Carriers Still Have A Ways To Go
A new study from Consumer Reports should do little to change the opinion of many consumers that mobile phone service around the US sucks. The report found that 80% of users had experienced mobile phone problems, such as dropped calls or busy signals. 60% said they were not satisfied with their carrier's responses to such problems. On top of that, 26% say that they've been overcharged on their mobile phone bills by at least $10. Clearly, the wireless carrier industry still has a long way to go in changing consumer perception that their mobile phone service will be dreadful, and the carrier will be of little help.