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stories filed under: "backup"
Computers

Computers

by Mike Masnick


Filed Under:
backup, computer systems, texas

Companies:
ibm



Texas Pulls Voting Reg System From IBM After Multimillion System Can't Recover Lost Data

from the that's-not-good dept

EFF points us to yet another massively expensive computer system that can't do some rather basic things. Apparently the state of Texas has pulled its election systems from an $863 million computer system project it had with IBM, after failures and glitches in the system took down the voter system and lost data, which was unrecoverable. State officials realized that if this had happened during an actual election, the state wouldn't have been able to verify new voters, in violation of federal law. So, it dumped IBM and set up its own system that (gasp) actually has multiple backups of the data. I guess things like redundant backups aren't included in the $863 million package.

14 Comments | Leave a Comment..

 
Failures

Failures

by Mike Masnick


Filed Under:
backup, cloud computing, danger, server side, sidekicks

Companies:
danger, microsoft



How Did Danger Not Backup Its Servers? How Did Microsoft Allow Such A Failure?

from the one-of-those-times-where-epic-fail-applies dept

I bought the very first Danger smartphone the day it came out (rare for me -- I'm not so much of an early adopter on mobile phones). One of the features I liked the best was the fact that all of the data on the phone was immediately and automatically backed up to Danger's servers. Since then, I've always been amazed that other providers didn't make similar features standard. Danger never fully lived up to its hype, and eventually sold out to Microsoft. It was never entirely clear why Microsoft would want Danger, but at the very least you would think that it would make sure that the servers were pretty safe and redundant. Or so you would think. Apparently Danger had a massive server failure and is warning people that their data may be completely lost. The company is telling people not to turn off their devices, as the only way to keep the data alive is to keep the phone going.

It's difficult to think of a system failure that makes a company look quite this bad. Tons of people have Sidekick phones and rely on server backup to keep their data. Not having a working redundant backup is a stunning sort of failure for Microsoft, and should remind people of the inherent dangers in relying on a cloud based service. While there are lots of cloud-based solutions that are quite useful, people are definitely going to need to be able to have alternative local and remote backups to make sure that, in this kind of situation, they're not totally relying on a company who should do things right, but perhaps did not.

56 Comments | Leave a Comment..

 
Legal Issues

Legal Issues

by Mike Masnick


Filed Under:
backup, data, lawsuits

Companies:
carbonite



Is Carbonite's Lawsuit Over Lost Data A Bad Idea?

from the reminding-people-that-you-lost-their-data dept

Carbonite, one of a few players in the competitive online backup space, has now sued a vendor it used for hardware whose failure in 2007 led some of Carbonite's customers to lose their data. While you can understand why Carbonite is trying to sue this vendor, you have to wonder if it actually makes business sense. As some in the article note, it's not clear there's a real legal remedy here, and Carbonite may be doing this as a PR move, to make people realize that it wasn't responsible for the lost data. However, as someone who was recently on the market for such a solution, I'd say this lawsuit actually makes me think less of Carbonite. First, it reminds everyone that the company lost people's data. Second, it suggests that the company is unwilling to take responsibility for the loss. The people signing up to use Carbonite are trusting Carbonite to set things up in a way that their data won't get lost. They're not trusting Carbonite's suppliers. It's Carbonite that failed those customers, and simply trying to offload the blame does little to convince anyone that the company is setting things up in a way that will prevent this sort of thing from happening again, no matter who the tech supplier might be.

35 Comments | Leave a Comment..

 
(Mis)Uses of Technology

(Mis)Uses of Technology

by Mike Masnick


Filed Under:
backup, isps

Companies:
carbonite, comcast, jungledisk, mozy, verizon



Dear ISPs: When Launching Value Added Services, How About Actually Adding Value?

from the just-a-suggestion dept

At the beginning of January, I thought it was amusing that Verizon was launching its own backup service for a stunning $31/month (with a limit of 50GB of backup storage). That seemed fairly ridiculous, given that you could get an unlimited backup service from Carbonite or Mozy for $5/month, or using JungleDisk with Amazon's S3 for exceptionally low prices as well (depending on how much you use -- but 50GB comes in at way less than $31). Now comes the news that Comcast is also launching its own backup service, with a few different price points, but starting at $5/month for only 10GB and going up from there. It's not a bad service to offer -- and, surely, Verizon and Comcast see these as ways to lock in consumers, since it now has possession of their backup data -- but it seems quite odd that these companies would offer "value added services" where the prices are more expensive than rolling your own, which doesn't come with the lock-in. And, as noted, with Comcast, using the service counts against their new broadband caps, so there isn't even a benefit there. These ISPs seem to be missing the point of these value added services. If you want to get people to use them, they should actually add value.

29 Comments | Leave a Comment..

 
Overhype

Overhype

by Mike Masnick


Filed Under:
backup, movie rentals, streaming movies

Companies:
apple



Does Apple's Streaming Movie Rental Service Make Sense?

from the not-as-much-as-you-might-think dept

While most of the discussion following Steve Jobs Macworld keynote this morning was targeted on the Macbook Air superthin notebook (which does look pretty cool), some of the other announcements coming out of the keynote were potentially a lot more interesting. The first was Apple's Time Capsule offering, which seems to have gotten lost in the hype around the other announcements. Sticking a big (500GB or 1TB) hard drive on a wireless access point may not seem like a huge deal at first, but it is an indication of how increasingly everything that we do is networked. Being able to separate storage from your computer makes for some interesting possibilities. Combined with the Macbook Air solution to do CD installs (mount a different drive on the network, basically), and you begin to see how Apple is making it easier to separate out the components of what used to be considered a computer, and make them all accessible via the cloud. That doesn't mean that any individual solution will necessarily be successful, but it does indicate the direction things are heading in.

The other announcement that did get quite a bit of buzz was the very much expected announcement that Apple will begin renting films via iTunes. It appears the company has done a lot of smart moves here (many of which it probably learned after seeing what legions of earlier attempts in this space got wrong). It signed deals with all the major studios. It got agreements to allow online rentals soon after the DVD was released (1 month later, which is still too late). You can easily watch the movies via your TV if you have an Apple TV (perhaps a big if). You can transfer the movies to other (Apple) devices. They can start playing soon after you start downloading. They're offering high definition movies, which will certainly appeal to some people (and should be extra worrisome for the folks betting on the success of next generation DVD systems).

However, it's still based on a one-off rental model, with similar prices to what's been tried before. Time and time again, we've seen that models like that later get trumped by subscription services -- which is why it's not surprising to see Netflix beefing up its own service by making it an "all you can eat" plan combined with efforts to get those movies on to television sets. And, of course, a rental model is fundamentally based on DRM systems to make the movie go away at the end of a "rental" period. Rentals make sense for physical goods, when you are returning the good at the end so it can be rented out again, but they're an artificial construct in a world of digital goods. It may work initially, but it leaves Apple wide open to challenges from others down the road. On top of that, it shows Jobs' rather conflicted stance on DRM: he's against it for music, but for it when it comes to video. It's also a bit surprising that the major studios all bought into this, as they've seen how Apple's DRM system in the music world made it much more powerful, leading to the current backlash from the recording industry. So, it's a good start, but it falls back on the wrong business model for long term success.

41 Comments | Leave a Comment..

 
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