Verari Restructures Amidst Rumors And Tweets
from the little-guys-aren't-too-big-to-fail dept
In response, another Verari employee has posted some Twitter messages saying that a new VerariServices Corporation will be set up soon to handle customer support. But in the meantime, SGI and a couple other high performance computing vendors are already offering to pick up the slack while Verari is reorganizing and establishing a different "global partner" to assist with warranty and tech support issues.
So while we were just explaining how customer service should respond quickly to complaints from competitors, it looks like there are more examples for offering customer support as a promotional service.