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Thu, Oct 30th 2003 1:55pm

Nextel Customers Pissed Off About Paying For SMS Spam

It seems that Nextel customers are pissed off that they're paying $0.15 per SMS message - even when that message is spam. Sometimes the spam messages come from Nextel themselves. Subscribers have had varying degrees of success getting Nextel to remove the charges from the bill, but those who aren't looking carefully are paying for all that text spam they receive.

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Nextel Customers Pissed Off About Paying For SMS S
davids, Oct 30th, 2003 @ 1:55pm

Corporate information from websites Timothy M. Donahue, President and CEO Corporate Headquarters Nextel Communications 2001 Edmund Halley Drive Reston, Virginia 20191 703-433-4000
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mAD ASS CUStomer
NEXTEL WHATS NEW STILL SUCKS, Oct 30th, 2003 @ 1:55pm

PLEASE ADVISE ME ON HOW I CAN GET AN UPGRADE DONE IF UPGRADES WHERE USED TRIED EXPLAINING THIS ISSUE TO CSR WITH NO HELP HAVEN'T TRIED SUPVISOR YET BUT IF ANYONE HAS DONE IT PLEASE ADVISE DON'T THINK I SHOULD PAY FULL PRICE FOR A PHONE THAT I WAS BASICLLAY A TEST DUMMY FOR I THOUGHT THEY WHERE SUPPOSED TO TEST BEFORE MASS PRODUCTION THEY USE THE END CONSUMER
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Nextel
ben michaels, Oct 30th, 2003 @ 1:55pm

People....Nextell aka Tim Donahue doesn't give a rats ass about your suscribers because thay got the direct connect market cornored. They have a manopoly....end of story. And the dip shits like Shante don't care either. Customer service only applies to small companies struggling to make a pay day...not to multi national conglomerates whos talking heads only sit around the cubicals and board rooms thinking up ways to get their grubby fat little yuppie fingers deeper into your pockets while skirting the edge of a class action law suit. Employees like Shonte can't wait to get home and crack open a beer and wait for daddie to come home sober ( if there is a daddie at all) all the while she takes care of 4,5 or 8 kids. So when she gets to her dream job sitten behind a phone all day listening to you folks bitch...she could care less. I mean if Tim Donaheu could pay his minions a buck less than minium wage don't you'd thing he'd try? So give Nextel a break....sure they and their staff and employees are all fucked up...good help is hard to find these days. Want to really fuck with Nextel??? Then come to realize that your collective credit scores are just another scam by the banking instution in America, save your money, work hard, go in business for yourself so you can have some real control over your lives and when you get your Nextel Bill...send in with a note saying :SHOVE YOUR BILL UP YOUR CORPORATE ASS: When enough fokls do this they will do what you ask...until then...just bend over and take a goood pounding while crying out " CAN YA FEEL ME KNOW?" lolo ROFL...:)
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Nextel is the worst
Sick and Tired, Oct 30th, 2003 @ 1:55pm

Nextel overcharged me over 300 dollars and will not credit me back my money. I thinkI will file suit soon. They have cost me weeks upon weeks of time talking to reps who have no idea what they are doing since the merger and no one has resolved the issue. I am noticing a change in my blood pressure because of this company!
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please
rep, Oct 30th, 2003 @ 1:55pm

i am a rep for sprint/nextel and i listen to complaints like this all day and to me its quite funny. GET A GRIP CUSTOMERS. YOU ARE NOT ALWAYS RIGHT. I DO NOT COME TO WORK TO BE ABUSED AND SCREAMED AT. ONCE YOU CROSS THAT LINE YOU ARE ON DEAF EARS. IF YOU TREAT ME WITH RESPECT I WILL HELP YOU AS BEST I CAN. YOU ALL SIT UP HEAR AND COMPLAIN BUT YOU THE CUSTOMER HAS MADE IT BAD ON YOURSELF CALLIN IN LIKE YOU HAVE NO SENSE CURSING TELLING ME I'M A BITCH. WHERE DO YOU GET THE NERVE THATS NOT GOING TO GET YOU A CREDIT. LOL YOU TALK ABOUT YOUR BLOOD PRESSURE THINK OF OUR BLOOD PRESSURE I COULD SPEAK TO 80 PEOPLE IN A DAY JUST LIKE YOU MEAN. THIS IS RIDICILOUS ITS JUST A CELL PHONE ITS NOT MEANT TO BE USED ALL DAY EVERYDAY. IF YOU DROP A CALL CALL BACK. THATS NOT HARD. SYSTEM BUSY MEANS JUST THAT THE SYSTEM IS BUSY PLEASE TRY AGAIN LATER. LOL! IF YOU GET THE ERROR THE NEXTEL NUMBER YOU ARE TRYING TO REACH IS NOT IN SERVICE.....YOU ARE ON LINE 2. THATS YOUR FAULT. I KNOW NEXTEL MIGHT NOT HAVE THE BEST COVERAGE SOMETIMES BUT THEY ARE WORKING TO FIX IT. PATIENCE IS A VIRTUE THAT WE ALL NEED. MAYBE INSTEAD OF COMPLAINING ABOUT EVERYTHING BAD THINK OF THE POSITIVE THINGS. WE REPS ARE THERE TO HELP YOU BUT WE ARE NOT THERE TO BE YELLED OUT WE ARE HUMANS WE HAVE FEELINGS JUST LIKE YOU. SORRY FOR YOUR SERVCE ISSUES BUT CUSTOMER SERVICE GOES BOTH WAYS. YOU THE CUSTOMER NEED TO DO YOUR PART.
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Nextel Customers Pissed Off About Paying For SMS S
davids, Oct 30th, 2003 @ 1:55pm

Corporate information from websites Timothy M. Donahue, President and CEO Corporate Headquarters Nextel Communications 2001 Edmund Halley Drive Reston, Virginia 20191 703-433-4000
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nextel suck
sergo jean, Oct 30th, 2003 @ 1:55pm

im havie a lot problem i pay for 3 phone in the service is still bad keep gething disconected keep talking to dumd cu service keep calling keep gething charghe 300 a month in they still int doing nothing about it
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screwed by nextel
andy, Oct 30th, 2003 @ 1:55pm

i to had the same problem with sending a phone back and they said they never received it and i sent it to the wrong address they are very rude on the phone and do not try to help in any way the only thing they do is make matters worse andy
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Found it! ! !
Let's fry up the lines! ! !, Oct 30th, 2003 @ 1:55pm

Nextel Communications Phone: 703-476-2103 2000 Edmund Halley Dr Ste 2 Reston VA 20191-3468
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Comnplaint
Jeff Smith, Oct 30th, 2003 @ 1:55pm

i would like to let you know that your customer care sucks!!!! i have been hung up on and scorned by your employees over the phone. i will NEVERRRRRRRRRRRRRR in my life suggest Nextel to ANYONE!!!!!! i have been overbilled, overcharged, which by the way being overbilled and getting it in the mail, thats mail fraud......on you!!!!! i have been lied to and just flat out, no one returns calls!!!! you guys SUCK, i cant wait to go with cingular!!!!!!
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false contracts
Anonymous Coward, Oct 30th, 2003 @ 1:55pm

what customer service ? I have been screwed with for three months and I am not going to put up with it anymore ... lets talk about how they extend customer contracts with out their consent .............. see you in court you dirty sobe ........ This is a customer you should not have screwed with ................
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contact number
Shannen, Oct 30th, 2003 @ 1:55pm

Does anyone haver a number for the Nextel Corporate office?
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Nextels Corporate number
Dynisha, Oct 30th, 2003 @ 1:55pm

I am having problems with nextel crediting my account back for some equipment I bought in February (yes February and its now May) I was even hung up on for no reason.
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1-703-433-4000
Dynisha, Oct 30th, 2003 @ 1:55pm

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fucked in the ass by sprint and nextel
anthony smith, Oct 30th, 2003 @ 1:55pm

i need to find a way in at that corp.number there is no way to get thru if you want to talk to anyone you have to have a ext. i dont have that and if you listen they just re route your call back to the 611 line
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What a bunch of Whinners
RF Guy, Oct 30th, 2003 @ 1:55pm

I have never seen so many cry babies. Its an RF device no matter what you want to call it. Its a radio. Not a MP# player , not a camera. But most important its not a status symbol. Oh by the way I need Bill Gates office Im having windows issues.
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Nextel
Shante, Oct 30th, 2003 @ 1:55pm

I have worked at a call centre for Nextel/Sprint.... Rude people call into our call centres all them time... You people expect us to not take it personally when you call us anything but a human.... so why are you bitching about us hanging up on you....Nothing personal right????... would you take that abuse for a measely $10.00hr Canadian???? Instead of being a dick to the poor rep who answers the phone (who has probably been reemed out 10 times already that day) call corp headquarters (info located at Sprint.com). CSR's are people too and I think its pathetic that people call in and abuse us just because "we're upset w/ the company not you". Vent your anger down the proper avenue. Remove your heads from your asses and see it for what it is... we may not argee w. the policy either but we're doing what every one needs to do, going to work to make money so we can afford to live. FYI I hope I was one of the asshole reps who hung up on you people ranting because dispite what you may think there must be a reason you were released. and in the future... do the CSR's a few favors... open your fucking eyes... read your bill.... allow csr to speak because we're trained to help you read your bill and obviously you have no clue what you're talking about. Also use proper grammar... "do what now" and "I used to could" sounds as stupid as the people using these phrases .... do all you people drop out of school after 2nd grade???? On a last note... to all you rude people... go fuck yourselves... I am not a cunt nor am I a bitch... I will not fuck myself nor suck your dick... cant you people be orginal????
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NEXTEL PHONES AND SERVICE PROVIDERS
NTP, Oct 30th, 2003 @ 1:55pm

NEXTEL SERVICE IS THE WORST IN ALL AREAS. YES NEXTEL REPRESENTATIVE ARE HUMAN, HOWEVER THERE ARE SEVERAL INCLUDING MANAGERS WHO THINKS THEY OWN THE COMPANY AND REFUSE TO LISTEN TO WHAT THE CUSTOMERS HAVE TO SAY. AFTER BEING TRANSFERRED NUMERIOUS TIMES, WITHOUT BEING TOLD WE GET FRUSTRATED, ESPECIALLY WHEN THE REPRESENTATIVE DO NOT KNOW THERE OWN POLICIES AND PROCEDURES. OFTEN BOTH SERVICE PEOPLE AND MANAGERS SEEMS LOST WHEN QUESTIONS ARE ASKED REGARDING SERVICE PLANS AND ERRORS. TRAINING IS AN ISSUE THAT NEEDS TO BE ADDRESSED. AT THE END OF THE DAY WE MUST ALL ASK OURSELVES WHO HAVE WE HELPED TODAY, DID I TREAT THE CALLER THE WAY I WOULD LIKE TO BE TREATED, OR WHAT WOULD JESUS DO ??? WHY SHOULD WE THE CONSUMERS PAY FOR A SERVICE THAT DON'T WORK???
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NEXTEL PHONES AND SERVICE PROVIDERS
Shante, Oct 30th, 2003 @ 1:55pm

And if more customers asked themselves "DID I TREAT THE CALLER(exchange representative for caller) THE WAY I WOULD LIKE TO BE TREATED" there would not be so many rude agents. Despite what you think, maybe the managers arent giving you want you want because it is not logical... I've heard so many calls where people expect to be compensated for lost wages due to lack of coverage/service and sometimes those requests are for thousands of dollars... do people not read their service agreements???? You may not like what you got from that manager but I am sure they did their best according to policies and procedures. Did you ever think that maybe people get confused with your questions because you jump from subject to subject... one min. were talkin about promos the next you want to know what rate plan has what... its called clarification incase you were not aware. Any how, you have not worked for the company so what would you know??? Are you there in the weekly meeting??? Are you there everyday sitting beside a rep???? Nope, I didnt think so. Once again... if you have issues w/ our training... contact corporate headquarters... and secondly, If you dont like the service, why dont you go to another service provider like verizon or cinular???? From what I hear customer service is poor no matter what company you're with.
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Nextel
RF Guy, Oct 30th, 2003 @ 1:55pm

Nextel has without a doubt the best customer service of any carrier out there. However if you buy your equipment off e-bay or through a internet site and you dont know what the coverage is or what your rate plan is then I guess you get what you pay for which is less than human interaction in person , developing a real relationship with someone you can trust is telling you the truth.
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Nextel/Sprint
rfguy, Oct 30th, 2003 @ 1:55pm

" Uh like dude , like Im having issues with my new 870 I brought off e-bay , it like brand new and came with its own SIMS card and all cuz Nextel was charging way to much and I was going to have to fork out extra buck to get an upgrade but like dide I got it for 100.00 less. I just need you to help me move my number from Boost to my new phone and then put my phone book in there and Oh yea can I use my same radio number even though I moved from CA to FL last week and forgot to pay my bill. I want to get the unlimeted plan too can I do that through you or go through boost"
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overage
Anna, Oct 30th, 2003 @ 1:55pm

My story is that 6 months a go when i got 2 phones on a nextel contract, i signed it for my nights to start @ 6pm which ipaid extra for, well they neaver applied it to my phone have been charging me for overage and , told me that they could only give me a $10.00 credit for one month, i have been calling back for 2 weeks now, trying to get the billing dept to call me back , they havent, i have been hung up on ,lied about what time they close, lied about call backs, RUDE AS HELL , I WANT STOP UNTILL IM SATISFIED!
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Overage by Anna
Former Agent, Oct 30th, 2003 @ 1:55pm

Good luck w/ your overages... unless you have it documented on your service agreement, youll get nothing at all! If there is any form of documentation, there is no reason for you not to be credited back. You can call and demand who ever you want... chances are you'll get no where but more upset with the company if you dont have that documentation. To spare yourself more agony... call in and politely request a supervisor... most reps will get you one if they know they're not the one causing that need. Explain the situation... let them know you have proof of what you agreed to... they may need it faxed in but in the end they should be able to help you. There is no need for the billing department... it can be handled thru customer care... there is no need for a call back, it can be done then and there. Best of luck.
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Nextel
John, Oct 30th, 2003 @ 1:55pm

I have a 830. What a piece of crap. They've even discontinued selling the phone cause it's so crappy. When I called & tried to get a newer phone upgrade, I was told the only way not to pay full retail was to sign for another 2 year contract. What a batch of crap that is! I get really bad coverage in what should be a very good coverage area.
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coverage problems
carl, Oct 30th, 2003 @ 1:55pm

Hey fellow nextel users i recently moved and in my new area you guessed it my coverage is crappy i called nextel i was transferred hung up on spoke with people that were very rude. I opened what was called a tech ticket where the tech actually read the coverage in my area ofcourse it was low he then sent me out a ic502 hybrid phone works great maybe you people can try the same thing And for the csr's who are commenting that people are whining remember these whiners pay your salary. So if you dont like people bitching at you then you need to find your ingurent ass a new line of work. Remeber the costomer is always right or were you sleeping in that meeting. Sorry to bust you bubble csr but live with it and also i will send mr timothy dean your boss a copy of these articles maybe he will fire most of your incompatant asses with bad attitudes so the lesson for the day is costomer is always right and loose the attitude cause if you were working for me you would be on the uneployment line
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NEXTEL WHATS NEW STILL SUCKS
mad ass custmer, Oct 30th, 2003 @ 1:55pm

FIRST THE BEST PHONE I HAD WAS THE I1000 IN 2000 ONE BROUGHT A I930 IN MARCH 2 WEEK NOTHING BUT PROBLEMS 3RD WEEK PHONE WOULD NOT CHARGE BATTERTY SENT TO MOTO THEY SENT BACK NEW ONE NEW I930 WHEN CALLING OUT YOU DID NOT HEAR THE PHONE RING I WOULD HAVE TO JUST SIT THIER UNTIL PHONE RINGS I GIVE UP CALLED NEXTEL TRIED TO RETURN EVERYTHING SMOOTHED UNTIL THE TRANFER TO RETURN DEPARTMENT S@@T I THOUGHT THEY WERE TALKING ON NEXTELS EVERYTIME THEY TRANSFERED ME TO RETURN I WAS HUNG UP ON 5 DIFFERENT CALLS FIVE DIFFRERNT TIMES.... BUT I DIDN'T GET UPSET I SAID F@@K IT I'LL LIVE WITH IT BUT KNOW I CAN'T KEEP A CALL GOING FOR MORE THEN 15MINS RF LINK FAILURE AND THEY STOP MY TEXT MESSAGE TRYING TO SAY MY PHONE IS STOLEN OR MOTO DID NOT SET THE IMEI # WHICH IS BULL HAD THE PHONE 7 MONTH HAD NO PROBLEM WITH TEXT sO I GOT TO CALL MOTO TO GET IMEI # SET F**KED SOLD IT ON EBAY
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Nextel Customers Pissed Off About Paying For SMS Spam

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