forum</a>), it appears that the effort still isn't convincing skeptics.  Tim Berners-Lee made some news last week for suggesting he would <a href="http://news.bbc.co.uk/2/hi/technology/7299875.stm" target="_new">switch ISPs</a> if his started using a service like Phorm, but the bigger backlash may be coming from the legal arena.  First, there was the news that BT (who had originally denied this) <a href="http://www.theregister.co.uk/2008/03/17/bt_phorm_lies/" target="_new">tested Phorm's technology, without letting users know</a>, last summer.  That has resulted in some people threatening a lawsuit.  And, speaking of lawsuits, a bunch of scholars and think tankers are pointing out that <a href="http://www.theregister.co.uk/2008/03/17/phorm_fipr_illegal/" target="_new">Phorm may actually be illegal</a> based on current UK laws, if it's used without first getting users to "opt-in."<br /><br /><a href="http://www.techdirt.com/articles/20080317/114621560.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080317/114621560.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080317/114621560.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>transparency,-transparency,-tranparency</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080317/114621560</wfw:commentRss>
</item>
<item>
<pubDate>Mon, 18 Feb 2008 10:08:00 PST</pubDate>
<title>UK ISPs To Start Tracking Your Surfing To Serve You Ads</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20080218/024203278.shtml</link>
<guid>http://www.techdirt.com/articles/20080218/024203278.shtml</guid>
<description><![CDATA[ For years now, ISPs have been searching for alternative revenue streams to avoid just being "dumb pipes."  A few years ago, they picked up on the fact that they have a tremendous amount of data about what you (yes, you!) do online.  A bunch of ISPs then started <a href="http://www.techdirt.com/articles/20070313/213014.shtml">selling</a> your clickstream data to companies that could do something useful with it (though, those ISPs probably neglected to tell you they were doing this).  Late last year, we heard about a company that was trying to work with ISPs to make use of that data themselves to <a href="http://www.techdirt.com/articles/20071211/024003.shtml">insert</a> their own ads based on your surfing history -- and now we've got the first report of some big ISPs moving into this realm.   Over in the UK three big ISPs, BT, Carphone Warehouse and Virgin Media have <a href="http://www.iht.com/articles/2008/02/15/business/AD18.php" target="_new">announced plans to use your clickstream data to insert relevant ads as you surf</a> through a new startup called Phorm.
<br /><br />
While Phorm claims that it keeps your data private "by tracking individual users with an assigned number only," that's hardly assuring.  After all, remember that both AOL and Netflix have released similar anonymized data where identifying info was replaced with an assigned number... and it didn't take long for both sets of data to be <a href="http://www.techdirt.com/articles/20071130/114005.shtml">de-anonymized</a>.  While it's no surprise that ISPs would want to get into the advertising business, and to think that they could better target ads thanks to their knowledge of your entire surfing history, it's going to freak some people out (and potentially cause some serious privacy problems).  All the more reason to figure out how encrypt your traffic and hide your activities from your ISP.<br /><br /><a href="http://www.techdirt.com/articles/20080218/024203278.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20080218/024203278.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20080218/024203278.shtml?op=sharethis">Email This Story</a><br />
 ]]></description>
<slash:department>pirvacy-please</slash:department>
<wfw:commentRss>http://www.techdirt.com/comment_rss.php?sid=20080218/024203278</wfw:commentRss>
</item>
<item>
<pubDate>Mon, 3 Dec 2007 14:42:00 PST</pubDate>
<title>Traffic Shaping In The UK: Who's Honest And Who's Not...</title>
<dc:creator>Mike Masnick</dc:creator>
<link>http://www.techdirt.com/articles/20071203/030737.shtml</link>
<guid>http://www.techdirt.com/articles/20071203/030737.shtml</guid>
<description><![CDATA[ While we've mostly been focused on the debates over traffic shaping and false advertising in the US with the likes of <a href="http://www.techdirt.com/articles/20071114/175325.shtml">Comcast</a> and <a href="http://www.techdirt.com/articles/20071023/153522.shtml">Verizon</a> in the US, there's an interesting parallel over in the UK.  Just like Verizon, it appears that Virgin Media's broadband offering is <a href="http://business.timesonline.co.uk/tol/business/money/broadband/article2982965.ece">advertised as unlimited, even as the reality suggests quite differently</a>.  It's "unlimited within a fair-usage limit."  That sounds like "limited" to me.  In fact, the article notes, a Virgin Media user paying for unlimited service could find his bandwidth suddenly capped after just 20 minutes of straight downloading.  That seems like quite a limit.
<br /><br />
Much more interesting, however, is the story of Plusnet, an ISP that was recently bought by BT.  It does traffic shaping, but unlike just about every other ISP, is <a href="http://www.telco2.net/blog/2007/11/plusnet_we_traffic_shape_and_a_1.html">incredibly honest and upfront about what it's doing</a>.  This is exactly what many people have been telling Comcast it <a href="http://www.techdirt.com/articles/20071022/180036.shtml">should do</a>.  There are supporters of Comcast's efforts who insist that if Comcast did such a crazy thing as to actually tell its customers what it's doing, it would ruin the whole plan.  However, the details from Plusnet show that's not the case at all.  Plusnet makes it very clear what it's doing, explains to users what to expect, and even helps them understand when it makes more sense to use high bandwidth applications.  According to the few supporters of Comcast out there, this would never work -- and yet, it clearly does work for Plusnet.  Not only that, the article notes that Plusnet's customer satisfaction rating has been growing steadily.  So, once again, we'll ask what could possibly be wrong with Comcast telling the truth about the fact that it's using traffic shaping to prevent certain actions?<br /><br /><a href="http://www.techdirt.com/articles/20071203/030737.shtml">Permalink</a> | <a href="http://www.techdirt.com/articles/20071203/030737.shtml#comments">Comments</a> | <a href="http://www.techdirt.com/articles/20071203/030737.shtml?op=sharethis">Email This Story</a><br />
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<slash:department>sound-familiar?</slash:department>
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