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   MCI Sucks

   

   MCI's Last Customer, Apr 11th, 2001 @ 9:02pm

   
   

   Dear Ms. MCI’s Last Customer,
   
   Thank you for contacting MCI WorldCom (sm) e-Customer Service.
   
   We have received a copy of check number 10001713 for $64.00. Your name
   was not on this check it was from ABC1 Credit Union. As
   previously stated there will be no refund check issued to you. The
   credit of $42 has been requested to be transferred to your account.
   
   MCI WorldCom is committed to ensuring you make the most of your
   service. If you have any additional questions or concerns, please
   visit Online Account Manager at www.mci.com/service.
   
   Sincerely,
   Cindy
   e-Customer Service
   
   On Fri, 06 Apr 2001 20:04:56 -0700 you wrote:
   
   Thank you for your reply. I sent a copy of this check to your
   attention before. I will send you the confirmation I received. And I sent in
   to another number at an MCI representative's request before that. I
   have that confirmation, as well. I will send it again.
   ----- Original Message -----
   From: [email protected]
   To: [email protected]
   Sent: Friday, April 06, 2001 8:19 AM
   Subject: Re: Residential Service Inquiry
   
   
   Dear Ms. MCI’s Last Customer,
   
   Thank you for contacting MCI WorldCom (sm) e-Customer Service.
   
   Could you please fax in another copy of the check that was sent in
   the amount of $64.00, the fax number is 1-800-352-1411 and please put
   to the attn; Cindy/PFS. I apologize for this inconvenience, however
   we will need to see a copy of the check again to research this
   further.
   
   MCI WorldCom is committed to ensuring you make the most of your
   service. If you have any additional questions or concerns, please
   visit Online Account Manager at www.mci.com/service.
   
   Sincerely,
   Cindy
   e-Customer Service
   
   On Thu, 05 Apr 2001 18:42:22 -0700 you wrote:
   
   Thank you for your reply. As it was stated previously, my name
   was on the check that was sent for the $42.00 credit and I did send a copy of
   the check. Are you saying that even though this has been sent twice,
   you still have not received a copy of the check?
   
   Please issue a refund.
   
   Thank you.
   
   Denise R. MCI’s Last Customer
   ----- Original Message -----
   From: [email protected]
   To: [email protected]
   Sent: Thursday, April 05, 2001 8:23 AM
   Subject: Re: Residential Service Inquiry
   
   
   Dear Ms. MCI’s Last Customer,
   
   Thank you for contacting MCI WorldCom (sm) e-Customer Service.
   
   As it was stated previously your name was not on account
   ABCD we will not be able to send you a refund check for the misapplied
   payment of $42.00. It has been transferred to your correct account.
   
   MCI WorldCom is committed to ensuring you make the most of your
   service. If you have any additional questions or concerns,
   please visit Online Account Manager at www.mci.com/service.
   
   Sincerely,
   Cindy
   e-Customer Service
   
   On Wed, 04 Apr 2001 18:28:04 -0700 you wrote:
   
   I sent a copy of the advice that was with the check and my name
   was indeed on the advice. The $110 (part was not yet due and part was due
   to the misapplication) was an over the phone credit card payment sent
   due to insistent dunning after I had sent a check for $90. The $90
   check also had my name on it. I have spent so much time faxing, calling - in
   addition to funds you don't offer to reimburse for check copies and faxing.
   Does MCI offer any other solution to this problem?
   
   Thank you.
   ----- Original Message -----
   From: [email protected]
   To: [email protected]
   Sent: Monday, April 02, 2001 7:42 AM
   Subject: Re: Residential Service Inquiry
   
   
   Dear Ms. MCI’s Last Customer, (MCI’s Last Customer)
   
   Thank you for contacting MCI WorldCom (sm) e-Customer
   Service.
   
   We have sent the request to have the misapplied payment of
   $42.00 transferred from account ABCD to your current account XYZ1.
   Since your name was not on the ABCD account we cannot
   issue you a refund this is why it was transferred. If you still want a
   refund for ABCD, we will need a copy of the $90 check that posted to
   this account for research. You can fax this copy to our Financial
   Department at 1-314-506-6914. Please remember we will need a
   copy of the front and back of this cashed check.
   
   MCI WorldCom is committed to ensuring you make the most of
   your service. If you have any additional questions or concerns,
   please visit Online Account Manager at www.mci.com/service.
   
   Sincerely,
   Cindy
   e-Customer Service
   
   On Fri, 30 Mar 2001 21:40:35 -0700 you wrote:
   
   I sent a fax to your office about the time you sent this
   e-mail to my home and so I presume you already have the account number. But,
   should you not have the account number Account With Merchant – XYZ1.
   You say "I have found another MCI WorldCom account number FGHI that is
   current and has no balance or credit balance at this time." Please explain.
   Are you asking me if this is my account? Is this relevant to this inquiry?
   I am willing to answer the necessary questions to straighten this matter
   out. I am not anxious to pay for another check copy so that you can return
   my money to me.
   You should be confident that your system works well enough
   that you didn't put someone else's check on my account. And if your
   collection personnel took accurate notes when the were dunning, I wouldn't have
   been called three and four times a night and you could see that I informed
   them of the $90 check before you credited it to the account. I have to
   believe that there is another way for you to determine whether your records are
   accurate and to return the funds due me at the close of this business
   transaction without my paying for another check copy.
   
   Thank you.
   
   ----- Original Message -----
   From: [email protected]
   To: <
   Sent: Friday, March 30, 2001 10:16 AM
   Subject: Re: Residential Service Inquiry
   
   
   Dear Ms. MCI’s Last Customer,
   
   Thank you for contacting MCI WorldCom (sm) e-Customer
   Service.
   The reason we ask for a copy of the cashed check in order
   for a refund to be generated is because, we need to confirm that you
   were the one who sent in the check and a payment was not applied to
   your account in error. I have found another MCI WorldCom account number
   XYZ1 that is current and has no balance or credit balance at
   this time.
   Please let us know the account number that the payment of
   $64.00 was sent in for.
   
   Your business is important to us, and MCI WorldCom
   appreciates that you have chosen us as your long distance carrier. If you
   have any additional questions or concerns, please visit Online
   Account Manager at www.mci.com/service
   
   Sincerely,
   
   Cindy
   e-Customer Service
   
   
   On Thu, 29 Mar 2001 20:03:26 -0700 you wrote:
   
   Am I understanding that even though your records show a
   credit balance, you won't send a refund? I will, once again, fax the check
   to you.
   It was a $64.00 check with remittance for two accounts. That may
   be what threw you.
   But, I assume, the other 22.00 was correctly applied. It was
   not for my account. Thank you.
   ----- Original Message -----
   From: [email protected]
   To: <
   Sent: Thursday, March 29, 2001 9:03 AM
   Subject: Re: Residential Service Inquiry
   
   Dear Ms. MCI’s Last Customer,
   
   Thank you for contacting MCI WorldCom (sm) e-Customer
   Service.
   
   In regards to your recent concern, your MCI WorldCom
   account currently has a credit balance of $90.00. There was a payment of
   $110.14 that was processed on March 9th as a one time payment and
   then a payment of $90.00 was received on March 16th. I do not see a
   payment of $42.00 has yet been applied to your account. If you could
   please fax in a copy of the cashed check to 1-800-352-1411; attn:
   Cindy/CFS,
   this will come directly to me.
   
   In order for us to have refund generated to you, we will need to
   see a copy of the cashed check for the $90.00 payment, you
   can also fax this in and we can get a refund check sent to you for the
   over payment.
   I apologize for any inconvenience this may have caused
   you.
   
   At MCI WorldCom, we pride ourselves on delivering
   calling convenience quality service and low rates. If you have
   additional questions or concerns, please visit us at www.wcom.com.
   
   Sincerely,
   
   Cindy
   e-Customer Service
   
   On Wed, 28 Mar 2001 09:40:17 -0500 (EST) you wrote:
   
   User Information
   --------------------
   Name: Denise R. MCI’s Last Customer
   Email Address
   Phone: Account_Number:
   Regarding: Billing & Payment
   Question: I sent a check on 2/21/01 that was cashed in
   March.
   I called and faxed a copy of the cancelled check - front and back.
   I would like a reply to know that this $42.00 has been credited to my account
   and that a return check will be sent if there is a credit balance - since I am
   closing my account with you. Please call me at ###-#### or write to my
   e-mail address with a response.
   
   Thank you.
   User Relationships
   --------------------
   This User identified themself as a: Residential
   Customer
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