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stories filed under: "google voice"
Predictions

Predictions

by Mike Masnick


Filed Under:
data, disruptive, google voice, voice



Recognizing That Voice Is Just Data (Or How Google Voice Could Be Disruptive)

from the voice-is-data-too dept

Karl Bode, over at Broadband Reports, wrote up a great article a little while back about why Google Voice was more disruptive than anyone (especially the telcos) were willing to give it credit for being. The key underlying point: voice is just a form of data. Once you realize that, you realize that no one needs to be tied to any telco's own dialing system. Your mobile phone service provider really could just be a dumb pipe.

For years, I've always felt that the calls for "triple play" or "quadruple play" was incredibly misleading. All of the different "plays" (voice, video, data) were actually all just data. And when things are all just data, and its on an open network, then anyone can provide the services on top of that data. The telcos recognize this, somewhat -- which is why they've tried to block out others from offering certain telco services (it's why Google Voice was blocked on the iPhone), but it could be really game changing. Imagine if you could just buy a mobile phone that had no calling plan at all -- but it was all in the software? You could even use different dialers (with different numbers?) depending on what made the most sense or was cheapest.

The telcos hate thinking of themselves as dumb pipes, but there's something to be said for focusing on the pipes and making them as strong as possible, while letting everyone else innovate at the service level, and just selling good data plans. The more others innovate, the more valuable those data connections become.

34 Comments | Leave a Comment..

 
Politics

Politics

by Mike Masnick


Filed Under:
google voice, net neutrality

Companies:
at&t, google



AT&T's Ridiculous Argument Against Google Voice

from the break-it-down dept

We've been covering the ridiculous attempt by AT&T to sic the FCC on Google for deciding to block certain calls via Google Voice. AT&T is being misleading and incredibly disingenuous. While there are some issues with Google's decision to block certain calls, the issue there has nothing to do with net neutrality -- as AT&T aims to tweak Google for supporting net neutrality -- and everything to do with bad regulations -- which AT&T is just as against as Google is.

But the latest letter/PR play from AT&T sinks to ridiculous lows -- and it's a shame that no reporter I've seen so far calls AT&T on any of the crazy claims. While there's some fun in mocking the use of nuns (who are apparently also blocked), AT&T's "slippery slope" argument isn't just questionable, it's wrong:

Indeed, if the Commission cannot stop Google from blocking disfavored telephone calls as Google contends, then how could the Commission ever stop Google from also blocking disfavored websites from appearing in the results of its search engine; or prohibit Google from blocking access to applications that compete with its own email, text messaging, cloud computing and other services; or otherwise prevent Google from abusing the gatekeeper control it wields over the Internet?
But... uh... that's the thing. The FCC cannot stop Google from also blocking disfavored websites from appearing in its results. That's because Google has every right to determine what sites appear in its index and which don't -- and the courts have said exactly that in the past. Google's rankings and site index are Google's own opinion, and there's no legal right for Google to include anyone if it chooses not to. Google knows this. The FCC knows this. AT&T certainly knows this -- so why is it pretending that this is some big issue?

Then there's the claim about Google "blocking access to applications that compete with its own email, text messaging, cloud computing and other services." Except... Google physically cannot block such things, because Google is not the pipe. If I want to go to another email service provider, I just type that URL into my address bar, and Google isn't a party to that at all. The only one who could block such a thing is (oops) my ISP: AT&T. So why even make this argument? It's totally nonsensical.

Obviously, AT&T is having fun poking at Google over this particular issue, but, honestly it should at least limit its complaints to things that actually make sense.

42 Comments | Leave a Comment..

 
Politics

Politics

by Mike Masnick


Filed Under:
arbitrage, congress, google voice, lobbying, voice

Companies:
at&t, google



Congressional Reps Rewrite AT&T's Google Voice Complaint, And Send It To The FCC

from the at-least-try-to-be-creative dept

A few weeks back, we noted how AT&T was trying to claim that Google violated the very net neutrality rules the search giant is pushing for by blocking calls on Google Voice to various free conference service lines. However, as we explained at the time, the issues are totally different. However, from AT&T's standpoint, they get to try to kill two birds with one stone. First, AT&T would love to kill the regulatory arbitrage situation that allows small rural telcos to charge incoming call providers ridiculous connection fees. So, complaining about Google Voice draws more attention to that issue. Separately, it gets net neutrality questions moved away from AT&T and onto Google, which AT&T generally dislikes.

Still, it's hard not to be even more cynical when a bunch of politicians suddenly pick up interest in this issue, and ask the FCC to investigate Google using language that appears quite similar to the letter AT&T sent to the FCC. As Broadband Reports notes in that last link, it sure looks like AT&T got a bunch of friendly politicians to suddenly express outrage over something most of them didn't understand -- and they just had to rewrite the letter AT&T had already used. It's as if these companies and politicians don't even care how blatant it is that the lobbyists actually set the agenda.

57 Comments | Leave a Comment..

 
Overhype

Overhype

by Mike Masnick


Filed Under:
arbitrage, conference calls, connection charges, google voice, net neutrality, phone service

Companies:
at&t, google



AT&T, Google Spat Over Google Voice Blocked Calls Is Important... But Totally Misses The Point

from the distracting,-but-important dept

Well, well, well. It looks like AT&T's latest line of anti-Google attack is to accuse the company of being hypocritical on net neutrality by not living up to the same principles when it comes to its Google Voice product. The issue is that, apparently, Google Voice is now blocking calls to free conference services like FreeConference.com. This is identical to the problem I discussed a few weeks ago when I noticed that the MagicJack VoIP service blocked calls to those same services. Oddly, at the time, I got around the MagicJack block... by using Google Voice. So if it's now blocking those calls, I haven't yet seen it, but there are numerous complaints. And, just like I said at the time with MagicJack, I think that the FCC has been pretty clear in the past that this is not legal. If you're offering a phone service of this nature, you need to connect it with the phone calls customers are making.

So, I have to admit that I find Google's response to be disingenuous. It basically tries to shrug off the problem by saying Google doesn't have to follow such rules on connecting phone calls because it's a "web-based" offering. First, making such a claim just makes Google look like it's ducking the issue. Second, Google has done a dreadful job letting Google Voice users know that such calls are totally blocked by its service.

However (and this is important), the actual issue here is not net neutrality. The real issue is ridiculous regulatory setups in certain rural areas, that force unnaturally high connection fees on telcos to rural telcos, creating a massive arbitrage opportunity that the Free Conference call offerings making good (and profitable) use of in offering their services. Basically, every inbound call to these telcos requires massive per minute fees from the connecting service provider to the rural telco. It's so expensive that as long as the rural telco can offer a service (such as conference calls) at a cheaper rate, they make money on every inbound call -- but it's all due to outdated regulations that "protect" those telcos. Google mentions this in its response, but it should be the headline, not buried in the details: the issue with net neutrality is the telcos trying to double charge for the use of their network. The issue with these calls is a dumb regulatory setup that forces telephone service providers to pay insanely high rates to a small group of small telcos for any inbound calls.

So, yes, I agree that it's bad that Google (and MagicJack) blocks these calls -- and I believe it may in fact go against some previous statements by the FCC concerning phone services. But... it's not a net neutrality issue where they're doing so to squeeze extra money out of customers by holding part of the access for ransom. Instead, it's the result of bad and outdated local state regulations concerning connection fees that really need to be overturned.

40 Comments | Leave a Comment..

 
Failures

Failures

by Mike Masnick


Filed Under:
app store, arbitrary, google voice, iphone, voice

Companies:
apple, google



Apple Says No To Google Voice On The iPhone

from the shameless dept

As we wait to hear if Spotify's mobile app gets approved (I heard a rumor that it was, but have seen no proof yet), we hear of another questionable Apple iPhone rejection: the Google Voice iPhone app has been forbidden from the iPhone, though the reasons aren't entirely clear. Still, it does show that Apple doesn't care who you are, or how big a name. If it doesn't like your app, too bad. Once again, this seems like an argument for why more open solutions will win out in the end. Not only do users not have to worry about arbitrary rejections like this, but innovation will happen much faster on open platforms where each innovation doesn't need to be approved by a mercurial secret cabal.

64 Comments | Leave a Comment..

 
Wireless

Wireless

by Derek Kerton


Filed Under:
app store, backhaul, ctia, femtocells, google voice, iphone, palm pre, pre-brief, wireless

Companies:
apple, google, huawei, palm



Pre-Brief Of The Upcoming CTIA Conference

from the Too-Soon-For-A-De-Brief dept

With the US mobile phone industry's leading conference kicking off in Las Vegas, I thought it might be fun to write a small "pre-brief" of the trends to expect from the show. This CTIA Show comes close on the heels of the huge, Europe-based Mobile World Congress, and I would have dropped a blog post from there...if my Netbook hadn't been stolen! Here's what to expect from the CTIA show:

App Stores: What was innovative about Apple's App Store? It is a single point of sales, it's trusted, compatible, it offers tested apps, and it gives a large (70%) revenue share to the application developer. Nothing new there, but damn, what a success. Once again, Apple succeeded by (not doing anything revolutionary, but) using a simple recipe that makes sense and motivates all stakeholders. Sadly, a similar 'imode' app store has been done by DoCoMo in Japan since 2000, but North American carrier imitations usually neglect being remotely 'open' and don't offer a large revenue share to developers. Turns out, this is fairly important if you want to stimulate a large, diverse offering of useful, high-quality applications. Anyway, all those companies that didn't copy imode are now copying Apple, so expect to see more news around Microsoft's store, RIM Blackberry's store, the Android store, and more. The trend is good, since it will get more money in developers' hands, and should help some phone owners find applications that make their devices more valuable.

Mobile Broadband/Embedded Broadband: There will be lots of talk and probably a bunch of announcements about mobile broadband access at the show. I am referring specifically to the use of cellular broadband modems in devices that are not phones, such as Netbooks, Laptops, cameras, readers, media players, etc. I am moderating a panel on this subject at the CTIA show, and I'm thrilled to be doing it, because it is such a major trend. The two driving forces to this trend are the 3G networks that are already in place, and carrier willingness to sell new kinds of service plans. Carriers have been somewhat stuck in a rut of thinking of mobile access as "one phone, one contract, $60/mo." But recently, their thinking has been changing, and the notion of wholesale businesses of selling connections to devices like Amazon's Kindle is gaining steam. Expect to see more news of daily connection plans for laptops (like Wi-Fi Hotspots), and wireless data bundled in the price of other consumer electronics. 

Femtocells: A femtocell is a small box that looks like a Wi-Fi router, and similarly plugs in at your home or small office. But instead or routing laptops to the Internet, a femtocell routes telephone calls from your mobile phone to your carrier. Put one of these in a home or office with poor cell reception, and instantly get four bars. That's good for you and the carrier, who gets to keep you as a customer. But what also benefits the carrier is that your phone's traffic is now carried over your broadband connection, saving their towers from having to allocate capacity to you. Sprint has it, T-Mobile uses a special variant, Verizon has recently launched it, and AT&T is piloting these devices. I expect femtocells to successfully creep into the marketplace, and we'll hear a fair bit about femtocells at the show, but also other new ways of delivering cellular service like Distributed Antenna Systems, Repeaters, and such.

Backhaul: Wireless data use is taking off. Driven by flat rates, popular and easy to use phones like iPhone, and supplemented by growing use of cellular modems to laptops and Netbooks, people are finally exchanging significant amounts of data traffic from cell towers. But these towers were initially put in place for highly compressed, narrowband voice traffic. As such, each tower was often connected by a meager T1 line. The connection that the towers have to the core network is called "backhaul," and yesterday's backhaul is woefully inadequate for tomorrow's data traffic loads. The short-term solution was to just add more T1s...but the costs of this rapidly become prohibitive. So the long-term solutions that will be discussed at length in Las Vegas are point-to-point microwave wireless relays, metro Ethernet, and fiber optic connections.

The Palm Pre: I'm not sure when the bandwagon is going to hit the trail for this device, but I'm saddling up right now. I've been negative on Palm for a while, but I saw the Pre at CES in January and was pleasantly surprised, but unfortunately didn't allocate much time to Palm. Subsequently, I spent some time with the Pre at MWC in February, and was very impressed. Of all the phones I have seen since the iPhone came out, this is the first one that I think may be better -- and I am very fond of the iPhone. I use a very powerful HTC Windows phone, and when I see the Pre in action, I find myself repeatedly saying "I wish my phone could do that." 'Synergy,' the Pre's ability to pull together your contacts, emails, calendars into one consolidated view, is a favorite element. But what really struck me was the User Interface, which is very visual, very touch, and very intuitive. I felt the same way I felt when I first saw the iPhone in action. The Pre is not an evolution of previous Palms. It is a new starting point, and like the iPhone, it seems devoid of classic silo thinking and lousy UI baggage. I can't predict whether the developer community will rally around the Pre, or whether Sprint and Palm will be successful in selling big volumes, but I want to call this one early: the Pre is a great smartphone.

More iPhone "killers": We've seen handset vendors offer so-called iPhone Killers at every turn since June 2007. I have found almost every such claim to be unfounded over the past 2 years. I have written that a touch screen and square icons do not an iPhone Killer make. But quarter-by-quarter, the competitors' claims get more and more credible. While HTC, Nokia, RIM, Samsung, and LG make incremental progress to matching the iconic device, I think Palm has the real bomb to drop, if they manage to get the Pre to market on time.

Android: The past year was almost devoid of Android handset announcements. Barcelona was strangely silent on that front. In fact, we haven't heard much about new Android handhelds since the T-Mo G1 was announced early in 2008! But there's enough rumors floating around to suspect a batch of Android announcements this week. Let's wait and see. 

Google Voice: Google recently announced their Google Voice service, and it has created quite a stir in the industry. The fixed carriers have long felt threatened by Google, although the search giant had yet to fire a shot across the mobile carriers' bow. So long as it stayed in search, email, web VoIP, advertising, and location services, Google was only a thorn in the cellcos' side. But with the addition of Google Voice (GV), Google is now going straight at the heart of the carrier's core service. GV is essentially a disintermediation play, where users will use just one phone number, provided by Google, and can intelligently route and manage their phone calls to desk, cellphone, voicemail, email, etc., by using a web dashboard interface. By using a Google phone number, users needn't even tell anyone their cellular or landline numbers -- the carriers become pipes for the Google Voice customer. Expect to see and hear some responses, which have already started from other newcomers like Skype, or classic solution vendors like AlcaLu.

Meet Huawei: If you are not familiar with this company yet, better learn how to pronounce the name. Huawei is the leading example of the next generation of telecom infrastructure providers out of China. They have been selling competitive equipment for years, but carriers in Western countries have been reluctant to adopt their products based on a perceived quality gap with leading vendors like Ericsson, Nortel, Motorola, and Alcatel-Lucent. But the winds are shifting. Tougher economic times, paired with some successful Huawei reference cases in Leap Wireless, Cox cable, and Canadian telcos, prove that Huawei can compete on quality and price. Huawei is growing its presence in the US, recently opening offices here in Silicon Valley. Could a major US carrier deal be in the making?


Derek Kerton is an expert at the Insight Community. To get insight and analysis from Derek Kerton and other experts on challenges your company faces, click here.

6 Comments | Leave a Comment..

 
Legal Issues

Legal Issues

by Mike Masnick


Filed Under:
google voice, patents, visual voicemail

Companies:
google, klausner



Google Settles Patent Lawsuit From Klausner So It Can Launch Google Voice

from the funny-how-that-works... dept

I was a bit disappointed earlier this week to see that Google had settled a patent infringement lawsuit filed against it by Judah Klausner. Klausner has been going around for years and years suing tons of companies, claiming that any sort of "visual voicemail" offering violates his patent. He's been quite successful getting big companies to settle, which suggests he probably sets his demands at a point just slightly cheaper than it would cost to fight him. It's difficult to see why the concept is even remotely patentable. I remember talking to people about similar ideas for ages. All it basically does is apply an email interface to voicemail. That's not anything special, and hardly "nonobvious to those skilled in the art."

But companies keep settling -- and it's obvious now why Google did so. Just days after the settlement, Google has announced its new Google Voice offering which (wouldn't you know it?) includes a visual voicemail component. These days, it seems like paying off patent hoarders even for ideas that plenty of folks came up with on their own, is just a "cost of doing business."

26 Comments | Leave a Comment..

 
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