from the judge-tells-verizon-to-get-stuffed dept
Instead, the woman went to court (by herself) and a judge told Verizon to hand over the itemized bill info.
It is a basic matter of fair business practice that a consumer should be able to contact a utility about a charge on a bill and learn what the charge is for and learn that the charge was correctly applied. The only verification that Verizon's witness could offer that a charge like [the customer's] $4.19 measured use charge was accurate and billed correctly was her faith in the accuracy of Verizon's computer system. The only way that Verizon would offer any information about a past charge in response to a consumer inquiry was to require that customer to hire a lawyer and subpoena their own usage information. By no reasonable standard could this be considered reasonable customer service.The judge has also suggested Verizon should be fined $1,000 for its failure here, and that suggestion will be reviewed by the Pennsylvania Public Utility Commission.