from the so-what-do-you-do? dept
It's interesting to hear that the New York Times gets approximately one request a day to delete an old article, because we get those requests at Techdirt as well (though, not nearly as often). In both cases, it's often due to someone who is upset that, even if the old article was accurate at the time, it's no longer the case any more -- but Google still calls it up on searches. Clark Hoyt, the current Public Editor of the NY Times discusses the struggle the paper has about what to do in those circumstances. Traditionally, they've just said "sorry, we can't do anything" to people. Now there are cases where they may add a correction or an additional note on incorrect information. There's even a bizarre (and somewhat silly) suggestion that they should have their archives simply "forget" certain "less important" news.
However, what may be most odd is that the article does not include one of the most obvious way to deal with these issues: post a response from the person who feels wronged, to give their side. When people complain about old posts on Techdirt, assuming they're factually accurate, we simply suggest that people put up a comment on the post explaining their side of the story. Of course, this response is quite similar to the new Google News comment feature that so many journalists seem up in arms about -- fearing that it will simply be used for spin, PR and distortion. What they forget is that if such comments are clearly marked as coming from the biased party, people can take that into account, and it provides the additional info necessary for people to make a more informed decision. The NY Times piece also leaves out a second option: that the person can get themselves in the news again, and have the old stories disappear into the dark caverns of Google's later page search results. In fact, that technique may be working for Allen Kraus, one of the guys used as an example in the NY Times piece. Thanks to this new NY Times piece, many of the links on Google appearing under his name are already about this particular story, rather than the old one he's upset about.
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