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Earnings, IPOs, and the like

Earnings, IPOs, and the like

by Joseph Weisenthal


Filed Under:
ecommerce

Companies:
amazon



Books Still Front And Center At Amazon

from the just-a-side-business dept

So far, the earnings of the major internet bellwethers have been pretty ho-hum, as eBay, Google and Yahoo have all come in with less-than-stellar results. But at least the forth horseman, Amazon, came through, blowing past analyst estimates. For a long time, Amazon's been dogged with the stigma of being just a faux-internet company, since it actually has to deal with things like warehouses and shipping costs. It's been trying hard to transform itself, through its attempts at becoming an e-commerce platform, rather than just a retailer. While these moves have done a lot for the company's reputation, they're still not moving the needle when it comes to the bottom line. Instead, its traditional business continues to carry the day, as it's seeing strong adoption of its Amazon Prime free-shipping plan. It also saw a boost from Harry Potter; although the book didn't come out until the current quarter, interest in it is said to have driven a lot of traffic to the site, which led to sales of other items. Meanwhile, the company's efforts to sell digital goods, like movie downloads, don't seem to be doing much of anything. Until these other businesses actually prove themselves, the company is still highly dependent on the whims of the consumer and whatever hit items happen to be coming out.

7 Comments | Leave a Comment..

 
The Market

The Market

by Carlo Longino


Filed Under:
ecommerce, m&a

Companies:
ebay, kijiji, skype



eBay's Core Auction Business Is Looking Like A Drag

from the show-me-the-money dept

eBay has reported its latest quarterly earnings, and like Intel's latest results, they offer something of a mixed bag. eBay's revenues and profits are up strongly, but its auction business is stagnating. While it showed revenue growth in the quarter, that's attributed to currency effects and increased commissions for sellers, rather than growth in the number of listings or the value of goods sold. eBay's been able to generate growth by expanding its scope of operations, which is certainly helpful, but the weakness in its core auctions business remains a concern. Questions still remain about some of those expanded operations: for instance, though Skype's earnings grew, usage is flat. But perhaps the bigger problem for eBay is that it's struggling to get the new units to feed off of each other. Buying PayPal was a masterstroke for the company, since a simple and comprehensive payments system delivers benefits to (and derives benefits from) the auctions business. But other new businesses don't integrate so well. Part of the justification for buying Skype was to ease communications between eBay auctions' buyers and sellers, but that hasn't panned out, or turned into a money-spinner. Similarly, some observers say the US launch of its Kijiji classifieds site will drive usage of Skype and PayPal, but judging by the Skype acquisition, that's far from being a sure thing. Clearly eBay's got the ability to get some M&A work done, but its ability to meaningfully integrate its purchases to spur growth among its other businesses still isn't so clear.

23 Comments | Leave a Comment..

 
Studies

Studies

by Joseph Weisenthal


Filed Under:
auctions, ecommerce, economics

Companies:
ebay



Surprise: Auction Bidders Not Always Rational

from the zoon-economicon dept

In an attempt to gain a better understanding of human economic behavior, a group of economists studied the buying patterns of eBay auctions. What they found was that humans are not always rational, at least in the econ 101 sense of the word. One of their most surprising realizations was that bidders would often pay a higher price than the "Buy it Now" price, presumably because they got so caught up in the heat of the auction. This is an odd quirk, though its discovery was hardly needed to demonstrate that humans don't always operate in a purely rational manner. Another thing they discovered was that bidders didn't pay much attention to shipping prices, and that they'll typically opt for an item that can be won for less, even when shipping costs eat up any savings. Ultimately, there's more to auctions than simple price discovery. Not only are they successful because they help arrive at an equilibrium price for goods, but participation in them makes for a fun, game-like experience. Thus, it shouldn't be a surprise that those involved aren't always shining examples of homo economicus.

19 Comments | Leave a Comment..

 
Ramblings

Ramblings

by Joseph Weisenthal


Filed Under:
ecommerce

Companies:
zappos



Zappos Sells More By Encouraging Returns

from the outrunning-the-competition dept

Although it may not get that much hype, Zappos has built up an impressive and successful online shoe retailer. While shipping costs are often the bane of online retailers, Zappos has thrived, not only by offering free shipping, but by offering free return shipping as welll (via Knowledge Problem). Obviously, shipping is expensive, but by subsidizing product returns, the company has removed the risk of buying shoes online. Customers don't have to worry about a pair of shoes not fitting right, because they can always send them back at no cost. In fact, the company approves of customers that buy multiple pairs, just to see which pair fits, while sending the others back. Of course this cuts into its margins to some extent, but the alternative is for customers to buy shoes at traditional stores. The basic lesson is one that plenty of retailers recognize: making it easier to return items will make customers more comfortable with purchasing them. But it's the application of this lesson online, to such an extreme degree, that has separated Zappos from the pack.

11 Comments | Leave a Comment..

 
Predictions

Predictions

by Joseph Weisenthal


Filed Under:
ecommerce

Companies:
amazon, borders



Can Borders Be The Next Amazon.com?

from the doubtful dept

In an interview with the Wall Street Journal, George Jones, the CEO of Borders, discusses his company's plans to remain relevant as more and more commerce is done online. Borders' story is an interesting one, in that its struggles are being felt by a wide variety of traditional retailers right now. Jones' insights into the changing nature of e-commerce is interesting. He notes that when Borders first decided to sell online, it pretty much had to partner with Amazon, because of the infrastructure that it had built up. Now, however, options for third-party fulfillment (also an area that Amazon is interested in) will allow Borders to launch its own site (whether it's able to gain any traction remains to be seen). That being said, parts of his vision seems a little off. He imagines that one day customers will come into the store to buy digital goods, like music and e-books, an idea reminiscent of Starbucks' ill-conceived fill up stations, where customers could get music for their MP3 players. The idea of tying a digital good to a physical location is not a model that customers are likely to embrace. Ultimately, there's no easy answer for a company like Borders. It can embrace the internet all it wants, but it's hard to see its fortunes being tied to much else than the continued success of selling physical books in actual stores.

9 Comments | Leave a Comment..

 
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