Company Claims Submitting Negative Yelp Review Violates Contract

from the well,-don't-sign-such-contracts dept

Patty points us to a Reddit post where someone claims that after posting a negative Yelp review, the company being reviewed threatened the reviewer with legal action, claiming that the review violated a contract that the customer had signed. The business apparently is one that repairs damaged hard drives or recovers data off of them. The customer was clearly not satisfied. Where it gets strange though is that the company claims that the negative review violates the signed contract. As per standard Reddit practices, the details of the company are redacted, so it's a bit difficult to dig into the facts here. However, it seems likely that this threat is more about getting the person to back down than any realistic shot at legal action. One would hope the company would realize that if it actually took legal action, that information would spread far and wide across the internet, and would probably do significantly more harm than any single bad review on Yelp...

11 Comments | Leave a Comment..


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  1.  

    Epic Data Recovery Labs

    icon
    davebarnes (profile), Dec 1st, 2010 @ 11:15am

    http://www.yelp.com/biz/epic-data-recovery-labs-new-york

    I have never seen a business with this low a rating on Yelp and spend way too much time on Yelp.

    reply to this | link to this | view in thread ]

  2.  

    Hell,

    icon
    :Lobo Santo (profile), Dec 1st, 2010 @ 11:16am

    I always have trouble trusting a seller/merchant/company who's reviews are 100% good. Means something's not quite right with them, there's something they're hiding, or something bad is going to happen to said entity when their "secret" jumps out of the closet and commits arson...

    Just saying, a couple bad reviews just means you've been around long enough to piss off somebody. Good for you! (Who cares?) Keep doing what you're doing as long as people are willing to pay you for it.

    reply to this | link to this | view in thread ]

  3.  

    Streisand HD Repair

    icon
    ChurchHatesTucker (profile), Dec 1st, 2010 @ 11:24am

    We won't fix your drive, and we'll sue you if you complain about it. We're 2.0, bitch!

    reply to this | link to this | view in thread ]

  4.  

    Re: Epic Data Recovery Labs

    icon
    :Lobo Santo (profile), Dec 1st, 2010 @ 11:25am

    After having read the yelp reviews, I must put an addendum to my previous statement:

    If you're pissing off everybody, stop doing what you're doing.

    reply to this | link to this | view in thread ]

  5.  
    identicon
    Alethea, Dec 1st, 2010 @ 11:33am

    I swear, basic common sense in the scarcest commodity on the planet.

    reply to this | link to this | view in thread ]

  6.  

    Re: Epic Data Recovery Labs

    icon
    Chronno S. Trigger (profile), Dec 1st, 2010 @ 11:46am

    That's epic alright. I love the letter that company sent the one guy saying he was a druggy. That's true libel.

    reply to this | link to this | view in thread ]

  7.  
    identicon
    John Duncan Yoyo, Dec 1st, 2010 @ 12:11pm

    I wonder if this is another case of the sunglasses guy using bad reviews to get google juice.

    reply to this | link to this | view in thread ]

  8.  

    Re: Hell,

    icon
    ComputerAddict (profile), Dec 1st, 2010 @ 12:39pm

    Well there a difference between "100% good" and 95% bad reviews... The only good reviews were by the first 3 people, all gave 5 stars, around christmas 2009, and all have reviewed no more than 10 other businesses to date. kinda suspicious...

    Also this whole thing is barely post-worthy since it was just a guy emailing a threat.. there was no actual filing, and the actual email looks like it was copy and pasted from a 16 year old and edited by an 8 year old.

    reply to this | link to this | view in thread ]

  9.  
    identicon
    Anonymous Coward, Dec 2nd, 2010 @ 6:35am

    Summary:
    - Owner refuses to respond to customer
    - Owner is withholding customer's property
    - Owner is threatening to sue for negative Yelp reviews
    - Supposed contract states "and/or Anything other than a positive basic Review (anywhere in any form)"
    - Owner appears to be posting fake positive Yelp reviews
    - Website links to Digg and looks like it was made on Geocities. Epic indeed.

    reply to this | link to this | view in thread ]

  10.  

    Lawsuit anyone?

    identicon
    Yelp Yelp!, Apr 14th, 2011 @ 6:02am

    There seems to be more to it then everyone thinks. You might want to reconsider as to who is the villain and who is the victim. Merchants beware of the extortionist and saboteurs on Yelp.com. Its called Astro-turfing and Extortion.

    I think a few of the posters on this Page might be the same guy. If you look at them pointing out and doubting the 5 stars yet you don't doubt or mention the fact that all the Negative reviews are posted on the same day. Isn't that fishee? What many people don;t know is that Astro-turfing is illegal theses days. And extortion can land you in jail other than posting false reviews about your competitor on websites. The whole world is being effected by these fake Profiles. If I owned a sight I would have the Members verify themselves with a credit card to keep out multiple false Profiles from being made and catching the criminal if they commit something. Its just too easy to launch a web attack these days... If the company was crooked they be out of business or in jail by now. I shouldn't have to say that, you shouldn't believe everything you read.

    http://techcrunch.com/2010/02/24/yelp-class-action-lawsuit/

    reply to this | link to this | view in thread ]

  11.  

    Re: Re: Epic Data Recovery Labs

    identicon
    Yelp Yelp!, Apr 14th, 2011 @ 6:48am

    Who posted the comment? The owner or the reviewer? Is the druggy statement true? why do you assume or suggest that it's false? If the owner posted the comment on the review site and it's a fact, then it's not libel.

    reply to this | link to this | view in thread ]


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