from the try-calculating-how-likely-you-are-to-enforce-that... dept
There's a wonderful book by Ben Klemens called Math You Can't Use about how the growing encroachment of intellectual property laws on things like basic algorithms and software are locking up math. However, it appears that one guy is trying to take it to an extreme. Pegr alerts us to a story of a guy who claims to have obtained a copyright on a method for multiplying any two numbers in your head, and he's willing to sell you the trick for $33. Of course, there are all sorts of mental multiplication tricks out there (and a quick search of the web will teach you most of them, if you're unfamiliar with them). There aren't many details on the supposed "copyright" on this trick, so it's not clear if he actually registered the copyright or just thinks he has the copyright, but it will be fascinating to see if he stops anyone else from discussing the method, should it actually be new.
theodp writes "Recently, Google debuted its new Google Docs Template Gallery, showcasing a Shared House Expenses spreadsheet template in a pretty elaborate YouTube Video as an example of 'tools that just work.' Only problem is, the popular five-star template still doesn't work correctly. Thanks to its doesn't-handle-zero-correctly bugs, the spreadsheet fails to always divide expenses properly, allowing one roommate to get away with contributing far less than his "Fare [sic] Share." So did Google release the spreadsheet to gazillions of users without bothering to verify it worked, or did all those Googlers fail to recognize some pretty obvious mistakes?"
You may recall the story from last year about Verizon Wireless' dubious math skills. What kicked off the story was a guy traveling to Canada with a Verizon Wireless EVDO account. He had asked how much the roaming charges would be, and was told 0.002 cents per kilobyte -- which is quite reasonable. However, when he got his next bill, it was quite a lot bigger than he expected. That's because Verizon Wireless actually charges 0.002 dollars per kilobyte. When confronted on this, hilarity (or frustration, depending on your point of view) ensued. Even when being explained the difference in dollars and cents clearly, Verizon Wireless customer service reps continued to insist that 0.002 cents per kilobyte is the same thing as 0.002 dollars per kilobyte. The publicity backlash convinced Verizon Wireless to refund the guy's money (though still demand he not use their logo on his blog about the story). Either way, you would think that this widely talked about event would have Verizon Wireless careful to train their customer service reps on the difference between dollars and cents. Not so, apparently.
Broadband Reports points us to a guy who clearly has way too much free time, who decided to check up on Verizon Wireless, calling the company 56 times to ask about two separate data rates. Out of 56 customer service reps he spoke to, a grand total of one gave him the correct info on both questions. 52% answered both questions incorrectly. All in all, he received 22 unique answers, with many underquoting the actual rate by a factor of 100. However, as he noted, that didn't stop nearly all of them from immediately then offering him a two-year contract -- which you could claim was sold to him with false data about what he'd be paying. He put together a nice video to highlight some of the incorrect statements from Verizon Wireless CSRs:
So, is it reasonable to ask when Verizon Wireless is going to start teaching its customer service reps math?
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