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stories filed under: "fios"
Legal Issues

Legal Issues

by Mike Masnick


Filed Under:
eulas, fiber optic, fios, terms of service

Companies:
verizon



If You Don't See The Terms Of Service Until After You Buy, Are They Valid?

from the seems-a-bit-unfair dept

There have been lawsuits over software packages that only allow you to see the end user license agreement (EULA) after you've already paid for the software, but does that apply in other situations as well? Broadband Reports points us to the news that for people who sign up for Verizon's FiOS fiber optic broadband, you don't get to see the full terms of service until after it's installed. Verizon claims it's just easier this way -- and that all the important points are explained ahead of time. It also says that users can cancel within 30 days with no penalty if they're uncomfortable with the terms. However, that leaves out the fact that a lot of time and effort went into installing the actual FiOS system, which could also disrupt other systems (in fact, in a few cases -- though certainly not all -- a FiOS installation cuts the old copper line). So, in that case, it would be difficult to just go back to what you had before.

67 Comments | Leave a Comment..

 
(Mis)Uses of Technology

(Mis)Uses of Technology

by Mike Masnick


Filed Under:
fios, fire, installation

Companies:
verizon



We Knew FiOS Was Fast, But Why Is It Always Setting People's Homes On Fire?

from the maybe-slow-down-on-the-installs? dept

We've had a few stories now about Verizon FiOS (its fiber optic broadband offering) installs that resulted in fires and damaged properties. While Verizon's PR folks have focused an awful lot of effort on convincing reporters that where there's smoke there isn't necessarily fire, perhaps the company should put a few more resources towards both preventing fires and fixing things up for those whose property was destroyed by install-related fires. Broadband Reports points us to yet another FiOS-related fire (which the reporter at Network World is now calling FiOS: Fire is Our Speciality), where Verizon promised to help the family impacted by paying for their living expenses and reimbursing them for destroyed property. The only problem? That bill came to $58,000, and Verizon only wants to pay $1,800 of it. The family has now decided to take the matter to court. You would think, given the negative publicity over the previous fires, that Verizon would know to pay up and apologize, rather than try to stiff the folks whose house they set on fire.

48 Comments | Leave a Comment..

 
(Mis)Uses of Technology

(Mis)Uses of Technology

by Carlo Longino


Filed Under:
fios, fire, installation

Companies:
verizon



Another Verizon FiOS Install, Another Home Violated

from the yes,-again dept

Last month, Verizon's PR folks went back and forth with a writer over whether or not one of their technicians actually started a fire at a customer's house when installing its FiOS service. The fire department says there was a fire, but Verizon denies that. In any case, the damage the installation caused was certainly significant, even if Verizon so generously paid for repairs. A month later, and look what's happened (again): a Verizon FiOS installer once again clipped an electrical wire, resulting in $2,650 worth of damage and a smoking house. Verizon's PR people are more than welcome to (again) argue about whether or not the smoke means there was fire, but regardless of their definition, these sorts of stories continue to pile up.

69 Comments | Leave a Comment..

 
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