Japan's Smile Scanners A Classic Misuse Of Technology

from the smile-for-the-scanner dept

As pointed out on the Freakonomics Blog:

Japan's Keihin Express Railway Co. has set up "smile scanners" at 15 of its stations, where railway employees have their smiles assessed by software in the hopes of perfecting a customer-friendly look.

This is such a classic misuse of technology by a corporation. The goal of the company is to provide more positive and friendly customer service but its technique of using a "smile scanner" is going to have the opposite effect. Nobody likes to be forced into happiness, and the employees will end up resenting the scanners, their bosses for making them use the scanners and the customers for expecting them to smile.

Instead, a smart company would try to figure out how to make its employees genuinely happy so that they smile because they want to smile. This would create endless positive outcomes for the company, the employees and the customers.

Sometimes technology can look like it provides a quick fix when, in fact, it is just an illusion.

Cross-posted from MyMediaMusings.com

David Title is an expert at the Insight Community. To get insight and analysis from David Title and other experts on challenges your company faces, click here.

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Finland Agrees To Let Companies Spy On Workers

from the who-needs-trust-when-you-have-technology? dept

Last month, we noted the controversy in Finland, as a new law was up for debate concerning whether or not companies there could spy on employee email. Beyond the general controversy, there were rumors that Nokia, who had been caught breaking the existing law by spying on employee emails before, had supposedly threatened to leave Finland if the law wasn't changed to allow such activities. Nokia has vehemently denied this, but hasn't denied that it supported the law. So... it's probably not a huge surprise that the Finnish Parliament has approved the law.

To be honest, the details of the law aren't that extreme. It doesn't let the company even read the emails -- just record who is emailing whom. For company email, that seems perfectly reasonable. Hell, the day this law passed, RIM admitted not only does it track and record all company email, but it does the same thing for all phone calls as well. Perhaps a more important question is whether or not that's a useful way to spend company resources? The companies obviously talk about the importance of "protecting" their IP, but I once worked for a company that recorded all phone calls as well, and all it really did was make all of the employees angry, disgruntled and less interested in working hard. Having your bosses distrust you can do that...

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Your Fired Employees Are Stealing Your Data

from the taking-more-than-a-stapler dept

It probably shouldn't come as a big surprise that a new study says 60 percent of employees keep corporate data after they leave a job. The most common types of retained data are things like contact lists and non-financial information, with the ex-employees usually thinking it will help them in their next job. While this sort of stat will probably get blamed on the state of the economy, it's likely that rising unemployment probably only exacerbates it. A more worrying stat from the study is that a quarter of respondents said they were able to access data on their former employers' computer networks after they left the company. This corresponds to earlier research saying that "malicious insider" attacks are on the rise as the number of disgruntled employees and ex-employees grows. With so many companies focused on cutting costs by reducing headcount, effective data security could also fall by the wayside.

Carlo Longino is an expert at the Insight Community. To get insight and analysis from Carlo Longino and other experts on challenges your company faces, click here.

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Is Nokia Demanding The Right To Spy On Its Employees?

from the or-it-will-leave-Finland? dept

There's quite a story making the rounds, suggesting that Nokia is putting significant pressure on the Finnish government, demanding that it pass a law allowing it to spy on its employees, or the company will leave Finland. Nokia is quickly denying the claim, which does seem pretty extreme. However, that doesn't mean that Nokia hasn't put political pressure on the government to pass this law. Apparently, the company has been caught multiple times illegally spying on employees, and has worked hard to get this law passed, which would legalize its actions. Despite legal experts all insisting that the law is unconstitutional, apparently the Finnish Parliament's Constitutional Law Committee has decided to move forward with it anyway -- which is what resulted in the speculation about the threat to leave Finland.

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Dear Motorola: Instead Of Suing Competitors, Maybe Figure Out Why Employees Are Leaving

from the blame-everyone-else dept

As a company, if things aren't going well, it's often difficult to accept that some of the blame may be on your end -- which makes it especially easy to lash out at competitors, assigning blame to them. This becomes troublesome when it starts to involve lawsuits. Just a couple months ago, we noted that Motorola was suing a former exec for jumping ship to Apple. And, now the company is suing RIM for getting a bunch of Motorola employees to leave Motorola and join RIM. To any outsider, it seems clear that Motorola has some problems that make it so employees are tempted to jump to other companies. But rather than focus on figuring out how to fix that, and make things such that employees want to stick around (making cooler phones might be a good place to start), it's lashing out at competitors who are more appealing to Motorola's own employees. In the meantime, Motorola might want to check out the research that shows the free flow of employees between competitors helps spread innovation across the entire market. In other words, stop suing people because your employees are leaving, and start figuring out ways to make employees want to work for you.

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Turns Out Viacom Is Really Interested In What Google Employees Are Uploading/Viewing On YouTube

from the Google-janitors-are-supposed-to-know-copyright-laws dept

With all the fuss over a court telling Google it needs to give Viacom its log files, Google and Viacom have been discussing ways to hand over the data and retain anonymity (not an easy task). However, apparently one key point is that Viacom is most interested in finding out what Google employees were uploading and viewing on YouTube. That's an interesting, if sneaky, strategy, as in theory Viacom could use that to try to prove that Google employees "knew" that certain content was infringing, which potentially could remove some DMCA safe harbors. However, that would be a huge stretch in terms of the meaning of the law. If anything, this move shows how much Viacom's case appears to be based on grasping at straws. If the best it can do is try to show that some Google employees viewed or uploaded infringing material, that's a pretty weak case -- rather than focusing on the fundamental issue of how much responsibility Google has over the content users upload.

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Preventing Your Employees From Watching Videos Won't Prevent Them From Procrastinating

from the it'll-just-annoy-them dept

We've been saying for years that the notion that employee web surfing at work constitutes "lost profits" is nonsense. There is an infinite number of ways employees can waste time at work, from chatting with coworkers, reading magazines, or even taking a nap. Monitoring and restricting web surfing isn't likely to make employees procrastinate less, it'll just make them procrastinate in ways that are harder to monitor, and annoy them in the process. The Wall Street Journal has the latest example of surfing-at-work hysteria. Apparently the latest crisis is the time-wasting potential of Internet video sites. The funny thing about the article is that it inadvertently does a pretty good job of illustrating why blocking web-based video isn't a very good plan. One employee actually looked at clients' videos as part of his job, so he had to waste his own and the IT department's time seeking an exception every time he had a video he needed to watch in order to do his job. In an even more ridiculous case, an office had a mass shooting occur in a nearby mall, and all of the employees in the office apparently spent time complaining to the boss for permission to watch the news about it. Here, it was clear that the employees were already sitting around reading stories about the shooting, so they obviously weren't getting much work done. Yet for some reason the boss still seems proud of himself for preventing his employees from watching videos of the event. The article also cites bandwidth limitations as a reason for blocking online videos, but that seems like overkill. If upgrading bandwidth isn't an option (and bandwidth is getting cheaper every year) it seems like a much more straightforward approach would be to simply monitor total bandwidth consumption and warn the heaviest users to keep their consumption down. That would keep the network humming without treating employees like they're children.

Timothy Lee is an expert at the Insight Community. To get insight and analysis from Timothy Lee and other experts on challenges your company faces, click here.

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Who's More Tech Savvy? Employees Or Employers?

from the depends-on-which-technology dept

I came across two separate stories today at about the same time, which seemed to be saying very different things, but seem worth discussing together. The first is about how big companies are increasingly technology savvy in spying on workers in everything that they do (sent in by reader gonzogirl). It notes that while CIOs used to worry about how employees would react to being spied on, these days it's barely a second thought, as it's become almost standard. The other study involves some research suggesting that employees are becoming a lot more tech savvy than their employers and trying to drag them into the 21st century. The researchers behind that report say that employees understand technology much better than their own CIOs.

At first glance, the two reports may seem to contradict each other, but that may not really be the case. It may actually show a lot more about where the priorities are for CIOs of large companies these days: fearful of what employees are doing, rather than looking for ways to help them get things done. Thus, when employees show up with new tools to make them more productive, the response isn't too embrace them, but to fear them (or figure out how they can be monitored). This wouldn't be particularly surprising, but it should be troublesome for those large companies, who are breeding atmospheres of distrust and trying to hold back the innovation needed to boost productivity and compete with more nimble companies.

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