Twitter, Data Center Delay Upgrades Rather Than Cut Off Iranian Communications

from the the-power-of-twitter dept

I recognize that it's still fashionable to bash Twitter as being a useless toy for people with too much free time (despite many, many examples of how useful it is for those who use it properly). Yet, for anyone paying attention this past weekend, Twitter has emerged as an amazingly powerful communications tool as to what's happening in Iran, where there are massive protests, riots, rallies and attacks following the disputed re-election of Mahmoud Ahmadinejad. The Iran Twazzup page has had a tremendous wealth of information from inside and outside Iran -- the sort of information that we wouldn't know about otherwise. It's an amazing view into the country that simply wasn't possible in the past. I remember in the runup to the war in Iraq, there were a few Iraqi bloggers you could follow to get a sense of what was going on in the country, but nothing like the massive ability of thousands of people to easily get the word out on what they're seeing on the streets of Tehran and elsewhere. It's really quite impressive, and I'm hard pressed to see how anyone could look at what's coming out of Iran via Twitter, and then claiming that Twitter isn't a useful or different communication tool.

With all that going on, it's fascinating to see that Twitter and its data center partner, NTT, have actually chosen to delay some critical updates, knowing that cutting off communications from Iran just as so many people are relying on it would be a disaster. While this does highlight a separate problem -- about the fact that as Twitter becomes a critical communication channel for some, the fact that it is a "single point of failure" is worrisome. It's definitely something that will need to be addressed at some point.

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It's Not Twitter's Power To Misinform That We Should Be Worried About...

from the oh-come-on... dept

A few folks have sent in this essay by Evgeny Morozov at ForeignPolicy.com complaining about "Twitter's power to misinform" concerning swine flu. It sure sounds good as a thesis, but it makes little sense. Twitter's power to misinform is no different than any method of communication. The issue of swine flu is hardly limited to Twitter. It looks like it was all over the cable news channels, newspapers and news websites over the weekend. The fact that Morozov finds a few people were clueless on Twitter means nothing. Your next door neighbor could be clueless, and if he shouted over the backfence to Morozov something wrong about swine flu, would Morozov write an article about how picket fences have a power to misinform?

Part of the problem seems to be that Morozov (and many Twitter critics) seem to want to assign to it a purpose that it does not have and no one uses it for. If people are misinforming others via Twitter, that's an issue about who you follow, not about Twitter as a whole. I'll admit that I saw multiple mentions of swine flu over the weekend among the folks I follow on Twitter -- but I believe every single one of them was making a joke of some sort. Should I then write an essay about "Twitter's power to create laughter out of a serious situation"?

There are some clueless people out there -- no doubt. And I'm sure those clueless people may know other clueless people, but there's no indication that a sudden influx of dumb Twitter statements from clueless people resulted in further cluelessness. At no point does Morozov bother to see if any one of the Twitter users he mentioned have a significant number of followers, or if any of those followers actually believed/responded to the clueless statements. Nor does he investigate if (perhaps) some of the more knowledgeable followers of those users actually corrected the clueless. That's because, just as a clueless person may repeat bad information, others can use Twitter to properly educate. Twitter, itself, is just a tool. Just like a website like ForeignPolicy.com. And it's just as easy for someone like Morozov to misinform -- such as by claiming Twitter misinforms -- via ForeignPolicy.com than it is for individuals on Twitter to misinform. In the case of Morozov and ForeignPolicy.com, however, I'd argue the situation is worse, since there are probably a lot more readers, and they might actually believe that someone writing for a site like ForeignPolicy.com knows what they're talking about.

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Social Networks Now More Popular Than Email, Report Says

from the you've-got-a-poke dept

A new report says that "member communities" -- sites like social networks and blogs -- are now more popular than email. The Nielsen report says that two out of three internet users, in the eight countries it tracks, visit social sites more than email sites visit member communities, a higher percentage than use email. Though usage remains behind search, portal and PC software sites, the social-site usage is growing at a far faster pace than any of them. The methodology here is a bit odd, and the classifications of sites not immediately clear, but, if anything, the report underlines how users' online time, as well as their communication, is shifting towards social networks and, perhaps, away from email. This makes sense: as more and more people are spending more and more time inside social networks, it follows that they'll communicate within them, rather than outside them via email. Email still has tremendous value, but also brings plenty of problems, from spam to annoying reply-all responses. As long as in-social-network communication can improve on this experience and offer benefits over email, its use will continue to grow. But that advantage can be fleeting, particularly as problems like spam move to social networks. If social network-based communication becomes as polluted as email, it can't expect to hold its popularity for long.

Carlo Longino is an expert at the Insight Community. To get insight and analysis from Carlo Longino and other experts on challenges your company faces, click here.

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Facebook Fans The Flames Of Its TOS Change Overreaction

from the guilty-conscience? dept

Some Facebook users are in an uproar after the site changed its terms of service to say that it retains a license to users' content after they delete their account. As the company's founder, Mark Zuckerberg, explains, this change simply clarifies the point that actions on Facebook can create two copies of content. He says that when users add a friend or send a message, for instance, it generates two copies of the action: one for the user on each side. So say a user sends a message to a friend, then later deletes their account; the new TOS language clarifies that Facebook doesn't have to delete that message from their friend's inbox. As is often the case, the backlash over this change is largely an overreaction.

Even so, it's hard to think that nobody at Facebook anticipated it and took some proactive steps to address the changes and attempt to allay concerns and preclude the overreaction. Instead, Zuckerberg responds only after the fuss has been kicked up, and his explanation comes off as damage control, regardless of the motivations behind it or the TOS change. This situation seems akin to the scandal that emerged after the heads of US automakers took private jets to Washington when they went to ask for government bailout money. Whether or not the indignation over the private flights was warranted was mostly irrelevant, but the fact that nobody at the automakers anticipated it and raised a red flag smacks of stupidity. It's hard to imagine that nobody at Facebook could have seen this storm of complaints coming, generated by what many there saw as a minor TOS change. Is Facebook's TOS change really that bad? No, it's not particularly egregious -- but by not staying ahead of the backlash, Facebook comes off looking the worse for it. The point isn't that Facebook or any other company shouldn't change their TOS to better reflect their businesses and technology, but that in this day and age, any "minor" change is going to attract lots of scrutiny, and, in all likelihood, will be misunderstood and misinterpreted. This makes the handling of the change much more important than the change itself.

Carlo Longino is an expert at the Insight Community. To get insight and analysis from Carlo Longino and other experts on challenges your company faces, click here.

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Too Much Facebook Makes Girls Depressed... Or Depressed Girls Use Facebook?

from the cause?-effect? dept

And here's another bit of a moral panic-inducing study about social networking -- with a professor at Stony Brook University suggesting that girls who do more regular communicating via Facebook, SMS, email and other tools, are more likely to be depressed. The study's authors suggest that girls get stuck in a rut communicating about their problems, reinforcing those problems and depressing the kids. The more they discussed their romantic ups and downs, the more likely they were to be depressed.

Of course, aren't there questions about cause and effect here? Wouldn't a more reasonable explanation be that those who were already more depressed are more likely to make use of these tools to wallow in their depression?

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More Silly Restrictions Will Limit Team Obama's Ability To Communicate

from the don't-let-the-lawyers-govern dept

While there are some indications that newly inaugurated President Obama is going to be able to keep his Blackberry (or some other device) to communicate with the outside world, similar "restrictions" are being used to curtail his staff's ability to communicate. Specifically, staffers have been told they have to give up instant messaging. The reasoning, once again, comes down to the lawyers, and that records need to be kept of all written communications in the White House, according to the Presidential Records Act. However, it's seriously (and reasonably) pissing off Obama staffers who have come to rely on IM as a very efficient way to communicate and get stuff done.

It's really sad when efficiency is getting stifled by lawyers, though it happens all too often. Why not just make it clear to staffers to consider the fact that everything they instant message may be seen on CNN the next day, and tell them it's their responsibility to use the tools effectively? This is the federal gov't we're talking about. Why are they being treated like grade school kids? The purpose of the Presidential Records Act is to increase transparency in government. But, like so many unintended consequences of regulations, it's doing the opposite. It's driving people to use less efficient and less useful tools of communication to decrease transparency.

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YouTube Is Changing How We Think About Video

from the it's-not-just-for-presenting-a-story dept

Whenever we talk about changes impacting the movie industry or the television industry, there's always someone who chimes in with claims about "how will we be able to make $200 million movies any more?" Of course, that question has a few false premises hidden in there -- such as the idea that movies have to cost $200 million to make. But perhaps an even bigger question is why movies need to exist at all. A few months back we were discussing how popular artforms change over time. Epic poems, stained glass, mosaics, book illumination, fresco painting, tapestry and plenty of other forms of culture were quite popular at one time or another, but eventually times changed and they went out of fashion.

I'm reminded of that discussion in reading Clive Thompson's latest piece about how the rise of the ability for anyone to create and distribute videos on YouTube and other video sites is leading to the creation of video content that just can't be classified in the traditional manner. He talks about a video collage of thousands of people making videos of themselves holding up their hands with short sayings written on their palms. Is it a movie? Is it a documentary? Does it matter?

The people who believe that TV shows and movies and such forms of broadcast content are the be-all, end-all of creative cultural content still don't recognize the true power of the internet as a communications platform, that allows individuals to interact and communicate in ways that simply weren't possible before. The official sites like Hulu may get lots of attention, but they're just about taking content from the TV and movie world and moving it to the web. The power of YouTube is that it enables something entirely new and different to emerge and to thrive. In the history of disruptive innovations, merely taking a product from one medium and moving it to another usually doesn't get very far. It's the projects that really embrace the new possibilities that are only possible via that new medium that really make an impact.

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Yet Another Study Shows That Social Networks Are Good For Kids

from the yet-politicians-still-want-them-blocked-in-schools dept

This has been covered before, of course, but it's always good to see more research on the subject. The MacArthur Foundation has just released Mizuko Ito's latest study about online socializing, and found that it's an important and healthy part of youth communications these days, and politicians and parents who freak out over the amount of time kids spend chatting with each other online are overreacting. Hopefully, with more studies like this, we can get politicians to stop trying to ban social networks in school, and recognize that it can be a healthy part of the way kids communicate.

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Why Does Facebook Block Any Mention Of BugMeNot?

from the waste-of-time dept

Remember back about four years ago when all sorts of online publishers relied on bogus registrations and freaked out about services like BugMeNot that required registration? Over the past few years, BugMeNot has become a lot less essential, because a lot of publications have been getting rid of registration walls or at least providing real value for registering, rather than just forcing you to input bogus info. However, apparently the folks over at Facebook are so against the concept of BugMeNot they won't even let you mention it (via Slashdot. Apparently, if you mention BugMeNot.com in your status message, Facebook warns you that the "message contains blocked content." I guess that's what you get for relying on a messaging system controlled by someone else, but it still seems like a bizarre thing for Facebook to block.

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How Copyright Is Holding Back The Creative Class

from the we're-all-the-creative-class dept

While not enough people recognize it, the real purpose of copyright law is to provide an incentive for the creation of more content. The government felt that there was a market failure, where not enough "content" would be produced without a limited monopoly, and thus, copyright was born. However, that happened back in the day when creating content wasn't easy. You pretty much had to go through a professional process. These days, thanks to new technologies, creating content is exceptionally easy -- and thus, a big part of the very basis for copyright no longer makes sense. We're drowning in content -- and it's not because of the "incentive" of copyright. There are plenty of incentives for creating content these days and very few have anything to do with copyright.

However, because of that bright line, where copyright was really designed for professional content creators, you end up with bizarre conclusions about how communications should be owned. This stems from the fact that these new technologies have blurred the boundaries between content and communications. Traditionally, professional content was about a one-to-many communication system. However, today, most content is really about many-to-many communication. This isn't new. Nearly four years ago, we pointed to some early work by Greg Lastowka and Dan Hunter (who are still doing good work in this field) pointing out how copyright law doesn't make sense for many-to-many communications.

But with that border being made increasingly blurry (and it's only going to get more so), it's causing more and more people to recognize how troublesome existing copyright law is -- because all it does is hinder that kind of communication. That is, rather than acting as incentive for content creation (as is it's basic purpose), it's instead hindering content creation. That's because it only targets one increasingly less relevant type of content creation, while hindering the increasingly more popular one. This realization is occurring to more and more people, and the latest is Jeff Jarvis, who has come to the conclusion that the "creative class" is a myth. And he's right. These days, we're all the creative class -- and copyright is holding us back.

I've long disagreed with those who say that copyright kills creativity, for I do believe that there is no scarcity of inspiration. But I now understand their position better. I also have learned that when creations are restricted it is the creator who suffers more because his creation won't find its full and true public, its spark finds no kindling, and the fire dies. The creative class, copyright, mass media, and curmudgeonly critics stop what should be a continuing process of creation; like reverse alchemists, they turn abundance into scarcity, gold into lead.

In the essay, Jarvis also dives into a fuller recognition of the economics of scarcity and abundance:

But we are shifting, too, from a culture of scarcity to one of abundance. That is the essence of the Google worldview: managing abundance. So let's assume that instead of a scarcity there is an abundance of talent and a limitless will to create but it has been tamped down by an educational system that insists on sameness; starved by a mass economic system that rewarded only a few giants; and discouraged by a critical system that anointed a closed, small creative class. Now talent of many descriptions and levels can express itself and grow. We want to create and we want to be generous with our creations. And we will get the attention we deserve. That means that crap will be ignored. It just depends on your definition of crap.

Welcome to the party, Jeff.

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Politicians Embracing Technology To Actually Communicate With Constituents

from the warms-my-heart dept

There have been plenty of stories over the years about politicians (especially presidential candidates) embracing the internet. However, they're usually focused on bringing together communities of supporters, often for fundraising purposes. There hasn't been as much where it's really about the politician actually communicating directly with the people he or she represents. There was a period of time when politicians started using email, but most have since locked down the ability of people to contact them via email, limiting it to cumbersome forms. However, it appears that some politicians are figuring out ways to actually use technology effectively to directly communicate with the people they're supposed to represent.

There was some buzz this evening (I'm guessing kicked off by a post by Robert Scoble about politicians embracing technology in DC) with people pointing out that a Texas congressman named John Culberson has his own Twitter account. If you look at it, it's pretty clear that it's Culberson himself who's using it -- and he's actually talking and listening to what people are saying to him. He's also using the mobile phone video streaming service Qik to shine some sunlight on what actually happens in Congress -- and even tried (but wasn't allowed) to do a video with the President from the Oval Office, but was stopped by the Secret Service. There's another congressman named Tim Ryan who is also on Twitter, though he's not following anyone else or talking with anyone else -- just communicating one way.

This evening, Culberson also hosted a "Virtual Town Hall" meeting on his own website. Apparently he's been hosting town hall meetings via a phone system which dials a bunch of constituents in his district and lets them ask him questions -- but he expanded it tonight to the internet using Ustream, broadcast video and allowing text chat too. Watching the video, you see quite clearly that it's just him talking directly to people. There's no one "screening" the calls or limiting who is saying what to him -- and he's not shying away from questions at all. Whether or not you agree with him politically (and there's plenty I disagree with him on), it's fascinating to see an elected official in DC actually embracing technology to communicate directly with people in a way that isn't just him broadcasting a message to people. It's also impressive to see politicians using technology to communicate with (not to) people, rather than hide from them (or just to squeeze money out of them). Hopefully other politicians will start to do the same thing.

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If So Many Content Creators Don't Understand The Law... Perhaps It's The Law That's The Problem?

from the symptom-or-disease? dept

Over in the UK, a lawyer has penned a column for Silicon.com bemoaning the fact that so many folks who create "user generated content" online are unfamiliar with how things like libel law apply to them. He worries that since so many people don't know the law, they're opening themselves up to tremendous liability. He's almost certainly correct about that. Especially when it comes to libel, many folks who blog think they're immune. But what the column is missing is that the problem might not be one of education -- it might be a problem with the law.

People look at blogging or other user generated content endeavors as being no different than talking to a friend. They view the internet as just another way to communicate, rather than as a mass "publishing" platform. But defamation laws aren't built for such a world where everyday communication is also available to the masses. Defamation laws are really designed for a day when there was a restriction on publication. It was to deal with the situation where a powerful publishing entity could write false things, and the victim had no recourse or way to respond. That's just not the case anymore. These days, just about anyone can respond with ease and make their voices heard. Yes, you still have the occasional situation of "mob justice," where a false statement falsely lives on -- but the traditional expansive view of defamation law makes less and less sense when pretty much anyone has access to their own publishing mechanism to respond.

So rather than complaining about the fact that not enough bloggers are taking the time to learn the intricacies of defamation law -- perhaps we should be wondering why that defamation law is there in the first place?

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The Difference Between Content And Communication In The YouTube/Viacom Billion Dollar Spat

from the this-may-take-a-while dept

It's been well over one year since Viacom sued YouTube for $1 billion, but these things take time. Late Friday, Google filed its response to Viacom's recent filings in regards to the lawsuit, and basically said pretty much what you'd expect Google to say:

1. that it follows the rules of the DMCA's notice-and-takedown procedure
2. that it does everything it can possibly do to stop the sharing of any copyrighted content that it's alerted to and
3. that Viacom's claims that it's not doing anything are clearly incorrect.

Google also makes the rather important point that the DMCA safe harbors were put in place for a very good reason (to make sure liability is focused on those actually liable) and if the court were to overturn those safe harbors it could dismantle much of what makes the internet work as a communications platform.

What's really left unsaid (but is an important point of conflict that we're going to see more and more of over the next few years) is that this suit demonstrates the different ways that certain companies are viewing the internet (and how our existing laws are basically duct-taped together to account for this difference). Media companies still look on the internet as a content platform. That is, they think of it as a new broadcast medium. Most other folks recognize that the internet is a communications medium, and the focus should be on the ease of communication. That's a problem for anyone who comes from a world of broadcast media, and it creates all sorts of problems for copyright law that is designed mainly to protect a broadcast-style media. Yet, when it comes to communication, the idea of using copyright to restrict content gets weird in a hurry.

In typical communication, copyright makes no sense. You don't worry about copyright (even though it exists) when you send a letter or an email to a friend. You're communicating, so of course the idea gets copied and repeated. In broadcast, the broadcast media model was always based on control and artificial scarcity. The DMCA safe harbors are kind of a kludge to deal with this difference, putting the onus on the communicator not to be breaking someone's copyright, leaving the communications platform out of it. Yet from the perspective of the media companies, they view the internet as a broadcast media, and thus the YouTube's of the world aren't communication platform providers, but competing broadcasters. Hopefully, the court will recognize the reality that the internet was always a communications platform, and it's just the broadcast media (who are late to the party, anyway) who are trying to force it to act more like a broadcast system.

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Unintended Consequences Of Technology On Distance And Global Communications

from the good-and-bad dept

We tend to be in the camp that believes technology is neither inherently good nor inherently bad -- but, rather, is a tool that can be used for both good and bad purposes. However, we are certainly big believers in the law of unintended consequences. No matter how much you think through how technology will impact something, you can almost never predict many of the resulting consequences (again, for both good and bad purposes). Jeremy Wagstaff has a fantastic post pointing to two articles that highlight these unintended consequences (both good and bad) when it comes to distance and communication. The first article is about how African refugees seeking to get to Europe now find it much easier thanks to GPS. Thanks to GPS, many are now setting sail for the Canary Islands, 60 miles of the coast of Africa. Without GPS, it was quite difficult to find the small islands -- but no longer. No matter what the legality of the situation is, as Wagstaff notes, GPS technology has just made distance much shorter for many Africans seeking to get out. It's unlikely anyone ever thought of that when they were designing GPS systems.

The second article suggests that all the modern communication equipment soldiers get to lug around these days could explain why US soldiers are having so much trouble relating to locals in Iraq and Afghanistan. The article focuses on 11 US airmen who were stranded in Borneo during World War II, without contact to the outside world. They quickly learned to adapt to their surroundings, learning the local language and communicating and respecting the local natives who then were an effective force in fighting off the Japanese on the island. The article suggests that thanks to advanced electronic communication tools, our soldiers today are always tethered back to other Americans, and never need to really get to know the people in the regions where they're fighting, meaning they're less able to relate to them or get along with them, in part as an unintended consequence of having all that communications technology available. It's not too hard to see how this could be true. It is always easier to fall back to communicating with people you know or who speak the same language you do and observe the same customs. While this certainly isn't to condemn the use of communications technology, it is worth noting the unintended consequence of it, especially in thinking about how we continue to relate to other cultures around the globe.

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Email Communication Continues To Be Misunderstood

from the flame-this dept

As we have noted here before, emails are very easily misinterpreted, which explains why online flame wars are infamously common. With the emergence of social neuroscience new findings have been published to further explain why emails often result in misunderstandings. Email is at a distinct disadvantage since it lacks the sensory richness of a face-to-face conversation. In a face-to-face conversation, we can judge the tone of the conversation by body language, gestures and tone of voice. So, left with only the words in an email, we are left to interpret the tone of the emails in a vacuum. But, never fear, there are ways to improve email communication. Since studies have shown that misunderstandings occur less between people who are familiar with each other, Professor Clay Shirky recommends to start communication face-to-face and then move on to email. Even saying "Hi" every morning goes a long way to facilitating the social glue. Long touted as the true "killer app" of the Internet, email has definitely improved communications -- that said, it's critical to recognize the differences of this medium and be sensitive to the challenges that it brings.

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Online Publishers Association Now Confusing Content And Communication

from the shift-in-strategies dept

For many years, the Online Publishers' Assocation (OPA), a trade group representing various online content providers, has tried to push a specific story in the media with incredibly misleading studies. In 2003, 2004 and again in 2005, the OPA wanted the world to believe that people were willing to pay for content online. That was the story that came out in their press release, and that was the story that many in the press ran with -- even if it was wrong. The problem was that the OPA was confusing services with content. Specifically, they included dating site subscriptions in their definition of content sites -- and that made up a huge portion of the "paid for" online content. But that's misleading. The people who subscribe to online dating services aren't buying "content." They're buying a service that connects them to other people they hope to date. Unfortunately, in pushing a bogus agenda, they really only succeeded in fooling themselves. It gave hope to a countless number of content providers who now thought the bogus model of charging directly for content was increasingly a sustainable business.

Of course, these days, with publisher after publisher realizing that free content is a better business model (hell, even the paid dating services are getting hit from below by the free dating sites), apparently the OPA realized they couldn't spin the same story this year. Instead, as reader David informs us, they're pitching the equally bogus story that the web is increasingly becoming a content platform rather than a communications platform -- which simply isn't true. The value of the internet is always in being a communications platform -- and the repeated mistakes that many companies (from the entertainment industry to newspapers) keep making are often due to their inability to understand that simple fact. Having the OPA come out with yet another misleading report on the topic doesn't help them get there any faster. It will simply encourage more bad business models.

Yes, it's true that content and communication are really closely connected. After all, communication is simply multi-directional content. So what's wrong with the OPA report? The full methodology isn't clear, but from the quotes, it sounds like they considered "communications" to be things like email and IM, but anything web-based was counted as "content." For example, the OPA claims that social networking services helped drive the growth in use of content sites. Say what? Social networking sites? Those are completely about communications, rather than "content" in the online publishers sense. It's the same thing as the dating sites from past years, just replaced now with social networking sites. Even sites like YouTube are often much more about the communications aspect, than the content. YouTube took off because it was easy to embed a YouTube video, allowing people to "communicate" with the videos on the site, and also because of the nice comment system that was included. Sure, the content is a draw, but it's the communications part that made it valuable. The OPA seems to totally misunderstand that fact in the blind hope that its "publisher" members will think that their online strategy is correct. And that's a problem, because such reports will lead more people to focus on bad business models that are about single direction "broadcast" content online, rather than real communications.

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